bike-discount.de/enReviews

: 24,147Excellent

4.78

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with Buyer Protection

certified since: 6/7/2022
updated on: 8/14/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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  • Clear ordering process

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certified since: 6/7/2022
updated on: 8/14/2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

2,214 verified reviews in the last 12 months

24,147 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


1 year ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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the most relevant critical review


10 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Reviews for bike-discount.de/en

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(194)
(25)
 Verified review
Yesterday
Everything is fine and good. If the oversea delivery time can be shortened will become more better.
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 Verified review
2 days ago
Delivery is always late so just need to improve on that.
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Answer by bike-discount.de/en
2 days ago
Customer ordered on 07/22. We have handed over the goods to the carrier the same day. faster processing on our part is not possible. Shipping to Malaysia is a little more time consuming for the delivery person. We ask for your understanding.
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3 days ago
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 Verified review
3 days ago
The site has pretty competitive prices and a wide range of products. Reliable, and shipping and delivery is quite fast, usually within 2/3 days the order gets delivered. Two things keeping me from giving the 5 stars: there is not free shipping, and it seems they don't ever have discount codes.
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4 days ago
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4 days ago
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4 days ago
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 Verified review
4 days ago
Quite wide variety of quality parts with reasonable price. Delivery time to Finland is usually one week longer than promised - otherwise very OK.
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 Verified review
4 days ago
Needs to be explicitly clear that additional import duties & fees are NOT included in the price shown on the website, for shipments to UK. Even though UK shipment destination was chosen and currency GBP - still nothing shown on each product page. There is a mention, buried deep in T&C, but nothing at point of purchase or via the checkout process. First I know of extra charges was a delay in delivery and a letter in post from ParcelForce with demand for over £50. Failure to pay the fees online means no delivery. You can refuse to pay and then the goods are returned to bike-discount; but takes 30 days for this return to be triggered. And, then you'll have to wait for refund to be processed - all, in all very inconvenient, especially if you have ordered a high net worth item.
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 Verified review
5 days ago
Hello, competitive price and reasonable delivery times. Web site not as good as some of the competitors.
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5 days ago
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5 days ago
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6 days ago 
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6 days ago
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6 days ago
Easy to order
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6 days ago
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 Verified review
7 days ago
Lage verzendkosten naar België, goede producten aan redelijke prijs.
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 Verified review
7 days ago
It took them 3-4 days to actually process the purchase and send it but otherwise no issues at all.
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7 days ago
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Answer by bike-discount.de/en
6 days ago
Unfortunately, we cannot find any communication in our system with you. If you have a problem with our products you are welcome to contact us. reklamation@bike-dicount.de
 Verified review
7 days ago
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