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bike-discount.de/en
Reviews:

15,625 reviews in the last 12 months55,165 total reviews  

4.81
Excellent

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Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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4 days ago
 Verified review
They used wrong delivery code for the shipment and the parcel couldn't be dispatched by DHL. They wouldn't send a new one but made me wait until the package was returned to them so they could resend it. Three weeks in and no delivery of the goods to me.
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Answer by bike-discount.de/en
3 days ago
Thank you for your order and your review. We are very sorry that our logistics partner has apparently caused some inconvenience with the delivery. We have indeed been informed by DHL that the logistics partner has experienced problems with the routing code of the shipment. Please contact us again so that we can offer you a solution straight away. Thank you for your understanding and patience.
4 days ago
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4 days ago
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4 days ago
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4 days ago
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Parcel got lost with DHL, but took pretty long before they wanted to send a new one.
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Answer by bike-discount.de/en
3 days ago
Thank you for your order and your review. We are very sorry that there were apparently inconveniences with the delivery by our logistics partner. I hope we have now been able to resolve your issue appropriately. Please contact us via our contact form if you still need help. Thank you for your understanding and patience.
5 days ago
 Verified review
Efficient service
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5 days ago
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5 days ago
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6 days ago
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6 days ago
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6 days ago
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Reliable company
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6 days ago
 Verified review
The delivery cost to Finland is above average and the shipping takes too long compared to the price of the shipment. At a rate of 15 euros it shouldn’t take more than 2 business days from Germany to Finland, but on average it takes 5-7 days.
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6 days ago
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H&S Bike-Discount GmbH

Very satisfied with H&S Bike-Discount GmbH. Wide range of good quality with top brands at a lower price. Also fast delivery and carefully packaged.
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7 days ago
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7 days ago
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Clear and detailed product descriptions

Clear and comprehensive bicycle presentation, true and clear pictures, competitive prices, easy to order and prompt delivery. Bicycle package was not sufficiently secured against tampering. The box was merely stuck by a pair of tapes, which could easily be removed and reattached by a third party. In fact I found in the box a pair of empty candy wrappers, which presumably have been thrown inside by somebody, either the courrier or a third party who had access to the package. Fortunately the bicycle was intact.
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7 days ago
 Verified review
Good price and quick delivery. It would be nice to have my Magura brake set in a box and not in a nylon bag.
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8 days ago
 Verified review
Ordering was easy, but didn’t receive the part yet.0
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Answer by bike-discount.de/en
7 days ago
Thank you for your order and your review. We are sorry for any inconvenience. I have checked your details. Unfortunately, there seems to have been a problem with the routing code of the shipment, which is why it was misdirected. Our customer service will contact you to offer you a refund or a new shipment. Our customer service team will contact you to offer you a refund or a new shipment. Thank you very much for your patience and understanding.
8 days ago
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8 days ago
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9 days ago
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