bike-discount.de/en
Reviews:

14,253 reviews in the last 12 months47,746 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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EK
Eamon K.
Dublin
11 days ago
 Verified review
Nose piece missing from Oakley EVZero Sunglasses
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Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your feedback. I have reviewed your case. We apologize for the inconvenience. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
11 days ago
 Verified review
Faster packing
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12 days ago
 Verified review
Support can be better! Best Price Request not understand work or not! Can't add items on already made order!
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12 days ago
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12 days ago
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13 days ago
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Amazing price for the bike, good delivery, I only got a problem with the track and trace.
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13 days ago
 Verified review
Reliable website, good price-quality ratio, timely delivery.
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Feb 16, 2024
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Feb 15, 2024
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Feb 15, 2024
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Very modern and substantial.
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Feb 15, 2024
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Waited more than 3 weeks on my order that they forgot…
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Feb 14, 2024
 Verified review
usually ok. has seen poor handling of complaints, but still shops there.
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Feb 14, 2024
 Verified review
Good product mix and easy to find what you are looking for.
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Feb 14, 2024
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Feb 14, 2024
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Feb 14, 2024
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RM
Robert M.
Piestany
Feb 14, 2024
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Feb 12, 2024
 Verified review
All good.
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Feb 12, 2024
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Feb 12, 2024
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