I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Everything regarding ordering, paying, shipping and handling is great, simple and fast.
I just have a critic because there was an error in my last order when I received wrong item. I was reimbursed for the missing item no problem there. Just I think process of getting to the point of reimbursement could be done better.
Kr,
Danijel
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13 days ago
Could not recommend. Delivery ended up being 30 days, should have been max 18 days. Not because of shipping company.
Bike (their own brand) had loose linkage axle bolt behind front sprocket. I missed it also on bolt check. For someone who put this linkage together; You had one job... It just fell off, all other bolts have been tight.
They promised refund for long delivery, havent got it. It has been over a week now.
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Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your feedback.
We are sorry that you were not completely satisfied, and we apologize deeply for the inconvenience. I could see from the review that you are already in contact with our customer service, and you have already found a good solution. Is there anything else we can do to help you? Please feel free to contact us again at any time via our contact form. We hope that we can convince you of our quality in your next order. Thank you for your understanding.
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13 days ago
The return is complicated from Finland.
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May 27, 2023
Bike-Discount is one of my go to website for bicycle parts. Prices are competitive and they have a wide selection. My only complaint is that they do not have multiple shipping options. They only shipping option to my location, Portugal Islands, takes 3 weeks to 1 month for delivery. For less than 4 euros for shipping it is fair delivery times. When I need something in a hurry I have to order from a competitor and pay 5x as much for shipping but they don’t always have what I need.
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May 26, 2023
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May 26, 2023
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May 26, 2023
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May 26, 2023
A diversidade de material, a rapidez do envio, a seriedade.
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May 26, 2023
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May 26, 2023
Everything went well and the delivery arrived as expected.
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May 25, 2023
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May 25, 2023
It took 13 days from order was placed until the order was ready to be shipped, which I think was very long time. The payment also went trough 9 days before the order was ready to be shipped. To my knowledge that is not allowed!
Furthermore DHL that delivers the package didn’t notify me that I had to be home for the delivery until when they were at my address, so I had no chance of being home for that.
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Answer by bike-discount.de/en
May 26, 2023
Dear customer, thank you for your order and your rating. We deeply apologize for the delay, and thank you for your patience.
If we can still help you in any way, we will be happy to assist you at any time.
We appreciate your understanding.
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