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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Prince and produktio are excellent. Delivery to Finland took much time (32 days)
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Sep 14, 2023
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Sep 14, 2023
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Poor Customer service
Parcel was delivered with items missing, I have been chasing for weeks to get the missing part sent. Keep getting told they have raised it with the courier.
Had the same with another supplier and got a credit note inside 24 hours.
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Answer by bike-discount.de/en
Sep 15, 2023
Dear customer, thank you for your order and your review. We are very sorry that there were inconveniences in transit. I have checked your details and can see that our customer service is already in contact with you. Of course, we will now help you quickly. I will arrange for a prompt solution to your problem to be found now so that you do not have to wait any longer! Thank you for your patience and understanding.
I like the big assortment however i miss a few items of which i at this moment have no specific examples.
What could be improved is the time between ordering and shipping. However i know hete in the netherlands are about the only country in the world that had sameday handling and shipping so i might be just spoiled!
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Sep 13, 2023
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Long delivery
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Sep 12, 2023
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Great selection at good prices and quick delivery.
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Sep 12, 2023
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Fast delivery, good price but packaging not optimal and small scratches on the product
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Sep 12, 2023
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Sep 12, 2023
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All things oké, as expected.
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Sep 12, 2023
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Sep 12, 2023
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Sep 12, 2023
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It has a good service and price. Just don't give 5 stars because the shipping takes a little bit too long for me. I'm in Portugal.
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Sep 12, 2023
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Smooth purchase process and great prices
Smooth purchase process with accurate stock indicators, attractive pricing, reasonable shipping price within EU and relatively quick delivery.
Return costs could be improved as when returning less than €50 value, a customer cost is incurred.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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