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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
I'm too lazy to explain right now. If someone actually reads that please contact me on vferek82@gmail.com and I'll explain. BR
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Answer by bike-discount.de/en
Jul 5, 2023
Dear customer, thank you for your order and your review.
We are sorry that you were obviously not completely satisfied. So that we can help you further, please contact us via our contact form. We are happy to be there for you.
Jul 4, 2023
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Jul 4, 2023
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Like offer, dislike poor packaging quality
Like: what’s offered
Dislike: User better transport boxes who resists damages, poor packaging not strong enough
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Jul 4, 2023
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Jul 4, 2023
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Solid prices, but expensive shipping costs to Croatia.
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Jul 4, 2023
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Jul 4, 2023
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Answer by bike-discount.de/en
Jul 5, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
A lot of products in stock for decent prices. Only thing is that I could not return an order ( a bike saddle) because I installed it and did not like it. Customer service told me I could not return it because it was used, although the product did not have any indication of use.
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Jul 3, 2023
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Jul 2, 2023
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Diversity of material, with unbeatable prices.
Easy to choose and buy.
Very correct in the processing of returns.
Only to point out the delay of deliveries.
Whenever you can, this is my place to buy bike pieces.
Thank you, Costa Pinto
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Jul 2, 2023
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Jul 2, 2023
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Jul 2, 2023
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Hurtigt og nem levering
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Jul 2, 2023
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I liked the fast shipping & delivery.
i'd like if you can add delivering to Lebanon also, as you used to before.
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