I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Ordered in 5/11/2022 shipment to Israel. today is 26/11/2022 and the package is still in Germany who knows for how long.
You should give your customers expected delivery time and do the efforts to meet it!
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Answer by bike-discount.de/en
Nov 28, 2022
Dear customer, thank you for your feedback. You are right, it is taking a long time right now, we are sorry about that. Your order has already left our premises the next working day after receipt. Unfortunately, we can no longer influence the further course of the shipment once it has been handed over to our logistics partner. Shipments to your country of delivery can currently take a longer time, we ask for your understanding. If there is a further delay, please send your request to info@bike-discount.de.
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Nov 25, 2022
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Nov 25, 2022
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Nov 25, 2022
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Nov 25, 2022
the last item i ordered from them was different as described in their website to the one i got, they send incomplete item there is no fork remote lever as what i suppose to recieve, and very slow responce if you have question from them so disappointing
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Answer by bike-discount.de/en
Nov 25, 2022
Dear customer, thank you for your feedback!
We apologise for the inconvenience, a part was indeed missing. We will of course send this to you immediately. The description on our website, on the other hand, is correct and we have replied to you the day after your request. Thank you for your understanding.
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Nov 24, 2022
Good price, broad range of products including spare parts but the search function (narrowing selection of products, selection criteria) could be further improved or better: made easier
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Nov 24, 2022
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Nov 24, 2022
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Nov 24, 2022
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Nov 23, 2022
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Nov 23, 2022
Beste, ll. bij bestelling artikel buitenblad Shimano FC-R8000 46T (met bijgeleverde foto dat ik zocht) maar kwam niet overeen met de afbeelding v/d foto op de website en kan het buitenblad hierdoor niet op de originele wijze afmonteren op de fiets...jammer! Met sportieve groet, Dan
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Nov 23, 2022
Poor box quality
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Nov 22, 2022
Quality of delivered product.
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Answer by bike-discount.de/en
Nov 23, 2022
Dear Customer,
thank you for your feedback. We are sorry to hear that you are not satisfied with the quality of an article. Unfortunately, we cannot detect any contact from your side with us. If necessary, please use "reklamation@bike-discount.de" so that we can help you.
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Nov 22, 2022
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Nov 22, 2022
Generally a good shopping experience, however I wasn’t informed about a certain product being available despite having requested that and the time from the order confirmation till the actual dispatch of the package was rather long. Nothing that would deter mi from using this shop again but maybe just a benevolent advice for improvement.
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Nov 22, 2022
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Nov 21, 2022
Good pricing and stock level on the required parts
Fast shipment, good price.
Thanks for the gift.
But the carton box is huge compared to the goods. Respectively I had to pay the double price for delivery.
So, would be nice to use smaller sizes for the boxes.
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