bike-discount.de/en
Reviews:

14,253 reviews in the last 12 months47,746 total reviews  

4.80
Excellent

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bike-discount.de/en fulfils all Trusted Shops quality criteria, including
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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Feb 6, 2024
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Feb 5, 2024
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Feb 5, 2024
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Feb 4, 2024
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Return policy should be better. Returning items under 50€ isn't possible, why?? Adding more items to existing order before shipment is not possible!!
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Feb 4, 2024
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Feb 4, 2024
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Feb 3, 2024
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Delivery by DHL

The box was severely damaged during DHL transportation.
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Feb 2, 2024
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Good prices & wide portfolio
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Feb 2, 2024
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Feb 2, 2024
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Feb 2, 2024
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Feb 1, 2024
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Feb 1, 2024
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Quality Products and Discounts but Expensive Shipping

Great selection of quality products, great discounts, but expensive shipping costs for occasional and small orders.
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Jan 31, 2024
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Jan 31, 2024
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Jan 31, 2024
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Bike discount is a good webshop for all kind of bicycling parts. The prices are also sharp and the communication throughout messages and email is well done. Although i have lately lots of problems with DHL whom is shipping for Bike-Discount. Bike discount is handling the problems well.
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Jan 31, 2024
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Jan 30, 2024
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MV
Jan 30, 2024
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Good selection and variety of products and at very reasonable prices. At one occasion I needed the support on a warranty matter and that was handled to satisfaction as well.
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Jan 29, 2024
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Good pricing fast and easy process - don't use Post Nord for delivery
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