bike-discount.de/enReviews:
15,642 reviews in the last 12 months55,266 total reviews
Excellent
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Most relevant positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
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Most relevant negative review
May 28, 2024
Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Jul 5, 2024
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Good shop
Every order I have made from Bike-Discount has gone well.
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Jul 5, 2024
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Jul 5, 2024
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Good experience overall
I could use the voucher I got for my birthday. I found all the products I needed. Got updates for the status of the delivery.
The design and and general use experience of the online shop could be improved a bit. Feels a bit old and the search is not very responsive.
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Jul 5, 2024
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Jul 5, 2024
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Jul 5, 2024
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Jul 4, 2024
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Jul 4, 2024
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Delivery costs are bit too high.
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Jul 4, 2024
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Very happy
As a guest I would have like to know better when the item was going to arrive.
I thought it was one order but apparently the were 2 different order.
It arrived and very happy,
Thank you,
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Jul 3, 2024
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Jul 3, 2024
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International return options could be easier for customers.
E.g. in the Nike app in Poland you can request return and app will just show you a QR code which you use in the inPost service's parcel machine - and that's it, no need to print some return forms, etc.
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Jul 2, 2024
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Not the most intuitive
Being a bike mechanic myself it's not the most intuitive experience to have parts listed by bike type, since many same parts are used across all types of bikes. Also there's really poor filters... For example, I'm looking for a 40t 110-4 BCD 2x chainring. I need to check three pages for chainrings for road, gravel and MTB separately and can't filter by the sizes. Preferred listing order should stick.
Prices, shipping time etc. 5/5.
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Jul 2, 2024
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What they say is what you get and the delivery is fast en clear. But the box was heavily damaged but the items were okay. But think more about the delivery service than about the webshop. ordering was not complete, but it worked out just fine without this small part.
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Jul 2, 2024
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Jul 2, 2024
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Need to sort out returns yourself
All service was great except the fact that I needed to sort out return shipping myself - and this adds extra risks and costs (and I am based in EU, so it's an unequal service). I would have rather liked if they provided return label, even if I had to pay for it. This reason alone is why I would not buy a helmet from them again.
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Jul 2, 2024
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Nothing bad to say... shopping experience was just smooth. What do you want more than that?!
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Jul 2, 2024
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Jul 2, 2024
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Jul 2, 2024
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Overall good service. Shipment took a bit long and I got a ~12x15x20 cm cartoon box to ship a 15cm long usb cable...which is a bit weird
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Jul 1, 2024
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+ Good prices, quick delivery
- No possibility to deliver to pickup points
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