bike-discount.de/en
Reviews:

14,056 reviews in the last 12 months48,988 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Jun 23, 2023
 Verified review
Where are my stuff?
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your order and your review. We are sorry that the transport to your delivery country seems to take a little longer. As you could already see from the tracking, the package is already on its way and has arrived in your delivery country. You are welcome to contact our customer service so that we can help you further and, if necessary, initiate an investigation with the logistics partner. Thank you for your patience and understanding.
Jun 23, 2023
 Verified review
Good selection of bikes and parts . Shipping cost to Finland is higher than competitors.
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Jun 22, 2023
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Jun 22, 2023
 Verified review
slow speed of delivery on Germany. I think next time i'll oder in USA ))
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Jun 22, 2023
 Verified review
Good selection and prices. Don't like having to pay shipping, especially on larger orders :/
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Jun 22, 2023
 Verified review
Fair pricing And great selection
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Jun 22, 2023
 Verified review
14 days return where you have to print out yourself. Just too much a hassle compared to other sites with similar prices :) good selection though
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Answer by bike-discount.de/en
Jun 26, 2023
Dear customer, thank you for your order and your review. We are pleased that you like our product selection. I will be happy to pass on your feedback internally. We appreciate your understanding. Enjoy the products you ordered.
Jun 22, 2023
 Verified review
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Jun 22, 2023
 Verified review

Goede prijs/ kwalteit verhouding.

Goede prijs/ kwaliteit verhouding.
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Jun 21, 2023
 Verified review
Shipping could be 1 or 2 days faster
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Jun 21, 2023
 Verified review

Order never arrived.

Ordered a €+1k item. It never reached me and was returned or recalled to the sender. They said they could not resend it although they had it back. I’m not sure it actually existed and suspect a scam. Fortunately Amazon Pay gave me my money back.
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Answer by bike-discount.de/en
Jun 26, 2023
Dear Customer, thank you for your order and your review. We are sorry that there were apparently difficulties with the delivery of the shipment by our logistics partner in your country of delivery and that the package was returned to us. Unfortunately, it is not always possible to find out the cause of an obstacle to delivery by the logistics partner. I have checked your details: Our customer service has been in continuous contact with you and has offered you several options for compensation. The refund was arranged by us, even if it was booked via Amazon, and was made at your express request. Of course, we would have been happy to send you the goods again. The many positive reviews of our shop should make it clear that this is not a scam, and we would like to expressly and formally defend ourselves against this accusation. Nevertheless, we are sorry for the inconvenience caused, even though we had no direct influence on the delivery by the logistics partner. We kindly ask for your understanding.
Jun 21, 2023
 Verified review
Ease to use , efficient
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PQ
Patrick Q.
Limerick
Jun 21, 2023
 Verified review

Everything was as expected.

Everything was as expected, except there was a delay of a few days before my order shipped. Free shipping or a discounted shipping charge would be nice for higher value orders.
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Jun 21, 2023
 Verified review
All articles perfect, delivery a bit slow but had been indicated
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Jun 21, 2023
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Jun 20, 2023
 Verified review
Long delivery time. 1-3 working days on website, received after around 12 working days. Little annoyed as I couldn’t ride without a new back wheel.
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Answer by bike-discount.de/en
Jun 22, 2023
Dear customer, thank you for your order and your review. We are really sorry that you had to wait a little longer this time. We were temporarily behind in processing due to national holidays and a high volume of orders, and our logistics partner also took a little longer to deliver this time. The backlog has now been cleared, and we are sure that we will be able to deliver to you as quickly as usual next time. Thank you for your patience and understanding.
Jun 20, 2023
 Verified review
Like: prices. Could be better: Shorter delivery time, price changes from day to day (possibly hours)
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Jun 20, 2023
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Jun 20, 2023
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kuljetusyhtiö toimii tosi hitaasti, tilauksesta - kotiin kesti 3 viikkoa.
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Answer by bike-discount.de/en
Jun 20, 2023
Dear customer, thank you for your order and your comment. I have checked your details. We did indeed take a little longer due to a regional holiday and a high volume of orders, but we are usually faster. However, we have now made up for the delay. We apologise and thank you for your patience. If there is anything else we can do for you, please don't hesitate to contact us at any time.
Jun 20, 2023
 Verified review
customer service is poor comparing to other retailers. i had better experiences with r2-bike and bike24 and canyon. so improve customer service.
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Answer by bike-discount.de/en
Jun 20, 2023
Dear Customer, Thank you for your order and your review. I have reviewed your case. We are of course sorry that we were not able to fully However, our customer service has acted correctly. For reasons of sustainability, we do not discard items that can be repaired or recycled. The responsible use of resources is an important concern for us. In addition, in most cases, we depend on you to provide us with the defective item so that we can send it to the manufacturer for inspection. We therefore kindly ask for your understanding.