bike-discount.de/enReviews:
16,599 reviews in the last 12 months59,756 total reviews
Excellent
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Most relevant positive review
Oct 29, 2023
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I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount
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Most relevant negative review
May 28, 2024
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Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Apr 12, 2024
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Apr 11, 2024
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Had to return shoes as they were too small, very helpful and made this process easy.
Always have received my orders well packaged and in a timely manner.
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Apr 11, 2024
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Apr 11, 2024
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Merchant not able to ship the goods after payment
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Answer by bike-discount.de/en
Apr 11, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Apr 11, 2024
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Apr 10, 2024
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Apr 10, 2024
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I'm English living on a Greek island and their service has been excellent. Great comms and super efficient.
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Apr 10, 2024
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Apr 10, 2024
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Apr 9, 2024
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I ordered a bike and everything went great. The delivery time was long due to the spring season. The bike arrived home well packed. Comes with instructions on how to get the bike ready to ride. No complaints! - Finland
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Apr 9, 2024
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Send the package by DHL not by subcontractors! I got it after three weeks!
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Answer by bike-discount.de/en
Apr 10, 2024
Dear customer, thank you very much for your review. We packed your order within one day and handed it over to our logistics partner. It has already been delivered to you. We are sorry that you were not satisfied. Unfortunately, we cannot find any contact from your side in our system. Is there anything else we can do to help you? Please feel free to contact us using our contact form.
AM
A. M.
Estonia
Apr 9, 2024
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I ordered the wrong size bike sues and expected the change will be free, but had to pay for transport. Everything els was good.
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Apr 9, 2024
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Description of the product was incorrect
Description of the product was not correct. And even after mailing twice they keep insisting it was correct (a hooked rim wheel, but it really was hookless).
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Answer by bike-discount.de/en
Apr 9, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. We naturally regret that you were not satisfied with a product and therefore had to make a complaint. Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 9, 2024
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Apr 9, 2024
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Apr 9, 2024
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Apr 9, 2024
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A lot of different products
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Apr 8, 2024
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Answer by bike-discount.de/en
Apr 9, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Apr 8, 2024
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Apr 8, 2024
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