bike-discount.de/en
Reviews:

14,046 reviews in the last 12 months48,939 total reviews  

4.80
Excellent

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bike-discount.de/en fulfils all Trusted Shops quality criteria, including
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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Oct 29, 2023
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Oct 29, 2023
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Good company to buy.

Good products, quick shipping (although a little expensive) and good site information.
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Oct 29, 2023
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Oct 29, 2023
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I bought several bikes and parts from them. Great products, good prices, excellent experience with them.
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Oct 29, 2023
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Bike discount usually has the best prices for bike parts. Quick shipping to Denmark.
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Oct 29, 2023
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Reliable, wide range and competitively priced

Made several orders because of the large range and competitive prices. In addition, the shipping costs are reasonable and the order is delivered quickly
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Oct 29, 2023
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Oct 29, 2023
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Prizes, fast delivery,
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Oct 29, 2023
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Oct 29, 2023
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The order was quick and accurate. The mail shipping was a bit slow (some errors in the adress finding) but everything was fine in the end.
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Oct 29, 2023
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❤️

Nice webshop, good prices and fast delivery ❤️
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Oct 29, 2023
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Oct 29, 2023
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Missing components

The package was missing essential components, which presumably was the fault of the manufacturer. Bike discounts were excellent in sending out the replacement components for free once I emailed them. However, their policy online made it seem I would need to pay to return the entire package at my own expense, which angered me. Can't fault their excellent customer service once I reached out by email.
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Oct 29, 2023
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Everything was alright.
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