I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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10 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
The store has excellent prices and (useful for me) ships outside of Germany for a reasonable cost. They are no longer willing to ship bicycles to Ireland, which is disappointing
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2 days ago
Fast e-mail answers are nice, even if the delivery is a bit delayed.
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2 days ago
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2 days ago
Fast delivery and resonable price
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2 days ago
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2 days ago
Gute Auswahl an Sportbekleidung, wettbewerbsfähige Preisen, pragmatische Kundenbetreuung und besonderes schnelle Auslieferung: bestellt an einem Donnerstag und in Dublin am folgenden Mittwoch geliefert.
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