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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
I regularly order bike parts from the largest bike shops in Germany and can say that in past years the orders from Bike Discount have arrived the fastest to Estonia. The selection of goods and prices are are also competitive.
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Oct 18, 2023
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Oct 18, 2023
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Hyvin toimunut AINA!!! Kiitos :)
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Oct 18, 2023
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Quick and exact order
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Oct 18, 2023
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At some products it would be useful to put some more data (measures, dimensions,...) on about certain product. Eg: Last time I purchased a back rack. To find out which one fits to my bike I spent quite some time also with checking producer's web sites.
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Oct 18, 2023
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Oct 18, 2023
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Oct 18, 2023
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Everything has worked as expected.
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Oct 18, 2023
Verified review
Poor customer service sometimes
Recently, former savings have been wiped out because of return postage for the wrong item. This seems wrong. It also doesn't seem legal. The customer service types are rather rude about it too
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Answer by bike-discount.de/en
Oct 18, 2023
Dear customer,
thank you very much for your order and for your review.
We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore ask for your understanding for our procedure.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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