bike-discount.de/en
Reviews:

15,987 reviews in the last 12 months44,482 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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6 days ago
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6 days ago
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Prijs are competitive but dpd delivery not ok

Prijs are competitive. Dpd délibéré to belgium was nog goed. They delivered my package at a lick point at 12 km from my home without notification!
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6 days ago
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Delivery time was two weeks, can be better with DHL.
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6 days ago
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7 days ago
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Add possibility to international courier.

Only thing I’d like to be different, is the selection of couriers. When shipping outside Germany both DHL (Deutsche post ) and DPD hands the package over to the local post service - from experience this causes several days of delay and uncertainty. It would be better if you could add international courriers like GLS with them it is easier to track and have packages delivered to a service point.
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Answer by bike-discount.de/en
5 days ago
Thank you for your order and for your feedback. In fact, we are already preparing to offer you more interesting shipping options for international shipping in the future.
8 days ago
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8 days ago
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9 days ago
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Responsive customer care

good products. responsive communication channels.
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9 days ago
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9 days ago
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9 days ago
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Maybe a dutch site
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9 days ago
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KV
koen v.
lokeren
10 days ago
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Goods are really good and at a good price. Only disanvantage was that delivery was delyed
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10 days ago
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delivery take a bit more then they say, but all was great, good pack, nice stuff
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10 days ago
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11 days ago
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11 days ago
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11 days ago
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11 days ago
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Parcel did not call that packet is under way, only send email
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12 days ago
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