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Most relevant positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 24, 2024
Verified review
Shipping options
Everything with my orders is fine, only problem is the expensive shipping costs to Bulgaria via DHL, if you find another option for cheaper it would be perfect. Thank you for your good work and all the best
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Apr 24, 2024
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Apr 24, 2024
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Delivery took longer than expected, that could be improved. Ideally with faster shipping options or at least clearer timelines. Otherwise, the products are exactly as they should be and at great prices. Will recommend.
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Apr 23, 2024
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Apr 23, 2024
Verified review
Abroad shipping is problem. No respond emails!!
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Answer by bike-discount.de/en
Apr 24, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Delays to originally estimated delivery time could be communicated
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Apr 23, 2024
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Apr 23, 2024
Verified review
Good;
-Purchase was easy, website easy to navigate
-Quick shipping
Bad;
-Support is generally pretty slow
-The bike box was beaten to hell; there could have been more support in the box to minimize this time of damage; thankfully, the bike was mostly undamaged.