bike-discount.de/en
Reviews:

14,236 reviews in the last 12 months49,875 total reviews  

4.80
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Jun 7, 2022
The Trustmark indicates trustworthy online retailers.
bike-discount.de/en fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €20,000. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for bike-discount.de/en

Sort by  
Latest first
(1272)
(204)
Reset
Nov 27, 2023
 Verified review

Easy platform to buy....plenty of…

Easy platform to buy....plenty of parts. The filters do not work properly. The delivery time is right for my country. After a specific amount of money i believe shipping cost should be free.
Report review
Nov 26, 2023
 Verified review
Report review
Nov 26, 2023
 Verified review

Prijs are competitive but dpd delivery not ok

Prijs are competitive. Dpd délibéré to belgium was nog goed. They delivered my package at a lick point at 12 km from my home without notification!
Report review
Nov 26, 2023
 Verified review
Delivery time was two weeks, can be better with DHL.
Report review
Nov 26, 2023
 Verified review
Report review
Nov 25, 2023
 Verified review

Add possibility to international courier.

Only thing I’d like to be different, is the selection of couriers. When shipping outside Germany both DHL (Deutsche post ) and DPD hands the package over to the local post service - from experience this causes several days of delay and uncertainty. It would be better if you could add international courriers like GLS with them it is easier to track and have packages delivered to a service point.
Report review
Answer by bike-discount.de/en
Nov 27, 2023
Thank you for your order and for your feedback. In fact, we are already preparing to offer you more interesting shipping options for international shipping in the future.
Nov 24, 2023
 Verified review
Report review
Nov 24, 2023
 Verified review
Report review
Nov 24, 2023
 Verified review

Responsive customer care

good products. responsive communication channels.
Report review
Nov 23, 2023
 Verified review
Report review
Nov 23, 2023
 Verified review
Report review
Nov 23, 2023
 Verified review
Maybe a dutch site
Report review
Nov 23, 2023
 Verified review
Report review
KV
koen v.
lokeren
Nov 23, 2023
 Verified review
Goods are really good and at a good price. Only disanvantage was that delivery was delyed
Report review
Nov 23, 2023
 Verified review
delivery take a bit more then they say, but all was great, good pack, nice stuff
Report review
Nov 22, 2023
 Verified review
Report review
Nov 22, 2023
 Verified review
Report review
Nov 22, 2023
 Verified review
Report review
Nov 21, 2023
 Verified review
Report review
Nov 21, 2023
 Verified review
Parcel did not call that packet is under way, only send email
Report review