I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Good prices. Better delivery than was in past. A little bit larger selection of goods would be nice
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Dec 29, 2022
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Correcte en tijdige levering
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Dec 28, 2022
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Answer by bike-discount.de/en
Dec 29, 2022
Dear Customer,
thank you for your feedback. I have reviewed your case. Your order was packed within one day, handed over to our logistics partner and it was delivered to you promptly. Is there anything else we can do for you? You are welcome to contact us by e-mail or via our contact form.
Great products, even greater prices and a great looking web shop. Only one thing I can think of improvement that would give 5 stars is faster shipping to Sweden.
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Dec 27, 2022
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Spain
Shipping costs €4.49
Free starting from €100.00
Portugal
Shipping costs €9.99
Reduced from €250.00 €5.99
Guten Morgen,
Ich bin Portugiese und Ihr Kunde ist schon lange dort, aber ich bin unzufrieden mit den Versandkosten, die für Portugal und einen großen Unterschied für Spanien bestehen, wie ich hier zeige.
Es wäre gut, wenn wir die gleichen Portes hätten, damit wir mehr kaufen würden.
Dieser Unterschied wird nicht verstanden, wir befinden uns auf derselben Halbinsel
Danke
Kompliment
Schöne Ferien
Antonio Fialho
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Answer by bike-discount.de/en
Dec 27, 2022
Lieber Kunde, danke für Ihr Feedback.
Wir freuen uns, dass wir Sie zu unseren zufriedenen Kunden zählen dürfen. Zu den Versandkosten möchten wir Ihnen gerne erklären:
Die von uns berechneten Versandkosten hängen zusammen mit den Kosten, die unser Logistikpartner uns für die Beförderung berechnet. Diese können tatsächlich sehr unterschiedlich ausfallen, auch wenn Länder sich in geografischer Nähe zueinander befinden. Wir bitten dafür freundlich um Verständnis und wünschen Ihnen ebenfalls schöne Ferien.
Overall great experience with bike-discount, great prices, lots of parts in stock, fast shipping, they even sent me part which was missing straight out of box. Only "complaint" is there could be free shipping for all EU countries.
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