bike-discount.de/en
Reviews:

14,334 reviews in the last 12 months47,554 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Sep 9, 2023
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Sep 9, 2023
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Gingibao2023

Negozio con una vasta scelta è una catena di distribuzione seria e solida
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Sep 9, 2023
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Easy shopping
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Sep 9, 2023
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Sep 8, 2023
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How loyal customers are recognized

The collection of parts that you deliver is quite wide. It consists of mainly good quality items. Hopefully high quality ebike lights from Lupine could be added. Delivery to Finland has taken usually more than a week which is few days more than some other german competitors of yours. From loyal customer point of view it would feel good to be recognized somehow if you buy certain total value of items during 12 months for example.
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Answer by bike-discount.de/en
Sep 11, 2023
Dear customer, thank you very much for your order and your detailed and appreciative feedback. We are delighted that you are so satisfied with our product range and quality. I will be happy to pass on your suggestions to the appropriate department. I hope you enjoy your purchase and best regards.
Sep 8, 2023
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Sep 8, 2023
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Sep 8, 2023
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easily scratched
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Sep 8, 2023
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Great service overall
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Sep 8, 2023
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Sep 8, 2023
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Sep 8, 2023
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Fast delivery to Finland, products are excellent
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Sep 7, 2023
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experience was very good
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Sep 7, 2023
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High quality in a very good price

Quality and prices of the products is very good. For some reason the final prices at the checkout were slightly higher than what they were listed. Delivery was fine, but the tracking information did not update (obviously, this isn’t BD’s fault).
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Sep 7, 2023
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Fair - Good

Good prices, good service... But no free return policy for Croatia, and more expensive shipping than other shops.
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Sep 7, 2023
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Good prices and service Delivery was slighty delayed
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Sep 7, 2023
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Answer by bike-discount.de/en
Sep 7, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Sep 6, 2023
 Verified review
Good products at good prices, the only thing that would make it better would be to not use Parcelforce, their delivery is awful. Use DHL or DPD instead
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Sep 6, 2023
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No option to avoid home delivery. I prefer pick-up point / several days faster.
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Sep 6, 2023
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