bike-discount.de/enReviews:
16,046 reviews in the last 12 months57,562 total reviews
Excellent
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Most relevant positive review
Oct 29, 2023
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I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount
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Most relevant negative review
May 28, 2024
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Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
May 24, 2024
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May 24, 2024
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I found what I was looking for at a good price, and quick delivery.
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May 24, 2024
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I like how quick and cheap item was, overall quite stoked.
Only thing i have to say i didnt like was part where i specificly bought e bike brake set, and house for back/rear brake came to short 1700mm... And now i had to buy aditional house 2000mm and pay another 15€ for shiping... Not cool but other than that awesome
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May 24, 2024
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Very good is that, bike is fully assembled, set up and checked (in the box is paper about inspected).
You could give a suspension pump as a gift when ordering a full-suspension bike.
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May 24, 2024
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What I like
Availability of items Time to delivery
What can be better: The prices
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May 23, 2024
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May 23, 2024
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Good experience in webshop but late delivery
Good experience in webshop, but still waiting for delivery 3 weeks later even if item ordered was in stock. (Delivery to Norway)
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Answer by bike-discount.de/en
May 23, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
May 23, 2024
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Speed could be better.
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May 23, 2024
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Good selection and prices, a bit slow on delivery.
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May 23, 2024
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May 22, 2024
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May 22, 2024
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May 22, 2024
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Slow warehouse performance leads to slow transport.
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Answer by bike-discount.de/en
May 22, 2024
Dear customer,
Thank you for your order and your review.
We are sorry that you were apparently not satisfied with the delivery time to your country.
We processed the shipment in our logistics department within one day and handed it over directly to our logistics partner the following day. He actually delivered the shipment to you one day later than stated in the delivery time, for which we apologize. We hope you enjoy the items you ordered.
May 22, 2024
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May 22, 2024
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May 21, 2024
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May 21, 2024
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Stock problem and slow refunding
With my last order I had some issues because the physical stock was not updated in the system. Because of this issue I had to cancel the order and bike-discount has chosen a form to refund my money that it takes a lot of time. Now I am speaking of 3 weeks since I am waiting for the money into my account and still counting.
Otherwise on previous orders I didn't had any issues and the items where well packed.
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you for your order and your review.
We are sorry that this time there appears to have been an error in the availability and stock information. Usually, all items that we mark as available are also reliably available. We would therefore like to apologize for the inconvenience. We are pleased that you are otherwise so satisfied with us.
I have checked your details and have seen that the refund has already been made using the payment method you selected when ordering. Please note that depending on the payment method, it may take some time for the item to appear in your account again. However, this is due to the processing time at the provider of the payment method.
If you still need help, we will be happy to assist you at any time.
May 21, 2024
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the dpd delivery is very bad, they do not do what is agreed per telephone.
Please allow another delivery , eg ups, for a few euros more?
the shop itself is good.
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Answer by bike-discount.de/en
May 21, 2024
Dear customer, thank you very much for your order and your feedback.
We are really sorry that there were difficulties with the delivery. Depending on the items ordered, you can often choose other logistics partners. I will also be happy to pass on your feedback internally.
Please contact us if there is anything else we can do to help you, we are always happy to help.
May 21, 2024
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May 20, 2024
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Delivery last more than a week.
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