I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Pros: Wide selection of products
Cons: 1.It takes a really long time to get answer from customer service. Sometimes it is easier to order from somewhere else than wait for your reply.
2. No free returning from Finland - you should give us at least some kind of flat rate return option.
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your comment. I have reviewed your case. You have not received a timely response to your email request, which we are very sorry. In our webshop we inform you transparently in several places about the assumption of return shipping costs, we ask for your understanding!
Fair. Delivered as promised. Deleivery time could improve, however realistic with import from other country and bank check for payment
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Answer by bike-discount.de/en
9 days ago
Dear customer, thank you for your feedback. We are very sorry that it seems to have taken a little longer. We are pleased that we were otherwise able to satisfy you. If you have any further questions or suggestions, please do not hesitate to contact us.
Verified review
10 days ago
They do not have a vat scheme in place, unlike many other competitors, so orders coming into the UK will get caught up in customs and will attract duty charges and fees. When the fees are factored in, any apparent cost saving is soon evaporated. Great range of products that are not available as a one stop shop elsewhere so probably worth the hassle.
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Verified review
10 days ago
out-of-stock product did not become available for ordering when the notice email was sent, but i needed to wait and log in later to complete the order
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Verified review
10 days ago
Good price/performance products, only expensive shipping to some part of Europe even if you order over 250 eur. It should be free.
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Verified review
10 days ago
Nice prices and products
I expected faster delivery
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11 days ago
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11 days ago
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Answer by bike-discount.de/en
10 days ago
Lieber Kunde, danke für Ihre Bewertung und Ihre Bestellung!
Können wir Ihnen noch irgendwie weiterhelfen? Sehr gerne können Sie sich jederzeit über unser Kontaktformular an uns wenden.
Verified review
11 days ago
Product are well enaugh described. The only thing which improvement is welcome is delivery time when shipping abroad.
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11 days ago
Ingen problemer ud over det bliver postnord som står for den sidste levering i Danmark
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11 days ago
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11 days ago
Pricese are in right level but service could be better. Do not expect any help to choose right conponents.
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Answer by bike-discount.de/en
10 days ago
Dear customer, thank you for your order and your review.
We are sorry that we could not answer your request to your satisfaction. I have reviewed your case: Our service staff informed you promptly that unfortunately we could not make a suitable statement in this case, because you have not purchased the bike from us, and we lacked information to make statements about the compatibility of parts.
We thank you kindly for your understanding.
Verified review
12 days ago
Never any problems with delivering or products
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Verified review
12 days ago
Some delivery info was unclear and there was some trouble with paying through Amazon so I had to use other ways, otherwise everything was fine.
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