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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Quality of products is great. Minus one star for poor communication. If you order bike, expect to stay in silence with no explanation about the delivery times. Second identical ordered bike came two times faster and no one explained why :) yet, will buy here again.
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Jul 6, 2023
Verified review
So long shipping
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Answer by bike-discount.de/en
Jul 6, 2023
Dear customer,
thank you very much for your evaluation. I have reviewed your case: We are sorry that the delivery took longer - your package was sent to a very distant country and transported by various means of transportation. We appreciate your understanding and patience.
Jul 6, 2023
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Answer by bike-discount.de/en
Jul 6, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jul 6, 2023
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Answer by bike-discount.de/en
Jul 6, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are always welcome to contact us via our contact form.
Jul 6, 2023
Verified review
Why bike discount bloked SHIMANO TO…
Why bike discount bloked SHIMANO TO AZERBAYCAN ???
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Answer by bike-discount.de/en
Jul 7, 2023
Dear customer, thank you for your order and your feedback.
We are happy to explain why there may be order restrictions on products in individual cases:
Some companies have exclusive distribution rights outside Europe, so we are not allowed to distribute certain brands outside Europe.
For further questions, please feel free to contact us at any time via our contact form.
Jul 5, 2023
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Jul 5, 2023
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Jul 5, 2023
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paying with ideal
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Jul 5, 2023
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Jul 5, 2023
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Jul 4, 2023
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Jul 4, 2023
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Like offer, dislike poor packaging quality
Like: what’s offered
Dislike: User better transport boxes who resists damages, poor packaging not strong enough
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Jul 4, 2023
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Jul 4, 2023
Verified review
Solid prices, but expensive shipping costs to Croatia.
A lot of products in stock for decent prices. Only thing is that I could not return an order ( a bike saddle) because I installed it and did not like it. Customer service told me I could not return it because it was used, although the product did not have any indication of use.
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