bike-discount.de/enReviews:
15,642 reviews in the last 12 months55,266 total reviews
Excellent
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Most relevant positive review
Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
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Most relevant negative review
May 28, 2024
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Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Apr 15, 2024
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Answer by bike-discount.de/en
Apr 16, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 15, 2024
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Excellent online bike shop
Good choice of products, good pricing and delivery as promised
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Apr 15, 2024
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Apr 15, 2024
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Apr 15, 2024
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Apr 15, 2024
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Apr 15, 2024
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Apr 15, 2024
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The distribution is very bad. No one knows where the order is located, the driver lied when indicating the delivery time.
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Apr 15, 2024
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Apr 14, 2024
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Apr 14, 2024
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JT
Juho T.
Tampere
Apr 14, 2024
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Decent prices and fast delivery. Minus one star for having to pay if I need to return something.
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Apr 14, 2024
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Nice package. There should be free shipping.
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Apr 14, 2024
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Apr 14, 2024
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Apr 14, 2024
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Apr 14, 2024
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Good company but could be better with communication
This is a good company and I have used them several times and I will use them again. However for this order I received no confirmation email after purchase so after a few days I had to contact Customer service to make sure my order was confirmed. Although I got a relatively quick response I still don't know why I didn't receive a confirmation email (as is stated on their website).
I also ordered a few items, including a wheelset and my order was split into two for delivery. Despite this I only received one tracking link and it was not communicated to me that I would receive two different deliveries. So when package one arrived after a week I again had to contact Customer Service to find out where the rest of my order was and why it wasn't included. After several emails I finally got the tracking for the 2nd package. This package took over 2 weeks to arrive which is slow, even between Germany and Ireland.
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Answer by bike-discount.de/en
Apr 15, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 14, 2024
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Apr 14, 2024
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The delivery was not the fastest one.
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Apr 14, 2024
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