bike-discount.de/en
Reviews:

14,253 reviews in the last 12 months47,746 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Sep 3, 2023
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Sep 3, 2023
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Sep 3, 2023
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Sep 3, 2023
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Sep 3, 2023
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Sep 3, 2023
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Refund service good
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Sep 2, 2023
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Good relation price/offered products, and good and trustful lead time.
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Sep 2, 2023
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Sep 2, 2023
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shipment processing and delivery should be faster
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Sep 1, 2023
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Sep 1, 2023
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Sep 1, 2023
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Sep 1, 2023
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Website is too slow

The store is good, the prices are good. The stock is great. But the website can be improved and its speed is too slow. Another point, DHL leaves my package behind the door, and this is innacceptable.
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Answer by bike-discount.de/en
Sep 1, 2023
Dear Customer, Thank you for your order and your feedback. Thank you very much for your praise. We appreciate it very much. We apologise for any inconvenience caused. I will be happy to pass on your feedback internally. Is there anything else we can do for you? You are always welcome to contact us via our contact form.
Sep 1, 2023
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Aug 31, 2023
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Good price, however long delivery time
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Aug 31, 2023
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Not shure, i think you do well
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Aug 31, 2023
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The delivery service from DHL was terribly BAD 👎
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Aug 31, 2023
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Some more varied products in the cleaning department, more stickers/wraps, and more diverse clothing
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Aug 31, 2023
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Aug 30, 2023
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