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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Great shop with plenty of quality items and rapid delivery.
>> Main issue is the website which does not work on google chrome and sometimes refreshes you shopping cart and so you have to start all over again! Otherwise very satisfied, thank you.
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Answer by bike-discount.de/en
Nov 2, 2023
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Oct 31, 2023
Verified review
In general I like Bike discount a lot, unfortunately the delivery service they use is DHL and I very rarely have a good experience with them
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Oct 31, 2023
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Oct 31, 2023
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faster shipping and support responses times
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Oct 31, 2023
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They have great prices. Good for small stuff. For bikes, I'm not sure if I had a bad experience of they're just not that great.
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Oct 31, 2023
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Poor delivery option for Croatia!
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Answer by bike-discount.de/en
Oct 31, 2023
Dear customer, thank you for your order and your review.
We are sorry that we could not fully satisfy you.
Please understand that we cannot offer the same shipping options for all countries. In the interest of our customers, we only offer shipping options for the respective country that can meet our demand for reliable transport. We adjust this on a regular basis. So it is quite possible that we will soon be able to offer more shipping options for your delivery country as well. Thank you for your understanding.
Oct 30, 2023
Verified review
The service was fast and the customer is kept informed of the dispatch progress.
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Oct 30, 2023
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Great
Lot of stuff, great prices, great support, quick shipping.
It would be nice to have free shipping to Croatia, at least for orders over 100eu.
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Oct 30, 2023
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Fast delivery
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Oct 29, 2023
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Shipping
Please improve shipping ordered in Friday. You packed it in the Monday.
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Oct 29, 2023
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Oct 28, 2023
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Oct 28, 2023
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Oct 27, 2023
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Great service and pricing, however, very slow dispatch of my ordered bike. An example...I am requested to give my opinion for my order, which I have still not taken delivery of.
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Answer by bike-discount.de/en
Oct 31, 2023
Dear customer, thank you for your order and your review.
We appreciate the compliment and that you are happy to benefit from our excellent prices.
We are really sorry that the delivery of the order took a little longer. I checked your information and could see that the shipment should be delivered today. We are always happy to assist you if there is anything else we can do to help. Thank you for your patience and have fun with your new bike!
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