bike-discount.de/en
Reviews:

14,236 reviews in the last 12 months49,875 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Oct 27, 2023
 Verified review

Cube Aim Sl 2022

The process of buying and shipping was pretty simple and fast. But i have a two remarks about one bike. The one wheel spoke was bent and the grips should be blue in this model, but I’ve received black one. The parcel was well protect and not damaged.
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Oct 27, 2023
 Verified review
Ordering proces went well. Alltough the communication can perhaps be better. You can't follow the status of the order or the estimate delivery time.
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Oct 27, 2023
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Oct 26, 2023
 Verified review
shipping and handling could be improved
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Oct 26, 2023
 Verified review
BEST SERVICE.
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MM
Miguel M.
Portugal
Oct 26, 2023
 Verified review

Great service but...

The service, prices and offer are awesome. Customer service is also great. This time I'm not giving 5 stars because of a return I had to pay for a wrong shoe number. It is true that it was my mistake. It also true that they do accept the return and refund without issues. The only thing I got mad at was the information about a free return if the item is more than 50€ which was the case. Well, it's not exactly like that! Why? Because they rely on a asterisk that says that it is free only for bunch of countries around Germany. Even if your order is above 4k they made me pay for the return, even after my new order for the right shoe number was also already paid. Bottom line is that, it's never a good practice relying on asterisks. The UX will for sure jot be good and you can loose a customer on that. So please put all the information clearly visible. Apart from this issue I love this store and I will continue to be their customer.
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Oct 26, 2023
 Verified review
Would give you excellet if you would: 1. reply to my benchmarked email with lower price of your competitor in the past as there was better price offered but no counter offer or at least answer from BD. 2. BD could offer also some additional discount to regular costumers this is why I have also purchased elswhere sometimes. Best Regards
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Oct 26, 2023
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Oct 26, 2023
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Oct 26, 2023
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Oct 25, 2023
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Oct 25, 2023
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Quick delivery

Relatively quick delivery , no trouble , no double v.a.t. , all good
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Oct 25, 2023
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Mico P.
Tampere
Oct 24, 2023
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Oct 24, 2023
 Verified review
More branded clothing goods eg. rapha, norrøna, black diamond
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Answer by bike-discount.de/en
Oct 24, 2023
Dear customer, thank you very much for your order and your review. We are glad that we can offer you a large number of articles from well-known manufacturers at an excellent price. However, I will be happy to receive your suggestions and pass them on internally. We are always happy to receive feedback from our customers.
Oct 23, 2023
 Verified review
Good price quick and correct delivery
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Oct 23, 2023
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Oct 23, 2023
 Verified review

Sufficient range of products at decent price

Sufficient range of products. Even better ifs. The website could be optimised for improved performance and cookies could be used for retaining shipping location and language. Consider an app for mobile use
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Oct 23, 2023
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Oct 22, 2023
 Verified review
Good prices and ok service
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