I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
When you pay for deliver with a particular courier they should deliver & not some other company
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Answer by bike-discount.de/en
Dec 19, 2022
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods are considered delivered in the meantime. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Verified review
Dec 19, 2022
It would have been useful to be made aware of the prospect of customs duties and VAT at UK Customs. These added £70 to the cost and made it overall less of a bargain. This may have been stated in the terms and conditions, but I feel should have been more explicitly mentioned.
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Dec 19, 2022
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Dec 19, 2022
Wide range on mtb products and items that are available.
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Dec 19, 2022
Delivery and also return without any problem.
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Dec 18, 2022
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Dec 18, 2022
expensive shipping
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Dec 18, 2022
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Dec 18, 2022
I would like to point out that the site is very convenient, everything is clear, a wide variety of products at good prices, I would like to point out that there is one thing that is not reasonable, and that is the shipping cost compared to the product's arrival time, the shipping cost is 23 euros, which is an expensive price for shipping that takes over a month to arrive,
Amin believes there is room for improvement and has continued to be a loyal Bike-Discount customer
Thanks
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Answer by bike-discount.de/en
Dec 19, 2022
Dear Customer. Thank you for your feedback. We are constantly working on our services to optimize and improve them. Thank you for your understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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They are not included in the overall rating. No verification measures have been taken.