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Top positive review
bike-discount.de/en customer
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Aug 16, 2023
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Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Le velo est arrivé et tout va super bien .
Dommage que DHL ne téléphone pas pour prendre rendez-vous pour la livraison.
bike-discount.de/en customer
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Sep 15, 2023
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bike-discount.de/en customer
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Sep 15, 2023
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Free returns within Europe
Answer by bike-discount.de/en
Sep 15, 2023
Dear customer,
thank you for your order and for your review.
We are glad that you can benefit from our low prices and large product selection. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore ask for your understanding for our procedure.
bike-discount.de/en customer
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Sep 15, 2023
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Prince and produktio are excellent. Delivery to Finland took much time (32 days)
bike-discount.de/en customer
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Sep 14, 2023
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bike-discount.de/en customer
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Sep 14, 2023
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Best prices of products! Overpriced delivery
Answer by bike-discount.de/en
Sep 15, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free delivery for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our delivery conditions for your delivery country transparently on our website at any time before purchasing. We therefore kindly ask you to understand our procedure.
bike-discount.de/en customer
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Sep 14, 2023
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bike-discount.de/en customer
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Sep 13, 2023
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bike-discount.de/en customer
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Sep 13, 2023
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Still charging €9.99 delivery when most others offer free delivery when you spend a certain amount
Your returns policy as I have said before is abysmal and needs to be addressed
Answer by bike-discount.de/en
Sep 14, 2023
Dear Customer,
thank you for your order and for your review.
We are pleased that you can benefit from our low prices and our wide range of products. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns and free shipping for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers.
You can view our shipping and return conditions for your delivery country transparently on our website at any time before purchasing. Therefore, we kindly ask you to understand our practice.
I like the big assortment however i miss a few items of which i at this moment have no specific examples.
What could be improved is the time between ordering and shipping. However i know hete in the netherlands are about the only country in the world that had sameday handling and shipping so i might be just spoiled!
bike-discount.de/en customer
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Sep 13, 2023
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Long delivery
bike-discount.de/en customer
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Sep 12, 2023
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Great selection at good prices and quick delivery.
bike-discount.de/en customer
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Sep 12, 2023
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Fast delivery, good price but packaging not optimal and small scratches on the product
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