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Most relevant positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
Really great pricing & fast delivery. I do not like their by the book, cold rigid approach to customer service.
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Jul 12, 2024
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Jul 12, 2024
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Answer by bike-discount.de/en
Jul 12, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jul 12, 2024
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Answer by bike-discount.de/en
Jul 12, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jul 11, 2024
Verified review
Range of goods and prices are good. Customer service and aftermarketing is awful.
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Jul 11, 2024
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The delivery is very slow. 2 to 3 weeks waiting.
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Jul 11, 2024
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Jul 11, 2024
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Answer by bike-discount.de/en
Jul 12, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Jul 10, 2024
Verified review
Good range and ok discounts but still quite a lot of obsolete stock. Could carry more sizes.
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Jul 10, 2024
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Jul 10, 2024
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Good selection and fast delivery.
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Jul 9, 2024
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No free returns for whole eu
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Answer by bike-discount.de/en
Jul 10, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country the same when it comes to return shipping costs. In our webshop we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!