bike-discount.de/en
Reviews:

14,217 reviews in the last 12 months47,858 total reviews  

4.80
Excellent

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Certified since: Jun 7, 2022
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bike-discount.de/en fulfils all Trusted Shops quality criteria, including
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  • Encrypted data transfer
  • Clear ordering process

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Feb 15, 2024
 Verified review
Very modern and substantial.
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Feb 15, 2024
 Verified review
Order management can be improved. It would be very useful to be able to cancel an order before it was shipped , or be able to add or remove items from the order.
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Answer by bike-discount.de/en
Feb 15, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Feb 14, 2024
 Verified review
usually ok. has seen poor handling of complaints, but still shops there.
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Feb 14, 2024
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Good product mix and easy to find what you are looking for.
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Feb 14, 2024
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Feb 14, 2024
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Robert M.
Piestany
Feb 14, 2024
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Feb 12, 2024
 Verified review
All good.
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Feb 12, 2024
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Feb 12, 2024
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Feb 12, 2024
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Feb 12, 2024
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Feb 12, 2024
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Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Feb 11, 2024
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Answer by bike-discount.de/en
Feb 12, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Feb 11, 2024
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Feb 11, 2024
 Verified review
Reduce delivery costs
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BP
Bernt-Ove P.
Helsingborg
Feb 10, 2024
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Feb 10, 2024
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Feb 10, 2024
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Feb 9, 2024
 Verified review
Good products. Fast delivery
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