bike-discount.de/en
Reviews

: 42,323Excellent

4.79

Trustmark
Valid

Includes buyer protection

Certified since: Jun 7, 2022
The Trustmark indicates trustworthy online retailers.
bike-discount.de/en fulfils all Trusted Shops quality criteriaincluding
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €20,000. Find out how this secures your transaction.

Reviews for bike-discount.de/en

16,064 verified reviews in the last 12 months

42,323 total reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

bike-discount.de/en customer
Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

bike-discount.de/en customer
Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here

Reviews for bike-discount.de/en

(1583)
(227)
Reset
bike-discount.de/en customer
Sep 17, 2023
 Verified review
bike-discount.de/en customer
Sep 16, 2023
 Verified review
I would like to have better courier experience
bike-discount.de/en customer
Sep 16, 2023
 Verified review
bike-discount.de/en customer
Sep 16, 2023
 Verified review
Le velo est arrivé et tout va super bien . Dommage que DHL ne téléphone pas pour prendre rendez-vous pour la livraison.
bike-discount.de/en customer
Sep 15, 2023
 Verified review
bike-discount.de/en customer
Sep 15, 2023
 Verified review
Free returns within Europe
Answer by bike-discount.de/en
Sep 15, 2023
Dear customer, thank you for your order and for your review. We are glad that you can benefit from our low prices and large product selection. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore ask for your understanding for our procedure.
bike-discount.de/en customer
Sep 15, 2023
 Verified review
Prince and produktio are excellent. Delivery to Finland took much time (32 days)
bike-discount.de/en customer
Sep 14, 2023
 Verified review
bike-discount.de/en customer
Sep 14, 2023
 Verified review
Best prices of products! Overpriced delivery
Answer by bike-discount.de/en
Sep 15, 2023
Dear Customer, thank you for your order and for your review. We are pleased that you can benefit from our low prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free delivery for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our delivery conditions for your delivery country transparently on our website at any time before purchasing. We therefore kindly ask you to understand our procedure.
bike-discount.de/en customer
Sep 14, 2023
 Verified review
bike-discount.de/en customer
Sep 13, 2023
 Verified review
bike-discount.de/en customer
Sep 13, 2023
 Verified review
Still charging €9.99 delivery when most others offer free delivery when you spend a certain amount Your returns policy as I have said before is abysmal and needs to be addressed
Answer by bike-discount.de/en
Sep 14, 2023
Dear Customer, thank you for your order and for your review. We are pleased that you can benefit from our low prices and our wide range of products. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns and free shipping for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. You can view our shipping and return conditions for your delivery country transparently on our website at any time before purchasing. Therefore, we kindly ask you to understand our practice.
bike-discount.de/en customer
Sep 13, 2023
 Verified review
bike-discount.de/en customer
Sep 13, 2023
 Verified review
AV
Anton V.
Poeldijk
Sep 13, 2023
 Verified review
I like the big assortment however i miss a few items of which i at this moment have no specific examples. What could be improved is the time between ordering and shipping. However i know hete in the netherlands are about the only country in the world that had sameday handling and shipping so i might be just spoiled!
bike-discount.de/en customer
Sep 13, 2023
 Verified review
Long delivery
bike-discount.de/en customer
Sep 12, 2023
 Verified review
Great selection at good prices and quick delivery.
bike-discount.de/en customer
Sep 12, 2023
 Verified review
Fast delivery, good price but packaging not optimal and small scratches on the product
bike-discount.de/en customer
Sep 12, 2023
 Verified review
bike-discount.de/en customer
Sep 12, 2023
 Verified review
All things oké, as expected.