I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
Selection was good, prices on par and the delivery pretty speedy.
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May 11, 2023
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May 10, 2023
Delivery time could be better/faster.
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May 10, 2023
order made, delivered, and correct
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May 10, 2023
Nothing, maybe when is any problem with customer order, give faster info to customers, where is problem. I’m satisfied how support worked then. Thanks 😊
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May 10, 2023
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May 10, 2023
Time from buying till dispatching is way too long. All items were on stock and it took almost ten days to dispatch.
Wrong item was sent.
Tire from last order was punctured with screw on the side.
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Answer by bike-discount.de/en
May 11, 2023
Dear customer, thank you for your feedback. I have reviewed your case. The last orders have all been packed quickly and have been delivered to you in a timely manner. We are sorry that you do not seem to be completely satisfied. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
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May 10, 2023
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May 9, 2023
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May 9, 2023
+ Good shopping experience, best price guarantee, allots of discounts.
- Poor communication, especially about best price guarantee.
Kaikki meni tilaukse osalta niin kuin piti ,myös hinta oli kilpailukykyinen.
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May 8, 2023
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May 8, 2023
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we can't find any request regarding this from your side in our system. Can we help you? Please feel free to contact us via our contact form.
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May 8, 2023
A bit slow to send the goods out
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review.
We are glad that you are satisfied with the items you ordered.
I have checked your information: You placed your order in the evening after our business hours. We have already handed it over to our shipping service provider on the second working day after that. We are sorry if the delivery took longer. We thank you for your patience and understanding.
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May 8, 2023
Website is easy to handle.
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May 8, 2023
Good selection of products at attractive prices.
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May 8, 2023
Delivery of the first bike was within suggested timeframe but there couple of issues regarding assembly of the product. Not a big deal but they should have been taken care and corrected at pre- delivery check and service.
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