bike-discount.de/en
Reviews:

14,217 reviews in the last 12 months47,858 total reviews  

4.80
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: Jun 7, 2022
The Trustmark indicates trustworthy online retailers.
bike-discount.de/en fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €20,000. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for bike-discount.de/en

Sort by  
Latest first
(1292)
(215)
Reset
Feb 9, 2024
 Verified review

Too high shipping cost

Product availibity and price looks good. But compared to other sellers, the price is too high for shipping. Normally most of the websites have a limit in the amount of purchase and here it seems like there is nothing like that. Same rate for 1EUR item to 1000EUR item.
Report review
Answer by bike-discount.de/en
Feb 9, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country the same when it comes to shipping costs and different parcels. We ask for your understanding!
Feb 9, 2024
 Verified review
prices are for germany, and they increase once they are added to the card. It I already set my account and added country, I would assume prices will be already adjusted before going into the cart
Report review
Feb 8, 2024
 Verified review
Report review
Feb 8, 2024
 Verified review
Report review
RS
Feb 8, 2024
 Verified review
Fast delivery
Report review
Answer by bike-discount.de/en
Feb 8, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Feb 7, 2024
 Verified review
Report review
Feb 7, 2024
 Verified review
Report review
Feb 7, 2024
 Verified review
No clarity about delivery time. DHL provided no delivery window / date
Report review
Feb 6, 2024
 Verified review
Good prices, large assortment to choose from and reasonable shipping times.
Report review
Feb 6, 2024
 Verified review
Sometimes the packaging could be stronger
Report review
Feb 6, 2024
 Verified review
I like the after sales service and problem solving by the employees. Regarding what to do better is that some products are out of stock. So if you can try your best to get them back in stock
Report review
Feb 6, 2024
 Verified review
Fast service
Report review
Feb 6, 2024
 Verified review
Report review
GB
Feb 5, 2024
 Verified review
Report review
Feb 5, 2024
 Verified review
Report review
Feb 4, 2024
 Verified review
Return policy should be better. Returning items under 50€ isn't possible, why?? Adding more items to existing order before shipment is not possible!!
Report review
Feb 4, 2024
 Verified review
Report review
Feb 4, 2024
 Verified review
Report review
Feb 3, 2024
 Verified review

Delivery by DHL

The box was severely damaged during DHL transportation.
Report review
Feb 2, 2024
 Verified review
Good prices & wide portfolio
Report review