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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Jun 20, 2023
Verified review
Good products at realy good prices but took more then a week from when the order was placed till it shipped out towards UK
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Answer by bike-discount.de/en
Jun 20, 2023
Dear customer, thank you for your order and your review. We are pleased that you are happy to benefit from our good prices. Of course, we are sorry that you are not satisfied with the delivery time. However, I could see that we processed the order quickly and handed it over to our logistics partner. Could this be a misunderstanding? If we can still help you in any way, please feel free to contact us at any time.
Jun 19, 2023
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Jun 19, 2023
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Jun 19, 2023
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Jun 19, 2023
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Poor communication. The delivery date is well overdue (at the time of this rating requested by Trusted Shops, the bike hasn't arrived yet, so I can't rate anything else). Upon enquiry, only a standard template email was received, nothing specific. If I had known that the delivery would take so long, I would have bought from the local official store where the price was the same and I would use the bike already a couple of weeks ago.
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review.
Unfortunately, due to holidays and a high volume of orders, we were temporarily a little behind with processing. Since we know that you are waiting with anticipation for your ordered bike, we are of course very sorry for the inconvenience. I have just checked your case myself and could see that your order has now already been transferred to the logistics partner and is already on its way. Thank you very much for your patience, and we wish you much joy with the ordered bike! If there is anything else we can do for you, please do not hesitate to contact us at any time.
Jun 19, 2023
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Jun 18, 2023
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Service / products matched my expectations
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Jun 18, 2023
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Often the packages arrive damaged.
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Answer by bike-discount.de/en
Jun 19, 2023
Dear customer, thank you for your order and your review. We apologize very much for the inconvenience. I could see that we could already compensate you for it. Please feel free to contact us anytime if there is anything else we can do for you. We appreciate your understanding.
I know it's hard to influence, but faster deliveries (especially abroad).
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Jun 18, 2023
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Service is generally good, bit disappointed having had to send clothes back as the size was way too small, have hoped for feedback but as yet nothing
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Jun 18, 2023
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Jun 17, 2023
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Jun 17, 2023
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Jun 17, 2023
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Everything was smooth, just the packing of the parcel could’ve been a bit quicker (5 days to ship).
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Jun 16, 2023
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Bosch e-Bike tools give a headache
I bought a tool for my Bosch e-Bike engine that did not fit although the description said it would. I got it refunded without having to srnd back the wrong tool, but unfortunately I still can't find anyone who knows the right tool. Even my bike manufacturer doesn't know!
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Jun 16, 2023
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Good selection of products. You postage fees are expensive compared to other online-shops
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Jun 15, 2023
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Great prices, slow shipping
Great prices, but the slowest shipping ever. Takes 3 weeks to hand the package to DHL and even then sends only the bike itself. Need to wait even more for all parts
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Answer by bike-discount.de/en
Jun 16, 2023
Dear customer, thank you for your order and your review. We are pleased that you are happy to benefit from our good prices. I have checked your information: You are right: due to the public holidays and a high volume of orders, we were unfortunately temporarily a little behind schedule and our logistics partner also took longer to deliver. We therefore apologise for the inconvenience and kindly ask for your understanding.
If we can still help you in any way, please do not hesitate to contact us at any time.
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