bike-discount.de/enReviews:
16,045 reviews in the last 12 months57,506 total reviews
Excellent
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Most relevant positive review
Oct 29, 2023
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I’m a very pleased with, the prices and all the shops that i made, only the delivery to Portugal is a little bit too slow and should be a free delivery above a certain amount
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Most relevant negative review
May 28, 2024
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Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en
Aug 18, 2024
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Aug 18, 2024
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bike parts
bicycle parts at a suitable price, but postage costs are expensive
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Aug 17, 2024
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Aug 17, 2024
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POor customer support. Arrogant response. Slow delivery Service DHL.
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Answer by bike-discount.de/en
Aug 19, 2024
Thank you so much for your order and for taking the time to leave us your feedback. We're really sorry that we couldn't make you happy with the delivery to your faraway country. I've checked your communication with our customer service in our system, and I just wanted to let you know that we really appreciate hearing from our customers. We're always happy to help in any way we can! Our customer service team has also responded to you in a friendly manner. We're sorry if there was any confusion along the way. Thank you for your understanding!
Aug 17, 2024
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Aug 16, 2024
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Aug 16, 2024
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Aug 16, 2024
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Delivery and goods are great!
Delivery was good. And the ordered goods are great! Thank you for good service and good price!
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Aug 15, 2024
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Answer by bike-discount.de/en
Aug 16, 2024
Dear customer, thank you for your order and for your feedback. Is there anything else we can do for you?
Please feel free to contact us at any time using our contact form.
Aug 15, 2024
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Aug 15, 2024
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Delivery times suck
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Answer by bike-discount.de/en
Aug 15, 2024
Dear customer, thank you very much for your review. We packed your order within one day and handed it over to our logistics partner. It has already been delivered to you. We are sorry that you were not satisfied. Unfortunately, we cannot find any contact from your side in our system. Is there anything else we can do to help you? Please feel free to contact us via our contact form.
Aug 14, 2024
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Products with quality and litle long delivery time
The products are high quality and live up to expectations.
Delivery times are a little long, given that they take place within Europe.
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Aug 14, 2024
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Aug 13, 2024
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Aug 13, 2024
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Aug 13, 2024
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Wrong item sent. 5 days delay in replying. I did receive a refund eventually for items sent back, but replacing a product from the same shipment did not work either. Customer service in English - not a strength.
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Answer by bike-discount.de/en
Aug 14, 2024
Thank you for your order and your review. We are very sorry that you were apparently inconvenienced. Of course, this should not happen. I have checked your details and have seen that our customer service has resolved your issue. If there is still anything unclear, or you have any other concerns - we will be happy to help you again at any time.
Aug 13, 2024
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Aug 13, 2024
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Delivery problem
Lately I have been experiencing a transport/delivery problem. DHL does not send the full delivery address and its counterpart in Romania, Cargus does not deliver the product. I have to go somewhere outside the city, to the logistics point to receive the order. Please resolve this situation. Thank you.
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Aug 13, 2024
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Overal very pleasant and good experience. I would like to have some options as amount of money spent or premium membership for free of charge shipping and possibility to change order before packaging in case of needs.
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Aug 13, 2024
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