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bike-discount.de/en
Reviews:

15,625 reviews in the last 12 months55,165 total reviews  

4.81
Excellent

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Most relevant positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Most relevant negative review

May 28, 2024
 Verified review
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem. First time in 9 years of orders from this webshop. Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
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Reviews for bike-discount.de/en

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Jul 25, 2023
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Jul 25, 2023
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Jul 25, 2023
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Fine chain and cassete. And a fine spoket for Shimano Steps.
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Jul 25, 2023
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Good prices, Nice delivery, many items
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Jul 25, 2023
 Verified review
delivery cost are to big
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Answer by bike-discount.de/en
Jul 27, 2023
Dear customer, thank you very much for your order and for your review. We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free shipping for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our shipping conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. Therefore, we kindly ask for your understanding.
Jul 25, 2023
 Verified review
Lost connection while calling and waiting for someone else. Big company so i had to call a few times to get to the right person. But they are fast with responsing on the contact form.
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Answer by bike-discount.de/en
Jul 27, 2023
Dear customer, thank you for your order and your review. We are sorry that there seems to have been some inconvenience. Is there anything else we can do to help you? Please feel free to contact us again if there is anything else we can do for you.
Jul 25, 2023
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Jul 24, 2023
 Verified review

Very good communication

Quick delivery and excellent communication throughout.
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Jul 24, 2023
 Verified review
Very slow delivery and too expensive shipping
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Answer by bike-discount.de/en
Jul 26, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not completely satisfied. I have checked your details. We processed your order quickly and handed it over to our logistics partner. It took a little longer for the delivery to your distant delivery country, we thank you for your patience. We are pleased that you enjoy taking advantage of our wide selection and excellent prices. In order to continue to guarantee this to all our satisfied customers, we ask for your understanding that we calculate the shipping costs fairly and transparently. Thank you for your understanding.
Jul 24, 2023
 Verified review
Delivery to the carrier takes too long from the date of order. The next business day would be just fine
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Answer by bike-discount.de/en
Jul 26, 2023
Dear customer, thank you for your order and your review. We usually process orders very quickly. Apparently the delivery took a little longer this time, so we apologise very much for the inconvenience. We appreciate your patience and understanding.
Jul 24, 2023
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Jul 24, 2023
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I normally like your site. This time I purchased a bike and delivery time was really long.
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