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Top positive review
bike-discount.de/en customer
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Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Web site charged different price than advertised - due to the "not implemented country of delivery" selection. Later on, they fixed the issue with their Webshop, but also kept 200EUR I was overcharged
Answer by bike-discount.de/en
Nov 21, 2022
Dear customer, thank you for your feedback. We have reviewed your matter. From our point of view, you were only charged the actual invoice amount. If you still notice any irregularities, please contact us at info@bike-discount.de.
bike-discount.de/en customer
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Nov 19, 2022
Verified review
Lots of products available for biking. If they had a store in Italy to shorten the shipping time, that would deserce 5 stars.
bike-discount.de/en customer
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Nov 18, 2022
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Delivery dispatch could be faster. Many competition companys have next day dispatch. Othervise Top!
bike-discount.de/en customer
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Nov 17, 2022
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bike-discount.de/en customer
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Nov 17, 2022
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bike-discount.de/en customer
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Nov 17, 2022
Verified review
bike-discount.de/en customer
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Nov 17, 2022
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bike-discount.de/en customer
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Nov 17, 2022
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Great webshop, slow shipping.
Package arrived a week late. Other than that, everything was perfect.
bike-discount.de/en customer
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Nov 17, 2022
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bike-discount.de/en customer
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Nov 16, 2022
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They didn’t shipped Energie Drink Endurance 700g Item. and no refunds, just nothing.
Answer by bike-discount.de/en
Nov 17, 2022
Dear customer, first there were discrepancies with "your" credit card. Our service then helped you to place an order. Then one item was actually sold out. The amount for this item was immediately credited back to the credit card. Please check again.
bike-discount.de/en customer
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Nov 16, 2022
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I really like the company! The only downside is their returns policy which makes returns fairly expensive. I would really appreciate even a common returns policy that would make returns less expensive.
bike-discount.de/en customer
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Nov 16, 2022
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bike-discount.de/en customer
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Nov 16, 2022
Verified review
Good Price and Delivery but Return
Price and Delivery ist fine. Return a bit painfull(in my case)
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