I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
It was ok. Expected it to be a bit faster.
Nothing to complain.
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Apr 26, 2023
Product was as expected.
DHL was slow
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Apr 26, 2023
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Apr 25, 2023
Good assortment of parts, but quite slow delivery
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Apr 25, 2023
Its been 3 weeks and i didnt recieve my order.
please review your shipping policy - posta moldovei is not the best choice of delivering goods for 30Euros.
There are companies from UK that a sending goods via DHL (even on free delivery for orders above 150Pounds)
As per-general BD - is the best all around site for sportgoods!!!!
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Answer by bike-discount.de/en
Apr 26, 2023
Dear customer, thank you for your order and for your feedback.
We are very pleased that you are satisfied with us.
Regarding the logistics partners, we would like to explain that via normal shipping by DHL, the packages are handed over to the national parcel service of the country of delivery. We are very sorry if this unfortunately does not meet the quality requirements. You describe the shipping by DHL Express, where the goods are delivered by DHL directly to the customer. We will probably be able to offer this shipping method to our customers in the future as well.
If we can still help you in any way, please do not hesitate to contact us at any time. Thank you for your understanding.
Verified review
Apr 25, 2023
Boas, gosto da qualidade do material, qualidade / preço. Não gosto de algum atraso (por vezes) e a dificuldade de devolver ou trocar item com defeito, devia vir a etiqueta de devolução na encomenda caso fosse necessário.
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Apr 25, 2023
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Apr 24, 2023
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Apr 24, 2023
I have ordered a bike from Bikediscount before, and I know the price/quality ratio is good. This time, the shipping process is a huge disappointment. It's been three weeks since the order and still no sign of the bike. I paid (a lot) for a DHL shipping but the tracking code takes me to PDP which has always been a nightmare to work with. The tracking ends somewhere in Denmark. I just hope the bike arrives unharmed.
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Answer by bike-discount.de/en
Apr 25, 2023
Dear customer, thank you for your order and your review. We are pleased that you have been satisfied with us so far and, of course, wish that this continues. I have checked your case. The package via DPD should be delivered to you today. The bike was shipped via DHL freight and is on its way to you. Please feel free to contact us at any time if we can assist you in any way. Thank you for your understanding.
Verified review
Apr 24, 2023
Ordered my bike on this site and it is entering the 4th of week and I still have not received my bicycle yet. It is shipped from Germany to Vienna, Austria although it said on website it will maximum 14 days for shipping.
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Answer by bike-discount.de/en
Apr 25, 2023
Dear customer, thank you for your order and your review.
Of course, we can understand that you are eagerly waiting for the ordered bike. We are really sorry that the delivery seems to take longer than expected. I have checked your case and could see in the tracking that the bike should be delivered to you today. If you still need any help, please do not hesitate to contact us at any time.
Enjoy your new bike!
Verified review
Apr 23, 2023
Products menu
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Apr 23, 2023
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Apr 23, 2023
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Answer by bike-discount.de/en
Apr 24, 2023
Dear customer, thank you for your review and your order!
Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Information is precise and the shop has a very good range of products.
What I don’t understand is the that prices for Dutch are slightly higher than for Germans. We do pay already for higher postage isn’t?
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Apr 23, 2023
The return policy is disappointing.
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Answer by bike-discount.de/en
Apr 24, 2023
Dear customer,
thank you very much for your rating. Our return policy for your country of delivery can be viewed transparently on our website prior to purchase. Please understand our procedure.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.