bike-discount.de/en
Reviews:

14,253 reviews in the last 12 months47,746 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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Oct 1, 2023
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Oct 1, 2023
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Good service
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Oct 1, 2023
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Oct 1, 2023
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Everything went well with the order.

Good communication during the order. They kept the dates provided, no delays. The courier was a bit slow on the DE side and I had contacted bike-discount about it and they escalated with them. The order was properly packed and arrived without any damage to the box or the fork. Very happy with how everything went!
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EV
Edwin V.
Alkmaar
Oct 1, 2023
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Great shop. Easy to deal with and large selection.
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Oct 1, 2023
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Was needing a part fast, got it in time. Thanks!
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Oct 1, 2023
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Quick dispatch but awaiting product from customs nearly one month from date of order.

The service is good leaving the country but unfortunately item is in UK customs and cannot comment on product or what the amendment has been made to comment on service.
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Answer by bike-discount.de/en
Oct 2, 2023
Dear customer, thank you for your order and your review. We are sorry that it seems to take so long to deliver the goods. I have checked your information: unfortunately, it seems that the shipment is still being processed in customs in your country of delivery. We hope that the processing will be completed soon and the order can be delivered to you. For now, we will have to wait until customs clearance is complete. However, if there are any further delays, please feel free to contact us again at any time and we will of course be happy to assist you. Thank you for your understanding and patience.
Oct 1, 2023
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Oct 1, 2023
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Reliable, fast, vast choice .
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Oct 1, 2023
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