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Jan 18, 2024
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My order was returned to bike-discount by DHL without any reasons (delivery in Switzerland). I called Bike-discount and they offered me to either reimburse me or send it again free of charge. I called a few times to have updates and everything I could talk to someone who replied to my questions. They also replied to my emails within 2 days. Overall, it took a little bit of time (quite normal during the end of the year holiday season). My order finally arrived and I'm very happy with it. If you're not in a hurry, you can order on bike-discount.
Order some bike parts/tools in 7.05.2024 and received the order on 14.05.2024 with missing item inside, so I refuse the order and contact the seller(bike-discount.de) until 28.05 they did nothing to refund the money or to resolve the problem.
First time in 9 years of orders from this webshop.
Beware of this, if IT happens to you, never refuse the order because you will lose money and the remaining items from the order.
My package was damaged by PostNord which I didn’t noticed when signing for handover. Turned out the package was missing a few items. PostNord customer service does not exist. But, Bike-Discount was kind to replace to the missing items at no cost :-)
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May 13, 2024
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Everithing was ok.
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May 13, 2024
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Fast delivery, large sortiment, fair prices
Got new wheels within a week. They came earlier then my disc brakes, I ordered from my local shop...
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May 13, 2024
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Wide range of products, low prices and fast delivery
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May 13, 2024
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Very good product for nice price and fast delivery
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May 13, 2024
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May 13, 2024
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Bike Discount is the reference for bike related articles.
Huge article selection at the best price you can get in EU.
Also, customer service is premium level, very responsive and helpful.
Only thing I would love to see improvements is the delivery delays.
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May 13, 2024
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Ordered products as described; Excellent !
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May 13, 2024
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Good catalogue. Good prices. Transparency of the process. Speed of delivery.
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May 13, 2024
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May 13, 2024
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I bought a wrong item. Easy return, and all the Money back very fast. I Will make a new order very soon
Very well-maded domestic bike brand Radon. I ordered Rafon Skeen Trail 7.0, it has very good specification for affordable price. It just needed a few adjustments and was ready to ride. I don't regret a penny spent on this bike :) Also good contact with the store via email.