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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Prices were cheap and delivery faster than expected
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May 8, 2023
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May 8, 2023
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Nothing but excellent customer service, delivery on time and no problems. My most recent order had an incorrect item but the team refunded the charge to my account without any delay - top class service!!
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May 8, 2023
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May 8, 2023
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May 8, 2023
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May 8, 2023
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Good prices
Fast shipping
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May 8, 2023
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Good service , product and customer service
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May 8, 2023
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Reliable shop ,everything goes as supposed.
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May 8, 2023
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May 8, 2023
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we can't find any request regarding this from your side in our system. Can we help you? Please feel free to contact us via our contact form.
May 8, 2023
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May 8, 2023
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May 8, 2023
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A bit slow to send the goods out
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review.
We are glad that you are satisfied with the items you ordered.
I have checked your information: You placed your order in the evening after our business hours. We have already handed it over to our shipping service provider on the second working day after that. We are sorry if the delivery took longer. We thank you for your patience and understanding.
May 8, 2023
Verified review
Good prices, easy to find and filter necessary items. Fast delivery to Latvia
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