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Review summary
Customers consistently praise the high quality, purity, and effectiveness of the products, as well as the trustworthy ingredients and visible health benefits. Fast, reliable, and well-packaged delivery is frequently highlighted, ensuring a smooth ordering experience. Many appreciate the friendly, professional, and helpful customer service, along with the wide variety and scientific formulation of products. The loyalty program, points system, and occasional discounts are valued, and transparency in ingredients, sourcing, and third-party testing is highly regarded. Some customers report inconsistent responses from customer service or issues with specific support requests. Packaging receives mixed feedback, with complaints about oversized bottles, difficulty opening lids, and environmental concerns. Affordability is a recurring issue, with calls for more frequent discounts and better value for families or long-term use. While the large product selection is appreciated, a few customers find it overwhelming or confusing, and some desire even more clarity about product origins and regulations.
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How Trusted Shops prevents fake reviewsReviewsBIOGENA Great Britain
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Top Brand
Top brand that delivers what it promises! Moreover, it is produced in Austria and my ordered micronutrients are free from magnesium stearate, fillers, and excipients, etc...
I am impressed with Biogena and the quality of the products. For me, micronutrients are an important part of my health maintenance, and I have had very good experiences with Biogena products.
I bought the book 'Micronutrients' a long time ago. Amazing! For me, it's truly a unique and valuable reference book.
I also regularly browse the Biogena website. I find the many interesting articles about health, nutrition, and micronutrients very informative and enriching. There is always something new to discover and learn.
The offered training sessions also interest me greatly. When I have the opportunity, I definitely want to attend one or two to further deepen my knowledge.
It's great that there is a brand that not only offers high-quality products but also shares so much knowledge about our health.
Many thanks to the entire Biogena team! ❤️
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My experiences with Biogena are very positive!
My experiences with Biogena are entirely positive. The products impress with their high-quality and careful appearance. The customer service is also excellent: friendly, professional, and reliable. Questions are answered competently, and you feel well looked after at all times.
Overall, the complete package of product quality and customer service is right for me. I am very satisfied and gladly recommend Biogena.
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VITATMIN D3 + K2 best formula
Over the past 6 uears I have tried numerous Vitamin D3 formulas to raise my level and nothing helped, I got to the point where I made myself believe I have an asimilation problem and my body cannot simply absorb it. Until my endocrinologyst suggested I tried the formula that Biogena offers. Within one month of daily dosing, I raised my levels up to 70!!! I could not believe my eyes. So here I am, now, trying the Mirachol formula to try to reduce my LDL levels. I am convinced it actually does its job!
Reply from BIOGENA Romania
Thank you so much for sharing your experience in such detail. We’re delighted to hear that our Vitamin D3 + K2 formula worked so well for you after you had struggled for such a long time to improve your vitamin D levels. It’s especially valuable that your progress was monitored with your endocrinologist.
We also appreciate your trust in trying MiraChol® next.
Best regards,
Angelika from the BIOGENA Team
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For my migraine prophylaxis I am on...
For my migraine prophylaxis I became aware of Biogena’s products, as I have been suffering from migraines with aura about five days a month. The pain clinic in Kiel, which looks after migraine patients, recommends magnesium, vitamin B2 and coenzyme 10 for prophylaxis. For 6 weeks I have been taking M-Formula and Siebensalz Magnesium in the evening and so far I have not had any more migraines. I still can’t believe it and I really hope to at least reduce the migraine attacks.\nI would like to have the option of direct communication with Biogena to clarify any questions.\nAt the moment I am very happy to have found a product that contains the supplements in one product.
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I am allergic and tolerate the product very well.
Unfortunately, I have only been using the product for a short time and therefore cannot say anything about its effect yet. But I am hopeful that my hair loss will be reduced. (Positive reviews from other customers)
For me, it is very positive to have found a product that I can tolerate as an allergic person.
Thank you very much!!!
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I think it's about time to review what is now the third order here...........I ordered the item for my mother-in-law, the feedback has always been very positive............I would order here for myself anytime, as:
Excellent product, very fast shipping, still affordable prices, and very good communication with the seller.
In any case, highly recommendable for me and my mother-in-law..............
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My choice for years 💙
I like what Biogena makes, and have been using so many products for years now. I found my favs but also keep imvesting in some new products that I find useful. The webshop itself is amazing, very user friendly, easy to search through, with all the information you could need and there is also an app with live chat and a person can help you even more if you would like to know better! Also, shipping is super fast and reliable. That makes me relaxed about orderimg because I know it will be with me extremly quickly. Also there are occasional discounts and special offers, that always comes nice! Packaging is beautiful. My favourite products include those which enhance beauty of skin and hair, for digestion (probiotics of many sorts), minerals and vitamins. I highly appreciate and recommend it!
Reply from BIOGENA Hrvatska
Dear customer,
Thank you so much for your wonderful review and for being part of the BIOGENA community for so many years! 💙
We’re delighted to hear that you enjoy our products, webshop, service, and fast delivery. Your trust and recommendation mean a lot to us, and we look forward to continuing to support you on your health journey.
Best regards,
Ida from BIOGENA Team
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Products are largely without (chemical) additives - high purity, which is very important for my health.
In terms of price, they are in the absolute high-price segment - you always have to wait for discount promotions and then stock up very abundantly. That's initially very expensive!
More frequent discount promotions or generally lower prices would be helpful.
Everything is handled (in Germany) via shipping, which works, but...
Your competition is now also largely distributing through pharmacies, which would be more consumer-friendly.
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Friendly Company!
I particularly value being able to rely on receiving first-class products in terms of purity, research, perfectly tuned blends, environmental awareness, and fast delivery. What I also like about Biogena is that the company has been recognized multiple times as a top workplace... so it also measures up on the human level, which is also important to me! I'm happy to pay higher prices!
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Reply from BIOGENA Schweiz
Thank you very much for this appreciative and detailed feedback. We are very pleased that you particularly appreciate the purity of our products, scientifically based formulations, well-adjusted combinations, our environmental awareness, and quick delivery at BIOGENA.\n\nIt is also particularly nice that for you not only the product quality matters, but also the human side of our company. That you perceive our accolades as an employer and therefore place further trust in BIOGENA means a lot to us.\n\nThank you for your loyalty and your appreciation of our quality standards.\n\nBest regards, \nAngelika from the BIOGENA Team
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Very friendly and good customer service!
The transport with DHL does not work well: the package was damaged and two out of three cans were missing. The lady from BIOGENA customer service immediately ordered a free replacement. I was very relieved by that.
For you to know: the replacement also arrived in a damaged package (repackaged by DHL like the first time), but the content was intact and complete.
Either you should change the supplier or choose stronger cardboard for shipping. However, I have also had other bad experiences with DHL.
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Everything to full satisfaction 😊
Service when answering questions as well.
Since I have trouble swallowing capsules, I am very happy to get many products in powder form from Biogena.
I have been taking collagen powder since mid-May and now people comment on my radiant skin with fewer wrinkles on my face. That, of course, makes me very happy.
Many thanks to Biogena
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excellent
The products from Biogena, especially the Diamonds vitamins, have massively improved my quality of life. Since I started taking these products, I can concentrate much better than before, my skin looks significantly better, and even my vision has improved.
I am just grateful that the company Biogena exists! I also find the price-performance ratio to be excellent.
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Reply from BIOGENA Schweiz
Thank you very much for your detailed and valued feedback. We are very pleased that you are having such positive experiences with our products and especially with the Diamonds® and noticing changes in concentration and skin appearance. That you also rate our price-performance ratio so positively means a lot to us.
Best regards,
Angelika from the BIOGENA team
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Innovative and Cutting-edge
Innovative and cutting-edge. As I am also often abroad and interested in using orthomolecular substances, I was particularly interested in Magnesium L-Threonate and my advisor already introduced me to the preparation.\nAnother enrichment for my patients and also in my family.\nI have been very satisfied with the efficacy and development for more than 20 years.
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I am completely satisfied with Biogena and honestly would not know what could be improved. The products are high quality, the shop is clear, and the orders are sent quickly and packaged with great care. Even with a return, if something is not tolerated, everything is straightforward. Communication is also very good and questions are reliably answered. For me, the overall package is just right – therefore clearly 5 stars! ⭐⭐⭐⭐⭐
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Well-composed vitamin juice. I use it for my daughter. The taste is good, slightly sour, not sweet. It contains the important vitamins, plus zinc, iodine, selenium, and a low dose of magnesium. We also add iron and Omega 3, as these are not included in the juice, but it makes sense. In the evening, we give additional magnesium, as it's very low dosed in the juice. I can't yet comment on the actual effectiveness, as we haven't been using it long enough. For my daughter, in my opinion, it is currently the best alternative, as she can't swallow capsules and is very sensitive to consistency and taste, hence refusing many things. She takes this juice without any problems. The only disadvantage: with 10ml a day, the bottle lasts 25 days, which is 1.28 euros per day and nose or 38 euros per month. For the whole family, it would be too expensive for me. But for my daughter, exactly this composition and the liquid form are important, so the price is still justifiable for me.
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What I Especially Liked
What did I especially like? Hard to say, as everything is right with you: The presentation of the products, the products themselves, the navigation on the website, the ordering and payment process with various options, the shipping: always neatly and securely packaged as well as clearly documented via email and in the package with the delivery note. I spend a lot of money with you. Sure, it's about health. And it's easy for me because you've thought of everything and implemented it that way. That is very rare. If I had learned something sensible, I would love to work for you.
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Reply from BIOGENA Deutschland
Wow, thank you so much for this detailed and appreciative feedback! It means a lot to us that you view not only our products but the entire experience at BIOGENA so positively—from the online shop, ordering, and payment to packaging and delivery. We greatly appreciate your trust and loyalty. And who knows—maybe our paths will cross professionally someday.
Best regards,
Angelika from the BIOGENA Team
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Extremely high-quality products, highly recommended
Long-time satisfied customer. All orders have always been processed quickly and delivered within a short time. The ordering process is simple, the website is well designed and offers plenty of information about the application and the ingredients of each product. The products themselves are extremely high-quality and I have trusted Biogena quality for years. Highly recommended!
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Reply from BIOGENA Österreich
What a beautiful and detailed feedback – thank you very much! We are particularly pleased that you have trusted us for many years and appreciate both our product quality and the ordering process, the fast delivery, and the information on our website. Such long-term satisfaction means a lot to us. Thank you for your loyalty and your recommendation!\n\nBest regards, \nAngelika from the BIOGENA team
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For Me the Number 1
I have been a customer for many years now, the products are excellent, the deliveries fast, nothing to complain about, a mishap with the last order where a product was missing, I reported it and it was sent to me immediately without any hesitation. Recently there are also more frequent promotional campaigns with reserved discounts at certain times. Win-Win
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Reply from BIOGENA Italia
Thank you so much for your very positive review and for the trust you have shown us for so many years. We are really happy that you appreciate the quality of our products, the speed of deliveries and also our customer service.
We are particularly pleased to know that the small problem with the last order was resolved quickly and without complications. Thank you also for your feedback on our promotions: it's nice to know that they are appreciated and that they represent an additional value for you.
Best regards,
Angelika from the BIOGENA team
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I trust the assessment of my doctors, who consider Biogena products to be of high quality (for which I personally lack the expertise).
As a recipient of a small pension, I would be very happy if customers, with the duration of their loyalty, automatically received a progressive slight reduction on the purchased products.
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That I received a quick response via email
I have been to your store in Berlin and Munich and was always well advised.
I can best absorb your vitamin B12 drops, I have issues with the trigeminal nerve and the oral mucosa, and with your B12 drops, although I overdose them, I have significantly fewer complaints.
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4.78
Excellent193 reviews
since Dec 12, 2023
Contact
- +43662231111
- biogena.com/en-gb
- info@biogena.com
- Salzburg, AUT
About
BIOGENA is an Austrian family-owned company headquartered in Salzburg, Vienna and Freilassing. We develop, manufacture and market premium dietary supplements according to the pure substances principle...
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