Review summary
Customers frequently praise the high quality and effectiveness of the products offered. Many highlight the efficiency and speed of the ordering and delivery process. Additionally, customers regularly note the professionalism, helpfulness, and friendliness of staff members. Some customers express dissatisfaction with delivery partners and delays in receiving orders. While opinions on customer service are generally positive, a few customers express frustration with communication and issue resolution.
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How Trusted Shops prevents fake reviewsReviewsBIOGENA Great Britain
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Vitamin D deficiency successfully compensated
Review:
I have already tried several products from Biogena and have always been very convinced of their quality. I have also had very good experiences with the Vitamin D capsules. I was diagnosed with a Vitamin D deficiency, so I took the capsules regularly for several months. After another check of my blood values, the deficiency was compensated. I tolerated the product very well and am very satisfied with the quality and effect. Therefore, I can recommend the Vitamin D capsules with peace of mind.
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Absolute Recommendation – Top Quality from Austria!
I am absolutely thrilled with Biogena and want to share my thoroughly positive experiences:\n\nOutstanding Quality: The products excel in every way. You can immediately tell that genuine premium quality from Austria is offered here.\n\nFair Price-Performance Ratio: For your own health, you should be willing to invest a bit more – and here every cent is really worth it! Many packages are also extremely economical and easily last for 2 to 3 months.\n\nBiogena One – My Absolute Highlight: The drink tastes simply delightful and is super refreshing – whether ice-cold in summer or classically without ice. It makes me feel incredibly good: Since I've been drinking it, I even need one less coffee in the morning to start the day with energy!\n \nGreat Customer Service: Huge praise to the team! Emails and inquiries are answered extremely quickly, friendly, and directly.\n\nConclusion: High-quality products, great service, and noticeable effects. It hardly gets better – 100% recommendation!
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I like your concept!!! I know I'm doing something good for my body: Austrian quality and a great boss with a team...
What I miss, or rather, what I would wish for, and I think many feel similarly:
For example, an app where I can enter the following:
I would like to boost my immune system... the following products are helpful... if you take this product, you don't need... on this day - recommendations on when (morning/midday, evening, before/with meals, never with this product, etc., you need fat to take it ...) what, how long... breaks...
Or: I would like to simply enter which products I would like to take/combine - and get a brilliant plan with various tips...
I know all this is in the product descriptions of the respective products, but it is tedious to combine everything correctly... I often look things up and spend a lot of time on it.
Thank you for existing!!
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Reply from BIOGENA Great Britain
Thank you very much for your feedback! It's nice to hear that you feel well taken care of with us and that our products are good for your body. We understand your desire for an app that gives recommendations on product combinations and dosages – we are very happy to include this idea in our considerations for future services.
Additionally, you can always contact our Certified Good Health Coaches – they will help you individually with questions about dosage, combination, and intake.
Kind regards,
Angelika from the BIOGENA team
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I have been using your products for several years and find them excellent. The shipping is also quite fast. I am always on the lookout for offers because I understand that the high quality of the products means they are not accessible to everyone in the long term. For some supplements, I do cycles, while others should be taken constantly, and over time, the economic aspect weighs in. A solution should be found so that everyone can benefit from such excellent products.
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A lot helps a lot 🥳
For many months, Biogena's products have been part of my daily morning routine, and to be honest, I don't want to do without them anymore.
At 55, I feel fitter than ever. I have more energy, recover better, and overall, just feel more comfortable. Of course, exercise, nutrition, and sleep also play an important role. But I am convinced that the right supplements make a valuable contribution.
For me, this routine has proven effective and has become an integral part of my daily life. Therefore, I can only recommend everyone to look into micronutrients and find out what suits their own body and personal needs.
In any case, I am very glad I took this path.
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Reply from BIOGENA Great Britain
Thank you very much for your appreciative words! It's nice to read that you have found your personal routine and feel well supported with exercise, nutrition, sleep, and suitable micronutrients. Precisely this holistic approach is important to us. Thank you for sharing your experience with us!
Best regards,
Angelika from the BIOGENA Team
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I love the wide variety of supplements...
I love the wide variety of dietary supplements offered by BIOGENA. I have been using their products for more than four years, first when I lived in Dubai, and now in France. They have truly changed my life, and I have full confidence in their laboratories. Their quality, purity, and consistency give me total trust.
Keep it up! I sincerely hope to see a BIOGENA wellness center in France one day, similar to the one in Vienna. It would be a wonderful initiative for anyone seeking a scientific, preventive, and holistic approach to health. 🤍
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Reply from BIOGENA Great Britain
Hello and thank you very much for your loyalty and this valuable feedback. We are delighted to hear that BIOGENA has been accompanying you for several years, from Dubai to France, and that you trust our formulations.
Your recognition of the quality and demands of our laboratories particularly touches us. We look forward to continuing to support you.
Elodie from BIOGENA
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Good product - poor packaging
I am very satisfied with the product itself and really enjoy using it – the quality is as always with Biogena. However, I am annoyed every time by the new packaging (refill bag). The new bag no longer fits as well in the product bottle as the old one. You have to awkwardly fold it to get the powder in safely. At the latest when pulling out the bag, something spills, and you mess everything up. In my opinion, this new design is not thought out at all. Please revise it again! For the product itself, there are 5 stars, but due to the cumbersome handling of the packaging, I deduct stars.
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Reply from BIOGENA Great Britain
Thank you for your honest feedback and the kind words about our product! It's a shame that the new packaging didn't convince you. We are pleased that you like the product itself so much!
Best regards,
Alina from the BIOGENA team
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With SIRT-Formula, my issues...
With SIRT-Formula, my lymphatic issues surprisingly completely vanished. I had already tried many things before and hadn't taken SIRT-Formula specifically for the lymph. I am completely amazed by this effect, which appeared after just 3 days of taking it and continues weeks later. I no longer have water in my legs, even though it's so hot right now. Crazy!!!
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As always I write the same since...
As always I write the same for years but nothing is changed: when a customer orders the maximum number of tablets, they expect to find a FULL bottle when opening it, not a half-empty bottle. The same applies to the packaging - twice as large and therefore twice as expensive as it should be. Why not simply fill a smaller bottle 100% full? It's also about the environment and resources. Please take heed!
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Completely Satisfied
Super fast delivery, always reliable.
I've been ordering sporadically for years and the quality seems consistently good and reliable to me. The principle of pure substance is an important quality indicator and purchase argument for me, as many nutritional supplements, both from drugstores, but even from pharmacies, contain additives that are not necessarily needed. Transparency about all used substances, also capsule shells or oils as carrier substances, etc., is decisive for me. If one wanted to improve something, at this point I would go further and wish for more information about, for example, raw materials, origin, testing for pollutants, etc..
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My packages are always delivered incorrectly/redirected because there is no readable code/QR code on the packaging (at least that was the information at the relevant post office). Perhaps a solution could be considered in this regard. At least the packages are no longer being sent back to the sender like at the beginning (though I don’t know why, maybe the postal partner 'learned something').
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I like the quality of the products and I appreciate the principle of pure substance. I buy products on the recommendation of my nutritionist Anca Ignat and slowly, slowly I became a loyal customer for many situations. I appreciate the discounts and considering the volume of orders I consider these discounts to be a great help
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I trust Biogena products very much, that's why I order them!🫶
What I don't like: I try to drink as little alcohol as possible. I ordered melatonin from you and see that it is dissolved in 96% alcohol. Definitely, 5 drops daily cannot be healthy for the oral mucosa.
As a dentist, I sadly reject that.
Best regards
Cristina Simon
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I have been using Biogena for quite some time, and I also recommend the products to my clients. For me, quality is extremely important, especially in the area of health, skin, and well-being, and that is precisely what convinces me about Biogena. The compositions are of high quality, well-tolerated, and scientifically based. I find it particularly nice to have observed positive changes both in myself and in my clients. That’s why Biogena is a brand I support wholeheartedly.\n\nMy personal rating: 1
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Reply from BIOGENA Great Britain
Thank you for your great feedback! We are very pleased to hear that you not only use BIOGENA but also recommend it to your clients. The fact that you value the quality, tolerability, and scientific foundation of our products so highly and can observe positive changes in yourself and your clients motivates us immensely.\n\nBest regards, Angelika from the BIOGENA team
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Transparency
This might seem a bit unfair to them (since this message concerns the entire industry), but I find the field of nutritional supplements to be opaque. As a consumer, I feel I have no way to verify whether a product is worthwhile or not. For instance, I like to buy from Watson Nutrition, where they value their products being "tested hundreds of times", but they cost a fraction of Biogena products.
I am now undergoing a doctor-supervised immunotherapy recommended by Biogena. When I ask if I can do it at a fraction of the cost through Watson, they say: "It's so cheap, something must be wrong." Fearing not to get the right quality, I buy from Biogena, where I have a good feeling but no real idea if it's necessary.
In summary, I am very satisfied with their products, but overall I believe the field of nutritional supplements should be legally - of course reasonably, if possible - regulated, because as a consumer you simply don't know and have to believe everything.
I hope this is understood as constructive criticism. I do not intend to attack anyone but to raise a consumer's concern.
Best regards,
Michael
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Reply from BIOGENA Great Britain
Dear Michael, thank you very much for your detailed and open feedback! We greatly appreciate that you share your thoughts with us so honestly. Transparency and trust are particularly important to us, and it makes us happy that you are satisfied with our products.
Best regards,
Alina from the BIOGENA team
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I have already tried several products from Biogena, including those recommended by a naturopath! I like the philosophy behind Biogena because it is holistic and effective. With the products I've used so far, I've had a very good feeling, and studies also confirm this: the products are better than the medications prescribed by the doctor!
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Reply from BIOGENA Great Britain
Thank you for your detailed feedback and your long-standing trust in our products. We are very pleased that you have had such good experiences!\n\nBest regards,\nAlina from the BIOGENA team \n
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Great Collagen Powder+ with amazing taste
I have been a customer of Biogena for a long time and have been using the Collagen Powder+ for a few months now. I am really very satisfied, especially the taste surprised me positively. It dissolves super quickly and tastes really pleasant, which is not always the case with collagen products 😊 Additionally, I have the feeling that my skin looks more radiant and hydrated. For me, it's a product I don't want to miss anymore!
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Reply from BIOGENA Great Britain
Thank you for your detailed and lovely review! It's great to hear that the Collagen Powder+ pleasantly surprised you with its taste and that you are so satisfied with its use and the results. It's especially nice to know that you feel your skin looks more radiant and hydrated.
Best wishes, Angelika from the BIOGENA team
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Recenzie pentru Biogena
Profesionalismul este cuvântul care descrie cel mai bine experiența cu Biogena. Atât logistica, cât și calitatea serviciilor și produselor sunt la un nivel foarte bun, oferind încredere și satisfacție clienților. Organizarea eficientă și atenția la detalii se reflectă în modul în care Biogena își desfășoară activitatea, ceea ce face colaborarea plăcută și fără griji.
Recomand cu încredere Biogena pentru oricine caută servicii și produse livrate cu profesionalism și calitate.
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Competent Partner
I have been a Biogena customer for years and have tried many products, or many are a daily part of the supplementation for both us parents and the kids.
I especially appreciate the competent advice over the phone or directly in the shops. The fact that Biogena is an Austrian company encourages me even more to continue buying high-quality products there.
Now, I only hope for a shop directly in Innsbruck, then it would be perfect ;)
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I had to return an item I ordered by mistake and the experience was very good. Biogena is pretty good at communication quick with the response.
And as far as ordering I’ve got no complaints they sort out ordered goods and post them within a few days. The quality is very good. Hence we continue using them.