Gentile Cliente,
We are sorry to read about your disappointment with your delivery.
In relation to the timing, your order has been placed and shipped in correspondence with some Bank Holidays in Italy and with Christmas time; as per our prompt communication, this could lead to some little overall delay in transportation that goes beyond our control for obvious reasons.
We have always given you such information in advance and we believe that we gave you any available updates on the status of your delivery with frequency, putting you also in direct contact with the local correspondent of the courier for planning the delivery according also to your needs; this is demonstrated also by several loops of email.