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updated on: 8/8/2022
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Reviews for Casa39.com
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the most relevant positive review
1 year ago
I ordered several tiles since I’m renovating my house and it has been a pleasure to have found a really good website with good quality tiles at a good price! We had some problems for delivery with the first batch of tiles but once I contacted them they solved the issue directly and the tiles were delivered. I also ordered tiles for my toilet and kitchen after and everything went smoothly.
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the most relevant critical review
6 months ago
Due articoli ordinati nello stesso momento (ordine per la Francia).
Inizialmente i due articoli dovevano essere spediti insieme tramite DHL, mentre poi ci è stato comunicato che venivano spediti separatamente tramite Kuehne Nagel.
Dopo due settimane ci consegnano il primo, ma al posto delle mattonelle ci ritroviamo un blocco di cemento per il camino. Dopo svariate telefonate a fornitore e spedizioniere, riusciamo a capire che c'era stato uno scambio di merci. Dopo una paio di giorni ci consegnano l'articolo richiesto. Del secondo invece nessuna notizia.
In seguito a diversi giorni di chiamate e mail riusciamo a localizzare il secondo articolo. Finalmente ci viene consegnato con più di 2 settimane di ritardo, con conseguente impatto sui lavori.
I prodotti sono in buono stato, il prezzo è corretto ma la spedizione è da rivedere.
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Verified review
5 days ago
They were very efficient in their service while the tiles arrived in perfect condition. The only small disappointment I had was the fact I purchased samples of one type of tile roughness and when I came to make the order they said it's not in stock and ended up buying slightly rougher tiles. I expected that stock should be checked prior to sending a quotation considering I have already purchased samples. But apart from that, I would recommend the company.
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13 days ago
Super relation avec Monica, très professionnelle et toujours présente à chaque échange de mails.
Un tout grand merci pour tout, c'était exceptionnel de pouvoir récupérer ma marchandise à la date demandée, ici en France.
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Verified review
1 month ago
Great support from Silvia Marrocco!
Response time to my emails were really great and super helpful!
Will definitely reach out to Silvia when I need again tiles and will refer them to my friends too
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5 days ago
Quick and efficient answers from the CASA39 team.
Delivery on time.
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25 days ago
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1 month ago
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2 months ago
Tarifs attractifs, grand choix, communication par mail de qualité, 24 à 48h de temps de réponse, livraison sans faille
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1 month ago
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3 months ago
Équipe toujours prête à vous aider, prix imbattables, livraisons à des prix imbattables pour la France. Les meilleurs carrelages du monde, aux meilleurs prix, avec des vendeurs qui font leur job comme il faut. Bravo à eux.
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3 months ago
Great communication with Silvia. Honest prices. Proper delivery. Will buy again definitely.
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3 months ago
Good communication and quick handling of order. Tiles A+.
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4 months ago
good sales and execution teams.
continue!
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4 months ago
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4 months ago
Order arrived damaged, seller is refusing to replace broken products.
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Answer by Casa39.com
3 months ago
Dear client,
we would have been more then happy to offer the free replacements of the tiles, however the delivery guidelines where not followed (as per our communication sent by email once the shipment took place) and for this reason the insurance on the shipment/delivery could not be activated. On each communication retrieved by you, followed a reply after 24 hours (1 day) at the latest.
In addition we offered the replacements for a very low pricing compared to what normally we sell these.
We always remain at your full disposal should you require ny further assistance and requirements.
The customer satisfaction is always our main goal and objective
Verified review
1 year ago
I ordered several tiles since I’m renovating my house and it has been a pleasure to have found a really good website with good quality tiles at a good price! We had some problems for delivery with the first batch of tiles but once I contacted them they solved the issue directly and the tiles were delivered. I also ordered tiles for my toilet and kitchen after and everything went smoothly.
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9 months ago
det blir nog bra när det är klart:)
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1 year ago
MEME SI LE DELAI A ETE UN PEU LONG, PROBABLEMENT A CAUSE DES CONGES, TOUT S'EST BIEN PASSE ET LE SERVICE CLIENT A SU ETRE REACTIF AU BON MOMENT.
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Verified review
6 months ago
J'ai commandé 50m2 de carrelage, avec livraison en France.
La commande est arrivée comme prévu, dans les temps. Tous les paquets étaient intactes. Aucun problème. Prix imbattable. Cela n'aurait pas pu mieux se dérouler.
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6 months ago
If I could give more stars, I would. Absolutely great communication. The products came as planned. The service is just excellent. I am absolutely happy with my Marca Corona tiles.
Grazie mille! Until next time!
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6 months ago
By mistake, I performed double payment and there was no problem with clarification and refund. I highly recommend this company due to very professional approach and service.
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