8wines.comReviews:
653 reviews in the last 12 months2,663 total reviews
Excellent
TrustmarkValid
Top positive review
Oct 1, 2023
Verified review
This was my first dealing with your firm and it was very successful. The selection of Australian wines available was good and much appreciated as I was buying for a family member who misses his Australian reds while living in Germany. I was kept informed about the progress of the order and it arrived very promptly and was much enjoyed.
Read more
Top negative review
Dec 19, 2022
Verified review
One bottle was missing entirely and one bottle had a damaged label on it. I emailed them the very same day to claim the missing bottle. No response for days. I repeatedly tried calling their customer service but no one picked up. When they finally replied, they said that they do not normally ship a single bottle and instead they offered me credit towards my next purchase. Which however meant that to get the bottle I wanted (and which I ordered and paid for), I would have to pay shipping. Naturally, this was unacceptable for me. After a lot of time and energy spent trying to convince them to send me the missing bottle, I finally received it (more than one week later).
Read more
Reviews for 8wines.com
Sep 21, 2023
Verified review
Huge delivery problem
8wines was fine but the ups delivery was catastrphic. They simply left the wine at a relay point that had no parking and was difficult to access. By contrast, a similar wine order from Burgundy was delivered to my door.
Report review
Dec 19, 2022
Verified review
Great wines but poor customer service
One bottle was missing entirely and one bottle had a damaged label on it. I emailed them the very same day to claim the missing bottle. No response for days. I repeatedly tried calling their customer service but no one picked up. When they finally replied, they said that they do not normally ship a single bottle and instead they offered me credit towards my next purchase. Which however meant that to get the bottle I wanted (and which I ordered and paid for), I would have to pay shipping. Naturally, this was unacceptable for me. After a lot of time and energy spent trying to convince them to send me the missing bottle, I finally received it (more than one week later).
Report review
Answer by 8wines.com
Feb 4, 2023
Dear Customer, we are genuinely sorry for the misunderstanding that took place. We investigated your case further and admit that a human error occurred, resulting in a delay in the immediate feedback, which is our standard. We suggested a refund/coupon code as the first option for you, but you opted for delivery of the missing bottle that was shipped immediately. We hope you enjoy the wines!
Jan 1, 2023
Verified review
Too many bottles were corky, not good. I couldn’t write anything until tested. Unfortunately the expensive ones. If you want details I can write, but I don’t buy from you anymore.
Report review
Answer by 8wines.com
Jan 24, 2023
Dear Customer, we are sorry to hear that. Unfortunately, there is nothing we can do several months after the wine has left our hands, like in your case. We store and ship our wines according to the highest industry standards. No one else reported any problems with the wines from your order. Cheers
Dec 31, 2022
Verified review
Haven’t received my order yet. The delivery date keeps being pushed back. 4x now ..
Report review
Answer by 8wines.com
Feb 3, 2023
Dear Customer, the order was delivered on the 6th of January. We apologise for the fact that due to unplanned delays at the UK customs office related to the busy Christmas period, it took a bit longer than anticipated. We hope you enjoy the wines!
Jan 9, 2023
Verified review
delivery
Got wrong bottles of wine delivered, but it is sorted now.
Report review
Mar 16, 2023
Verified review
The delivery was 5 days too late
Report review
Answer by 8wines.com
May 3, 2023
Dear Customer,
we checked the tracking log and found the delivery was not late. The delivery time was longer because of the remote location. Unfortunately, no daily deliveries are scheduled for this specific location, so it took a little longer for the wine to get to you. Because UPS standard shipping has no guaranteed delivery date, we can't find fault on our or even UPS's side.
We hope you are enjoying the wine and will reconsider ordering from us again - this time, please account for the delivery time to your specific location.
Jan 18, 2023
Verified review
Report review
Dec 30, 2022
Verified review
Report review