8wines.com
Reviews:

6,504 total reviews   

4.90

Excellent

6,504 reviews since Jan 4, 2016

5
91 %
4
8 %
3
< 1 %
2
< 1 %
1
< 1 %
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Review summary

Customers consistently appreciate the fast and timely delivery, vast and diverse wine selection—including rare and international options—secure and protective packaging, and the professional, responsive customer service. Many also find the ordering process and website user-friendly, and prices are generally considered competitive or fair, especially when discounts apply. However, some customers experience delays or unreliable courier service, particularly with UPS and other couriers, leading to dissatisfaction with delivery attempts and communication. There are occasional reports of high baseline prices and shipping costs unless discounts are available, and a few customers note issues with packaging sturdiness or damaged goods. Additionally, some express frustration with the resolution process for claims involving damaged or faulty products, and a few suggest improvements for device compatibility and website clarity.

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Reviews8wines.com

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Community member 
1 Reviews
 Verified

olivový olej s expres doručením

Zakoupil jsem několik lahví olivového oleje jako dárek. Všechny přišly v krásném balení, což bylo příjemné překvapení, protože to z popisu nebylo zřejmé. A expres lhůta doručení byla dodržena. I purchased several bottles of olive oil as a gift. They all arrived in beautiful packaging—a pleasant surprise, as this hadn't been clear from the description. The express delivery timeframe was also met.
Community member 
1 Reviews
 Verified
Very fast delivery. Faster than I have expected. Broad selection of wines. Ordering and everything around the process was smooth. The only remark I will make is, that I am missing selection of boxes or packages that I can put bottles into as present. I had to look for other eshop offers to cover this need. So area for improvement.
Community member 
1 Reviews
 Verified

Superb geographic selection

They have a great wide geographic selection. I’ve recently bought and really enjoyed a couple of bottles of Bedoba from Georgia. Since then they offered a case of 6 different Saperavi wines which I ordered and received very quickly and now look forward to enjoying. I can’t fault this company
Community member 
1 Reviews
 Verified
Great quality and variety of products, well presented products and good webpage with filters. Great for me who want to taste a lot of different wines that you can buy just one and build your own tasting blend. Delivery went well all the way to Sweden :-)
Community member 
7 Reviews
 Verified

a honest review of 8Wines: great selection, poor support

As someone who has been ordering wine online regularly (22 orders and dozens of bottles since 2022), I have long appreciated 8Wines for offering access to interesting international labels and boutique styles that aren’t always readily available locally. However, a platform's true character isn't revealed when everything goes right; it's tested when a high-value bottle arrives compromised, and that is where 8Wines falls remarkably short. Over the last few years, I’ve spent well over €3,500 with 8Wines. When you spend consistently on a platform, you expect a baseline of mutual trust, especially when purchasing premium bottles where structural integrity is everything. Unfortunately, encountering damaged or flawed bottles on two separate occasions has brought to light a rigid, customer-unfriendly claims policy. A bottle of Susana Balbo Signature Malbec arrived completely cooked and oxidized. Despite detailing the structural defects, the customer service team deflected responsibility, demanded unreasonable layers of proof, and ultimately offered reward points rather than issuing a proper refund or replacement. One year later, another bottle, this time a high-end wine - the Caymus California Cabernet Sauvignon arrived leaking in the box with visible stain traces under the capsule. Upon opening, the cork failure was undeniable, and the wine showed the distinct, flat overcooked notes of premature oxidation rather than its intended opulent fruit profile. Instead of acknowledging that cork failure and transport leakage, the 8Wines’ support team engaged in gaslighting. They attempted to lecture about the "jammy profile of the Wagner family." They argued that a leaking, stained bottle with a dry cork and premature oxidation was normal. Rather than standing behind the quality of their high-end stock, 8Wines offered a standard deflection playbook: no blame accepted, no refund given, and a small allocation of reward points thrown in as an appeasement. For a loyal customer who has spent thousands on the platform, being compensated with virtual points for a cooked, expensive wine is a disappointing resolution. Final Verdict 8Wines has an attractive catalogue and smooth shipping logistics when bottles survive the trip intact. But if you gamble on buying expensive, premium bottles here, be aware that you carry all the financial risk. If a cork fails or a bottle cooks in transit, don't expect a refund, expect a corporate email trying to convince you that flawed wine is just part of the "winemaker's style," followed by a handful of reward points to close the ticket, that if you insist upon, otherwise you will be left empty handed. Moving forward, I will reserve my purchases for everyday, lower-risk bottles, and buy any high-end, premium investments strictly from physical storefronts where visual inspection and immediate returns are actually honored.
Community member 
2 Reviews
 Verified
To już mój drugi zakup na stronie 8wines i wrażenia są pozytywne. Na plus: bardzo dobry wybór win, oceny pomagające w wyborze, łatwość zarządzania listami (mam już swoje ulubione wina, dodane do odpowiednich folderów), ceny win w wielu przypadkach niższe niż w innych sklepach. Do tego wysyłka była zawsze terminowa, a wina dobrze zapakowane. Gdybym miała szukać jakichś minusów, to brak możliwości odfiltrowania win wg dostępności - już kilka razy się szykowałam na zakup, a tu wina brak i status "poza magazynem... ale poza tym wszystko jest OK.
Community member 
9 Reviews
 Verified

Ocena sklepu i jakości win

Od kilku lat kupuję wina w tym sklepie. Tylko raz zdarzyła się pomyłka w dostawie którą sklep w dość szybkim czasie naprawił . Pozostałe dostawy były bardzo szybkie , dobrze opakowane a przede wzystkim wina szczególnie czerwone wytrawne były znakomite !
Community member 
6 Reviews
 Verified
Unbelievably fast and efficient service! I would like to receive emails from them on their selection of collectible bottles and any updates they make to this offering. Especially if they are getting allocations of wines that are more difficult to source (such as the Tolpuddle).
Community member 
7 Reviews
 Verified

overall i had a positive experience but there are issues...

overall i had a positive experience, they have a wide range of wines, some which are hard to find anywhere else - the main reason i still buy from them, plus the discounts are fair and often, but... their codes for the first offer only works at the first offer, which if fine, but then why would you send me the voucher in each package i order, why spam me on the email and every time i log in on the website? this is really bothering me... then their rewards points system is useless, first of all because you only get peanuts even after spending €250 on an order, but even those peanuts will expire if you won't order again soon, which is unfair, to say the least... and lastly, if you get a corked wine, a wine with any deffect or a wine that leaked (my last order contained a bottle of $100 Caymus Cabernet with a leaking cork, which made the wine tasted cooked and flat), they have no procedure put in place for you to replace or return the wine or to get a refund or replacement - none, which is a big no no no for any wine collector... so all in all i give it 3 stars for now
Community member 
2 Reviews
 Verified
Wide offer of wine from almost whole world. Reasonable prices and swift delivery. There is always something interesting on sale and thematic cases are also great value for money.
Community member 
11 Reviews
 Verified
Des vins qu on ne trouvent pas ailleurs , et qui sont bons et à un prix qui n est pas exagérés ou des grands classiques aussi Livraison rapide et dans les prix Je recommande
Community member 
2 Reviews
 Verified
The delivery was very fast, within teo days. But once i bought a wein and it was corked , but i did not complain, i wonder if they would replace it if i did it.
Community member 
1 Reviews
 Verified

Favourite wines that I can't get elsewhere

I buy from here from time to time as they have some favourite wines that it's difficult to source elsewhere. Acceptable prices and well packaged. My only reason for not giving five stars is that the delivery date never is the date given at check-out. Always a few days later. So take the delivery date with a pinch of salt.
Community member 
2 Reviews
 Verified

Fast and reliable

You're fast and reliable but I don't know what you possibly do better. That's your problem, not mine. Maybe the prices for the delivery and for the wines, of course.
Community member 
3 Reviews
 Verified

The products are as goods as the wines you buy. Dodgy shipping

The products are as goods as the wines you choose of course, but the pricing is rather bizarre. Their baseline prices feel high, and discounts bring them closer to market price. The most challenging is the shipping. They do ship really fast, but their shipping partner really sucks. They communicated they would come on Saturday. So you wait all day, only to get info late in the evening they will come on Monday. So I was staying home for nothing??? That is not ok.
Community member 
2 Reviews
 Verified
Ik vond er de wijn die ik zocht aan een niet te dure prijs. DE BESTELLING EN AFHANDELING ZIJN VLOT VERLOPEN. De levering was ook in orde. Zal er nog bestellingen doen.
Community member 
1 Reviews
 Verified
Ottimo rapporto qualità prezzo del vino che ho ordinato, alcune etichette però non sono perfettamente integre e questo non va bene, dovete migliorare la fase di imballaggio in modo che nessuna etichetta possa rovinarsi
Community member 
3 Reviews
 Verified
Incredible speed of service. I confirmed payment at 11:00 on Thursday and the wine was here at 13:00 next day (all the way from Czechia)!
Community member 
2 Reviews
 Verified
Fast dekivery and professional handling pf my orders. Interesting portfolio of wines fm different countries You can always offer a little bit better pricing
Community member 
1 Reviews
 Verified
Excellent selection of wines, super fast shipping, and exceptionally good packaging. I’ve already recommended them to many of my friends. Highly recommended!

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