8wines.com
Reviews:

5,851 total reviews   1,707 reviews in the last 12 months

Review summary

Customers overwhelmingly praise the fast and reliable delivery, often noting that orders arrive ahead of schedule. The wide, curated, and unique wine selection is consistently appreciated, with many highlighting rare options and wines from various regions. Most customers find the website easy to use and the ordering process straightforward. Packaging is generally commended for keeping bottles safe, and many find prices fair or competitive. Support is described as helpful and professional by most customers. Some customers comment on high base prices or limited discounts, and a minority report slow responses or unsatisfactory issue resolution from support. A few users mention website lag or minor issues. There are occasional suggestions for packaging improvements or reports of rare damages. Issues with courier services, particularly UPS, such as missed deliveries or lack of communication, are a recurring concern for some customers.

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Reviews8wines.com

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Community member 
1 Reviews
 Verified
To już mój drugi zakup na stronie 8wines i wrażenia są pozytywne. Na plus: bardzo dobry wybór win, oceny pomagające w wyborze, łatwość zarządzania listami (mam już swoje ulubione wina, dodane do odpowiednich folderów), ceny win w wielu przypadkach niższe niż w innych sklepach. Do tego wysyłka była zawsze terminowa, a wina dobrze zapakowane. Gdybym miała szukać jakichś minusów, to brak możliwości odfiltrowania win wg dostępności - już kilka razy się szykowałam na zakup, a tu wina brak i status "poza magazynem... ale poza tym wszystko jest OK.
Community member 
3 Reviews
 Verified

The products are as goods as the wines you buy. Dodgy shipping

The products are as goods as the wines you choose of course, but the pricing is rather bizarre. Their baseline prices feel high, and discounts bring them closer to market price. The most challenging is the shipping. They do ship really fast, but their shipping partner really sucks. They communicated they would come on Saturday. So you wait all day, only to get info late in the evening they will come on Monday. So I was staying home for nothing??? That is not ok.
Community member 
2 Reviews
 Verified

Good value

Immediate respons, straight to the point. Quick and correct delivery by a reliable courrier (I know others, unfortunately). Clear communication. Your range of choice is not the largest on the market, and your prices are also not the most interesting sometimes, but I can find wines which I do not find anywhere else.
Community member 
1 Reviews
 Verified

Excellent wines, great prices and lightning-fast delivery

I’m extremely satisfied with my experience. The wine selection is truly impressive, with wonderful collections from different regions. Prices are very competitive and the value for money is excellent. What surprised me the most was the incredibly fast delivery – everything arrived perfectly packed and much sooner than expected. Highly recommended for anyone who appreciates great wine and professional service.
Community member 
4 Reviews
 Verified
I love the site. The selection is great and the prices are good. I really like to order here. Also the reward point system is nice. BUT The shipping with UPS really sucks. UPS did not even attempt to deliver to my home and did not even manage to drop the package at a package shop on the first go. I think it should be a must with heavy wine packages to deliver to the customers home.
Community member 
1 Reviews
 Verified

Not the best customer service

I ordered four bottles of wine from 8Wines, delivered by UPS. UPS reported that the package had been partially damaged in transit and delivered a repackaged box containing only three of the four bottles. Disappointingly, there was no apology or explanation from UPS regarding the missing bottle. I contacted 8Wines immediately, explained the situation and provided photos of the damaged shipment. After receiving no response for more than four days, I followed up and advised that I would consider a chargeback if the matter was not addressed within the next week. Unsurprisingly, I received a reply within an hour of messaging them. 8Wines then requested additional photos and initially offered either a refund or a discount on a future purchase. However, I asked whether they could simply send a replacement bottle for the one that was lost or broken, as that was my preferred resolution. The following day, I was informed that a replacement was not possible and that a refund has been issued instead. In other words, despite presenting me with options, the final resolution was ultimately decided for me. What I found frustrating was what happened next. Their email concluded by saying, "If you have any other questions, don't hesitate to reach out." Taking them at their word, I asked whether they could offer a discount on shipping if I reordered the same bottle alongside other wines. Since then, I've received no response. In other words refund given case closed. While I appreciate that I was refunded for the missing bottle, the poor communication, delayed responses and lack of flexibility in resolving the issue left me disappointed with the overall experience.
Community member 
3 Reviews
 Verified
Particolarità dei vini Apprezzo molto poter trovare delle bottiglie diverse dalle solite "commerciali" A volte potrebbe essere un rischio, ma ad essere sincera mi è sempre andata bene! Adoro sperimentare e allargare gli orizzonti. Bravi!!! Ovviamente gestione dell'ordine/consegna impeccabili come sempre. C.
Community member 
4 Reviews
 Verified

Premium Quality Wines & Excellent Service

This is one of the best online wine shops I’ve used. The quality of the wines is outstanding, with a carefully curated selection that caters to both casual wine lovers and more experienced enthusiasts. Each product comes with detailed tasting notes and helpful pairing suggestions, which adds real value. Shipping was quick and secure, and the packaging was top-notch. Prices are very competitive for the quality offered, and there are often great deals on exceptional bottles. Overall, a trustworthy and professional shop that delivers exactly what it promises. An excellent choice for personal enjoyment or gifts.
Community member 
1 Reviews
 Verified

Excellent service from start to finish

Excellent service from start (placing order) to finish (delivery - in my office!). I particulary liked the "package tracking information" and the "shipping details" report, through my account, that made me feel confident and relaxed while waiting for the wonderful wines (and in wonderful prices) to arrive. Beyond my expectations, the first "8 Wines" experience!
Community member 
1 Reviews
 Verified

Great selection and good delivery

Great selection, good range of prices, some very interesting options that I haven't seen before - we got a very pleasant Merlot from Moldova for example. I've never seen Moldovan wine for sale before. Quick dispatch and detailed delivery tracking too, with quick customs clearance.
Community member 
1 Reviews
 Verified

Order to Greece

I placed an order of 17 bottles of wine from 8Wines (Czech Republic) on December 22nd and would like to share my experience. The 8Wines website is excellent — well designed, easy to navigate, and offering a very impressive wine selection. The ordering and checkout process was smooth and secure, and the overall shopping experience was truly pleasant. The 8Wines team was highly efficient, preparing and handing the order over to the courier in less than 12 hours, which reflects great professionalism. Unfortunately, the delivery process did not meet the same high standards. While the parcel was collected by UPS on December 22nd and arrived in Athens by December 24th, there were limited tracking updates afterward and no clear delivery information. Communication with the local courier proved difficult, and despite several attempts, it was not possible to receive timely support or clarification. The delivery was eventually completed on January 7th, without prior notification. This delay was disappointing, especially considering the excellent service provided by 8Wines up to that point. Overall, 8Wines delivered a great customer experience, but the choice of courier for deliveries to Greece had a noticeable impact on the final outcome. It may be worth considering alternative shipping partners (such as DHL) in order to ensure a consistently high-quality experience for Greek customers.
Community member 
1 Reviews
 Verified
From selecting my wine to delivery was perfect. I used to go to France to buy Champagne on the doorstep of small growers. Le Brun Servenay was our largest purchase before Brexit killed it. These local grower Champagnes are some of the finest you can buy at very low prices so to find our favorite on this site was amazing. Sadly with Transport, Import Tax and 20% VAT on the whole order it makes your wine very expensive but it was worth it as a treat.
S G
Stefano G.
5 Reviews
 Verified

Easy to choose different wines at reasonable prices from different regions

In particular I enjoyed the possibility to easily choose different wines at reasonable prices from different regions, sometimes unknown regions as wine producers.
Community member 
1 Reviews
 Verified
Great selection. Cost of some wines is a bit on the high side. Delivery is inconsistant. Had a scheduled day of Friday, Had planned to WFH to recieve. Changed two days before to the Thursday. Unable to change working schedule. Package was then delievered and left on my doorstep. Not ideal.
Community member 
1 Reviews
 Verified

Grand!

Well, what can I say; couple of months ago we were visiting Champagne by car and we came accross a small producer; Goutorbe, we bought a cuople of bottles just by chance, we didn’t get to try it at the time, so we brought them back to Sweden, it happened to be the most delightful bubbles ever, while searching for this brand we got bingo at 8wines, they had the brut tradition in stock and contrary to most european distributors 8wines were delivering to SWE, said and done, we placed an order for a box and took delivery in just 5 days, 3-4 days earlier than the ETA, lovely, thx! We’ll be back for more!
Community member 
8 Reviews
 Verified
A wide selection of wines, some of which are less well-known here but definitely worth trying. Prices are on the lower end of average... so I recommend it.
Community member 
1 Reviews
 Verified

Esperienza positiva

Ho avuto problemi con il pagamento con la carta, ma ho richiesto il bonifico e ho potuto comunque ricevere la merce. Pagata il sabato, martedì avevo il vino davanti casa. Felice del servizio
Community member 
2 Reviews
 Verified
You are sending me all the time the new customer discount password (NEWCUST8J) which unfortunatelly doesnt function!!!
Community member 
1 Reviews
 Verified
Good, but I miss some extra discounts for repetable customers. With some others wine shops I have account and gold membership with 30% or 20% discounts on every order…you recive gold membership if you buy enough bottles…
Community member 
1 Reviews
 Verified

Happy customer

They are always super quick and I haven’t had any issues in my many previous orders. The webshop is easy to use. Everything is super clear.

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