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Top positive review
Oct 1, 2023
Verified review
This was my first dealing with your firm and it was very successful. The selection of Australian wines available was good and much appreciated as I was buying for a family member who misses his Australian reds while living in Germany. I was kept informed about the progress of the order and it arrived very promptly and was much enjoyed.
8wines was fine but the ups delivery was catastrphic. They simply left the wine at a relay point that had no parking and was difficult to access. By contrast, a similar wine order from Burgundy was delivered to my door.
Overall a pleasant experience, but...
- the delivery is frequently postponed and the wines arrive late
- I had an issue with a promo code that you gave me, I didn't manage to redeem it and you did not offer me another one after I complained
- in my last order I received an oxidized wine (see the attached picture - the cork was succumbed into wine) and I don't know hot to get a replacement (in a regular wine shop you just return the corked/oxidized wine and receive another one as replacement)
Other than that a pleasant experience and I will order again as you have a very nice collection of wines.
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Apr 3, 2024
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Mar 25, 2024
Verified review
Quick delivery, great selection
They have a great selection of wines. The wine that I ordered was dispatched quickly, in good quality boxes. And, the quality of the wine was as hoped for, very tasty.
So why not 5 stars? The wine was sent via UPS to be delivered at home. But guess what, UPS prefers to deliver it at a central point vs. home delivery. We stayed at home to receive it... but UPS did not take the trouble.
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Mar 17, 2024
Verified review
Packaging and transport
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Answer by 8Wines
Apr 3, 2024
Dear Customer, we are sorry that you were unhappy with UPS. We strive to work with them to achieve maximum efficiency, but unfortunately, rare accidents and human error do exist. We hope you enjoy the wines.
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