8wines.com

Reviews

Great efficient service and delivery. I ordered my wines middle December as a new customer and had them delivered to a small ski resort in France without any hassle and any delay. No other wine merchant could accomodate me throughout Dec including the big guys like Berry Brothers and Bordeaux Index.

One bottle was missing entirely and one bottle had a damaged label on it. I emailed them the very same day to claim the missing bottle. No response for days. I repeatedly tried calling their customer service but no one picked up. When they finally replied, they said that they do not normally ship a single bottle and instead they offered me credit towards my next purchase. Which however meant that to get the bottle I wanted (and which I ordered and paid for), I would have to pay shipping. Naturally, this was unacceptable for me. After a lot of time and energy spent trying to convince them to send me the missing bottle, I finally received it (more than one week later).