mistervac.com/en
Reviews:

7,486 total reviews across 6 markets 

4.76

Excellent

7,486 reviews for this company's 6 websites since Sep 25, 2026
5
84 %
4
12 %
3
< 1 %
2
< 1 %
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2 %
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Review summary

Customers highlight very fast and reliable delivery, a simple and smooth ordering process, and a clear, well-structured website that makes finding and ordering parts easy. Many appreciate the high quality and durability of the products, considering them a good alternative to originals, and frequently mention fair and competitive prices. Customer service is often described as responsive, friendly, and effective at resolving issues quickly. A minority of customers reported fitting issues with some parts and accessories, suggesting occasional inconsistencies in compatibility.

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Reviewsmistervac.com/en

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E R
Eduard R.
15 Reviews
Cross-market review
 Verified
Cross-market review

Affordable price and fast delivery

I had already ordered several dust bags from this company and was satisfied with the price and quality. At that time, it was clearly recognizable on the delivered packaging for which vacuum cleaner brands the bags were suitable. Currently (perhaps for cost-saving reasons?) this is no longer the case. A shame. There is nothing on the delivered packaging that makes it easier to assign it to the vacuum cleaner, such as at least the order number. If you order for multiple types and have no bags left to compare, the only option left is to try what fits.
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Community member 
4 Reviews
Cross-market review
 Verified
Cross-market review
Ordered a few years ago and was very satisfied. That's why I used the shop I knew again. The shop is well-stocked and clearly structured. The ordering and payment process is flawless. The delivery was complete and very fast. The ordered products were securely packaged. I have not had any telephone contact with MisterVac so far.
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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review
Nice replacement parts, fits perfectly as the previous OEM. That must be necessary to have a company like this to facilitate repair and ecology. Tips: Just one thing, if I didn't have YouTube there would be no guide to make the replacement. Even if you don't produce that, then provide a link to someone who has done the repair.
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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review

Order Process and Communication Exemplary

I can only comment on the order process because I have not yet tested the ordered product (the floor nozzle): The order process went smoothly. In the order confirmation, I noticed that my separate billing address (different from the delivery address) was not considered, but this was promptly corrected in a friendly manner after I pointed it out. Overall, I found the order process to be very professional. Suggestion for improvement: In the following, I am supposed to rate the delivery, the goods, and the customer service. Since I cannot currently rate the goods, I only want to rate the delivery and customer service and leave the rating of the goods blank. However, the system does not allow this, and my suggestion is to change this. Accordingly, I have provisionally chosen the middle of the scale, which says nothing about the goods.
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Reply from MisterVac Onlineshop

Thank you very much for the detailed and fair review. We are very pleased that you were satisfied with our order process and customer service and that we were able to resolve the address issue quickly. Your suggestion about the evaluation separation is completely understandable too. In fact, many customers wish for a separate evaluation of shipment, service, and product quality. We are happy to pass your feedback on this matter. We wish you much enjoyment with the product and sincerely thank you for your purchase. Kind regards MisterVac e.K.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
Hello, I was very kindly advised by one of your employees, because the adapter of my additional device, the floor nozzle, broke, and they sent me the corresponding adapter without any issues and free of charge. For that, I want to thank you again wholeheartedly.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
The filter fits perfectly. I just lack the information on whether I can also vacuum wet with the filter. Otherwise, fast delivery. Everything is great, and the next filter will also be ordered from MisterVac.
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Private profile 
7 Reviews
Cross-market review
 Verified
Cross-market review
TOP-SHOP !!! I've been buying there for a long time. The products are flawless with fair prices. The team is super helpful and absolutely customer-oriented. Like from a picture book. MisterVac keep it up, you are a positive showcase of the online industry!
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Community member 
2 Reviews
Cross-market review
 Verified
Cross-market review
Very good contact. I had questions because there are apparently different handles for my vacuum cleaner. My emails were always answered very quickly and I finally got the correct part from this seller. Would buy again!
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
fast and cheap and fits. It is somewhat confusing that the item number does not match the packaging label. When ordering with filters for different vacuum cleaners, it is quite cumbersome to find the right one. However, a call to support solved the problem.
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M H
Martin H.
20 Reviews
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Balsthal
Cross-market review
 Verified
Cross-market review
Good products, great price, fast delivery. A heartfelt thank you to the entire MisterVac team for their excellent work. I wish everyone lots of love and happiness.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
The offer is large and comprehensive. It doesn't matter which type of household or construction vacuum cleaner you have. Just specify the type and you're done. Delivery is also very fast and hassle-free, just like when you order from Amazon. In my experience, the bags fit very well and even, like the original, come with a closure that can be pulled shut after use so it doesn’t dust. And above all, environmentally conscious, without a plastic closure! From our side a clear yes and highly recommended!
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Community member 
3 Reviews
Cross-market review
 Verified
Cross-market review

Top time and again - quick exchange p...

Top time and again - quick exchange via mail, fast delivery, replacement motor is not 100% identical to the original, but fits excellently.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Good service

I received quick and professional answers to my questions via email. This allowed me to safely choose the right replacement motor for my vacuum cleaner. Thanks!
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Community member 
3 Reviews
Cross-market review
 Verified
Cross-market review

Thoughtful shop and exceptionally good support

MrVac has especially won me over with his exceptionally good customer service. I received a response to my inquiry in a very short time, and the support was very solution-oriented from the start. Instead of standard answers, I felt that someone was really addressing my concern and wanted to find a practical solution. The handling was accordingly straightforward and very customer-friendly. The online shop is also very well made: clear, well-structured, and pleasant to use. Particularly noteworthy is the ability to individually configure vacuum cleaner hoses. This is a really thoughtful solution for a problem where you often have to look for a long time for suitable parts. Overall, a very positive experience. Fast service, solution-oriented support, and a shop that convinces with practical ideas.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Great service.

Got a defective product. Things like this happen. The important fact was that the service was very responsive, kind and managed to help me out quickly! Many thanks to them.
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Community member 
6 Reviews
Cross-market review
 Verified
Cross-market review
We have used this cleaner many times and are very satisfied with it! "Stain-Remover" can be recommended without reservation.
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Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review
I have been looking for a way to clean 2 high-quality carpets myself with suitable powder, was referred to the site by the search engine and was also able to snag vacuum cleaner bags. The cleaning worked very well, smells fresh again, the bags fit, are numerous and inexpensive. Detailed information in the shop, clear, worked perfectly, delivered quickly. Very satisfied
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Community member 
3 Reviews
Cross-market review
 Verified
Cross-market review

very satisfied

Here I get all vacuum cleaner brands and compatible vacuum bags. The goods arrive quickly and without damage. If I'm not sure, there's always a contact person available,\nnot online but in person. Thank you.
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Community member 
4 Reviews
Cross-market review
 Verified
Cross-market review

Exemplary service despite defective replacement part

Replacement motor for Miele vacuum cleaner was swiftly delivered by MisterVac but did not work. I gladly accepted MisterVac's offer to send my disassembled vacuum cleaner for repair and receive it back without further costs, except for the shipping. The device came back repaired and complete after a few days. This service impressed and delighted me, despite the initially non-working replacement part!
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Community member 
3 Reviews
Cross-market review
 Verified
Cross-market review

Purchase Recommendation Miele Replacement Motor

I came across Mr.vac through a Google search and after a quick research, I found my Miele replacement motor. Ordered it, after three days it was here and fit perfectly. The new motor is quieter and has more power, my worry that the electronics might get overloaded has so far been unfounded (old motor had 890w, the new one 1300w) everything works and there are no overheating or the like. The Miele plug fits perfectly. So if you are facing the decision, new vacuum cleaner for 300 euros or new motor for 45 euros, buy the motor here at Mr.Vac and after a little tinkering, you are back with an (almost) new vacuum cleaner. Absolute purchase recommendation from me. Regards, Martin F.
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