Review summary
Customers appreciate the unique and reliable product quality, as well as the appealing aesthetics of the items. Many also praise the ease of using the website and the smooth ordering process, highlighting clear information throughout. Customer service is often recognized for its effective problem solving and friendly approach. Additionally, customers value the good prices and available discounts. Some customers report issues with delivery times, including significant delays and undelivered orders. There are also occasional concerns with specific product items. A few customers express frustration over customer service due to lack of communication and slow resolution. Lastly, some wish for more promotions and special offers.
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How Trusted Shops prevents fake reviewsReviewsBarista-Essentials
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Verified
The thing I found most usefull is the clear indication of size options for things like baskets, portafilters etc. Other shops that I browsed before seemed to be missing this crucial info or have it burried somewhere in a description. I have come to trust this site from my first purchase and will be my first option for any future needs.
Verified
Great shop with a good support team
The support was good. The tamper mat and the puck screen are also great. I was not happy with the digital scales. They make this strange whistling noise. I was sent a replacement with exactly the same issue. I was able to return the scales without an issue. Waiting for the refund now.
Verified
Thanks for your excellent product and service!
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Coffee is excellent, those beans especially that I choose Ethiopia are so good
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snelle en effectieve hulp
probleempje gehad, hulp gevraagd, bekomen en probleem is opgelost;
dankjewel Debbie!
Verified
Disappointing experience – False advertising on shipping times
I placed an order last Sunday, March 8th. The shop proudly advertises on its website: "Order Mon–Fri before 22:00, shipped today!". Naturally, I expected my weekend order to be dispatched on Monday at the latest.
It is now Saturday, March 14th, and my order has still not been shipped. There has been no proactive communication or explanation for the delay. I am highly disappointed by the unfulfilled promises and the poor customer service. If you rely on getting your items in a reasonable timeframe, I recommend looking elsewhere.
Reply from Barista-Essentials
Hi Oskar! Thanks for your review, and sorry about this. Something unfortunately went wrong in our shipping system. Your order was shipped on Friday and is already on its way, but the tracking doesn’t show this correctly. I’ll send you an email to discuss this further and make it up to you!
Verified
Verified
First delivery got stuck but thanks to the great customer service everything was resolved fast.
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Excellent product at the price point. Well made and sleek.
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Great product and in general smooth shopping and delivery experience.
Verified
Especially appreciated the green (cardboard) packaging as well as the uniqueness and design of the products. The handleless milk canister has instantly jumped into daily use and is esthetically pleasing and practical in use at the same time.
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outlet,discounts,promo codes
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Happiness no stress
Even during evening times they are happy to support you. I placed my orde to furniture my new coffee corner with happiness no stress.
Even a welcome discount as you often get after your first order was offered to me upfront by themselves.
Verified
Good prices for hard to find accessories
Great experience ordering on my phone, happy to find all accessories for my Sage machine and at good prices.
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Arrived quickly, everything looks good
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Beautifully finished pieces, adapted perfectly to my machine!
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Absolutely great.
Verified
Reply from Barista-Essentials
Hi! Thank you for your review! It’s a shame we haven’t fully convinced you yet. We’d love to understand what we can improve to make sure you’re completely satisfied. I’ve sent you an email about this and would be happy to help you further 😊
