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Review summary
Many customers praise the quality, design, and appearance of the products, as well as the wide selection of accessories and items available, often finding exactly what they need. Customer service is frequently described as helpful, friendly, and proactive, with particular appreciation for effective support in resolving issues.
However, some customers report significant delays in delivery, unmet expectations regarding shipping times, and dissatisfaction with order updates and communication. A few also mention receiving defective items or being unhappy with specific product components.
This text was automatically created by an AI system from user reviews.
Five stars all the way for Barista-Essentials! I had a complex situation involving a return, a technical issue, and a delivery problem, but Stefanie handled everything flawlessly. She went completely above and beyond to sort out each issue quickly, professionally, and with incredible patience. It is rare to find customer service this phenomenal. Thank you, Stefanie, for making a stressful situation totally hassle-free!
Community member
1 Reviews
Verified
Excellent seller and an even better product! The canister looks absolutely beautiful, with a very elegant and premium design that fits perfectly into any coffee setup. I especially like that the display on the Pro version has a matte finish, so it doesn’t collect fingerprints.
What impressed me the most is the built-in timer that tracks how long the coffee beans have been stored inside, which is really useful for monitoring freshness. Even better, if the vacuum seal weakens slightly over time, the sensor automatically detects it and reactivates the vacuum on its own.
From the build quality and design to the smart features, everything feels very well thought out. Highly recommended!
Community member
1 Reviews
Verified
I am very satisfied with the quality and appearance of the portafilter. However, I cannot use the included filter basket because the 20-second extraction time is too fast; it needs to be around 24–25 seconds on the Sage Impress machine to produce a well-balanced coffee that is neither too sour nor too bitter. I have therefore replaced it with the portafilter that came with the machine.
Community member
1 Reviews
Verified
Highly recommend!
I'm new to the barista world (home barista, of course!) and wanted some professional accessories to improve my experience with my Sage Barista Pro. I found this website and it had everything I needed. Delivery was extremely fast, and the quality of the products is amazing. Highly recommend!
Community member
1 Reviews
Verified
I recevied a defekt item. I dident do anything but make a ratement. Then the Company contactet me and they send a new item free og charge. Perfekt.
Community member
1 Reviews
Verified
A wonderful company to transact with. This is my second separate purchase. What really differentiates the company is when there is a problem they are really keen to help and resolve it. The products speak for themselves
Community member
2 Reviews
Verified
Perfection ! ☕️✨
The shipping is really really fast, the staff is so nice and available! And the quality of the products is immaculate! I’m really happy with everything!
Community member
1 Reviews
Verified
Great site, easy choices, prompt delivery
It sounds like an ad, but it's my honest opinion
Community member
1 Reviews
Verified
The thing I found most usefull is the clear indication of size options for things like baskets, portafilters etc. Other shops that I browsed before seemed to be missing this crucial info or have it burried somewhere in a description. I have come to trust this site from my first purchase and will be my first option for any future needs.
Community member
1 Reviews
Verified
Always good shopping experience and good quality gear.
Community member
1 Reviews
Verified
Highest level of care
Any queries are answered swiftly & very kindly: this team does everything possible to help you feel cared for while you get the best out of your coffee.
Community member
1 Reviews
Verified
Great service and great products these are such good quality
Community member
1 Reviews
Verified
I placed my order 4 workdays ago. And it said “order before 22 and we will send today ”. I still haven’t heard anything or received my track and track.
I believe it’s the delivery company who is slow. But you could at least have sent me a confirmation on the day that you packed my order and inform me that it is on its way.
Or maybe you could write an estimate on delivery days, e.g. 3-5 workdays, when I wrote my address at check-out
Reply from Barista-Essentials
Thank you for reaching out. Good news - your parcel has already crossed the border! Shipments to Denmark can unfortunately take a bit longer sometimes, so that's likely why the tracking hasn't updated yet.That's strange that you haven't received a tracking link - you should normally get one automatically once your order ships. I'll look into what happened and make sure you receive the tracking details as soon as possible. I'll send you an email! :)
Community member
1 Reviews
Verified
Accessories are very nice made.
Community member
1 Reviews
Verified
Community member
1 Reviews
Verified
Coffee knock box
Friendly service, fast delivery
Community member
1 Reviews
Verified
Community member
1 Reviews
Verified
Community member
1 Reviews
Verified
Community member
1 Reviews
Verified
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As home baristas, we (Jasper and Hugo) faced the same challenges as you. We know that with a little help, making coffee at home is easy. That's why we started Barista Essentials – to make tasty coffee...