Review summary
Customers appreciate the competitive pricing and special offers, as well as the user-friendly ordering process and website usability. Product quality is frequently praised for its uniqueness, finish, and reliability. Many customers also highlight positive experiences with friendly and responsive customer service. On the other hand, some customers report frustration with delivery times, citing experiences ranging from fast and efficient service to delays and unfulfilled shipping promises. There are also concerns about undelivered items, lost packages, and occasional lack of communication or unresolved issues from customer service.
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How Trusted Shops prevents fake reviewsReviewsBarista-Essentials
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Verified
A wonderful company to transact with. This is my second separate purchase. What really differentiates the company is when there is a problem they are really keen to help and resolve it. The products speak for themselves
Verified
The thing I found most usefull is the clear indication of size options for things like baskets, portafilters etc. Other shops that I browsed before seemed to be missing this crucial info or have it burried somewhere in a description. I have come to trust this site from my first purchase and will be my first option for any future needs.
Verified
Great shop with a good support team
The support was good. The tamper mat and the puck screen are also great. I was not happy with the digital scales. They make this strange whistling noise. I was sent a replacement with exactly the same issue. I was able to return the scales without an issue. Waiting for the refund now.
Verified
Very slow delivery, quality was Ok
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products are great for the price.
Verified
Thanks for your excellent product and service!
Verified
Great staff, great service.
Verified
Coffee is excellent, those beans especially that I choose Ethiopia are so good
Verified
snelle en effectieve hulp
probleempje gehad, hulp gevraagd, bekomen en probleem is opgelost;
dankjewel Debbie!
Verified
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Verified
Disappointing experience – False advertising on shipping times
I placed an order last Sunday, March 8th. The shop proudly advertises on its website: "Order Mon–Fri before 22:00, shipped today!". Naturally, I expected my weekend order to be dispatched on Monday at the latest.
It is now Saturday, March 14th, and my order has still not been shipped. There has been no proactive communication or explanation for the delay. I am highly disappointed by the unfulfilled promises and the poor customer service. If you rely on getting your items in a reasonable timeframe, I recommend looking elsewhere.
Reply from Barista-Essentials
Hi Oskar! Thanks for your review, and sorry about this. Something unfortunately went wrong in our shipping system. Your order was shipped on Friday and is already on its way, but the tracking doesn’t show this correctly. I’ll send you an email to discuss this further and make it up to you!
Verified
Verified
First delivery got stuck but thanks to the great customer service everything was resolved fast.
Verified
Excellent product at the price point. Well made and sleek.
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Great product and in general smooth shopping and delivery experience.
Verified
Especially appreciated the green (cardboard) packaging as well as the uniqueness and design of the products. The handleless milk canister has instantly jumped into daily use and is esthetically pleasing and practical in use at the same time.