airfrance.ca/en

Reviews:

Air France responds well and quickly to any calls. My flight was cancelled and I had to book another. What is really upsetting - your online booking system says that you are booked with even a confirmation number sent via email, but then the booking was withdrawn. I had to rebook and same email with a new confirmation number arrived in my inbox... I was terrified that the same "error" would occur again as there is nothing to say it is confirmed - and no receipt. Your new booking system upgrade has glitches. The worst thing for me - the price increased over $400 for the same flight. If your system is doing this to clients - your company then benefits because we have no choice but to rebook at a higher price. This is highly disappointing, especially as I fly min twice a year with your company. Please revisit your booking system. Receiving an email with your booking number does not mean you are booked under your new system! Johanna Sinclair

- Booking a ticket for a Youth from AUH to YOW, with no one to accompany him from Air France staff, consistently fails with an error. -Tried for two days till the price increased by ~100 CDN - Called the UAE service desk, they advised to book as an adult by entering an older birth date. Once done they will change from their side so no issues are encountered when checking in. - I managed to book as a student while on the call with Air France service desk. Once I provided the booking reference she said this is a shared coach and can NOT be corrected. But, she'll look into into it and call me back. - No calls received, but an email to cancel the ticket! - Called back and asked for a manager and insisted on it. I was quite direct and to the point. He asked to give him half an hour if no call back, I should cancel. - Luckily he called and confirmed the ticket verbally and via email. Please fix the website. Issue is consistent whether on UAE or Canadian Air France website. Yet it works flawlessly on KLM website. I found that out after the fact. As an IT professional with strong ties to the service industry, please fix the youth ticket booking process flow and train your representatives to rectify the issue instead of providing workarounds that are not well validated.