airfrance.ca/en

Reviews:

I purchased economy class tickets for myself and my family. According to the fare conditions, changing the reservation should only require paying any difference in ticket price. However, although the ticket price shown on the Air France website had not changed, when I attempted to modify my reservation to the following day, I was asked to pay nearly double the original fare as a “price difference.” As a result, I contacted customer service to process the change instead of using the website. Unfortunately, I was still quoted a significantly higher fare. When I asked about the reason for this discrepancy, I was told that prices available to new customers are not the same as those offered to passengers who have already booked. I have been traveling with Air France for the past 10 years and have never encountered such an issue. I believe this practice is unfair, and I hope this matter will receive your attention. --- If you want, I can make it sound more formal/firm or more concise depending on where you plan to send it.

I was glad to receive a birthday gift from Air France but I was unable to use it as I was also using a voucher. I think you should allow both to be used. Booking online is quite easy although a bit tedious to scroll across the dates.

I booked a refundable ticket but when I tried to change the dates I couldn't so had to cancel and rebook another new ticket. Just something I thought could be made easier

Thus far I have only booked my flight. The price was right and the flight availability plentiful. The process for booking via my mobile was simple. While still on the ground, my experience thus far is very satisfactory.

Booking was easy. Documents received in email contained all the information needed for the flights. We'll presented.

Was all straight forward….. hopefully an Apple Wallet boarding pass is available closer to the flight departures

Fast booking system and easy to follow steps for any one that books online. Good job

I didn't understand why I had to pay extra for choosing a seat, especially since a seat should be included, even more so in business class. I was surprised! I know the departure date, but not the return date, and I couldn't choose the option to change the date or get a refund, etc. I hope there won't be any complications if I have to change the date.

Fares, routes and ease of booking

Everything is good. Did not get the pin to the email.

Website design was excellent. I was able to easily book a flight to France. Choosing the seat was also easy, price was great. My only concern is the carry-on bag. Its within the size limit identified by Air France but not with the wheels. You have to have wheels with any bag. We shall see but its frustrating to buy a bag at a reasonable size and then have it regected just because of the wheels.

It was very easy to make selections and see all posible choices for flights.

The airline and its staff are always consistent with the level of service provided. My choice airline always.

Everything was dan easy and fast.

The booking application is easily to use and allowed me to maximize the use of my flying blue points.

I was very impressed with Air France’s representatives and their customer service. The uncertainty caused by the flight attendants’ strike in Canada and the on again off again resolution has presented a real challenge to flyers. The wait time to speak with a company representative was also acceptable. I have no suggestions for improvement at the moment except maybe try to increase your presence in the Canadian market.