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airfrance.ca/enReviews

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4.45

Reviews for airfrance.ca/en

131 verified reviews in the last 12 months

379 total reviews
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the most relevant positive review


Mar 15, 2022
Easy to follow for booking a ticket, yet lacking detailed additional information when required (e.g. what are baggage costs/rates? - they aren't stated anywhere). Additionally, a pop-up window stated all flights booked prior to March 1st and used by June/July 31st (cannot recall closure date) were fully refundable. However the fine print on the actual ticket purchase did not support that pop-up, causing great confusion. Response to an email requesting confirmation was cryptic and did not answer the question nor confirm which would overrule. Lastly, pricing for the same flights/same class over the past two weeks has fluctuated over $500 up and back down, which is rather off-putting.
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the most relevant critical review


Dec 22, 2021
Horrible customer service. I was told my price would be saved for 10 days because my card did not pass due to my bank flagging the expense. I asked the employee to repeat 3 times since I did not believe him, he swore it would be kept with my reference number. Four days later, I try and it does not even recognize my reference number. I call back again to get help, the new employee tells me it is impossible that anyone told me that, that it was a mistake and that basically the previous worker lied to me. He tells me there is nothing he can do for me to get the initial price I was promised, while I asked to speak to his superior, he hung up on me. I called back and no one ever answered. I have never seen such terrible costumer service. Additionally none of them could speak to me in French, and this was Air France customer service in Canada. Go figure.
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Reviews for airfrance.ca/en

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 Verified review
12 days ago
I personally like food and wine , as well as films , crew is nice and polite . Flying blue programme is good with luggage as well . Airport of CDG is sometimes à problem , especially this year .
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Nov 3, 2022
Best airline website clear, easy to use and a very robust search engine. 5 stars.
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 Verified review
22 hours ago
Very disappointed in booking experience. Website only gives a minimum number of choices in flights even though there are other possible flights available. I ended up making 2 separate bookings, one with another carrier because I couldn’t access the flights I wanted. Also had to book as “booking for someone else” because after logging in with my flying blue number it didn’t allow me to automatically populate the name field. The only choice that would work was “booking for someone else “. I had to self key all required information in.
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Oct 9, 2022
I have travelled on Air France before and I have found the service, food and hospitality to be first class. The online reservation system worked flawlessly as well. I look forward to my next flight in June 2023.
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Oct 26, 2022
Very straightforward easy to use booking system. Only negative .. would have been nice to know seat availability before having to complete all personal information.
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Oct 7, 2022
To prevent delays. to restore the quality of food and services on board that AF used to have few years back.
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Oct 2, 2022
Sebastian explained the process and to contact them if any questions or need to make any changes
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Oct 1, 2022
Booking was straight forward and relatively easy
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Oct 20, 2022
easy to book and affordable
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Oct 5, 2022
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Sep 17, 2022
Air France (AF) website is aesthetically beautiful and pleasing site. The site is extremely well designed, simple to use and at the same time, it provides numerous possibilities for booking. In addition, one can find all information (Covid, ...) related to a specific booking. Certainly, one of the best website I have known regarding air travel companies. -K.
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Sep 10, 2022
Booking was super simple and clear
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Sep 10, 2022
Better in flight service
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Sep 23, 2022
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Sep 12, 2022
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Sep 10, 2022
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Aug 18, 2022
The rate are good and cheap, but after paying for my booking my returning flight was cancelled and when I checked online the to try and book again the flight was still there, would recommend them removing the flight instead of leaving it online
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Aug 29, 2022
I was dismayed that after i had selected my flight and went pay the price had gone up grom what was offered on the search page. But everything else was easy.
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Aug 6, 2022
Never had a problem! I hope , during this troubled period, Air France will continue to Provide the same good service!!
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 Verified review
Aug 23, 2022
Excellent service and information provided. Excellent website and easy to use.
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