airfrance.ca/enReviews

Horrible customer service. I was told my price would be saved for 10 days because my card did not pass due to my bank flagging the expense. I asked the employee to repeat 3 times since I did not believe him, he swore it would be kept with my reference number. Four days later, I try and it does not even recognize my reference number. I call back again to get help, the new employee tells me it is impossible that anyone told me that, that it was a mistake and that basically the previous worker lied to me. He tells me there is nothing he can do for me to get the initial price I was promised, while I asked to speak to his superior, he hung up on me. I called back and no one ever answered. I have never seen such terrible costumer service. Additionally none of them could speak to me in French, and this was Air France customer service in Canada. Go figure.