Good

5,564 reviews since Nov 23, 2018

63 %

18 %

10 %

2 %

7 %

How we calculate ratings

Review summary

Many customers appreciated the straightforward, easy, and user-friendly booking process, as well as the competitive pricing offered by the airline. Additionally, several reviews highlighted the professionalism, consistency, and friendliness of the airline staff, especially during in-person interactions. Some customers also found staff to be helpful when interacting with customer service. However, numerous customers experienced frustrations with website speed, stability, and technical glitches during booking or payment. Issues with sudden price increases, perceived lack of transparency, and dissatisfaction with additional charges were also reported. Negative feedback included confusion and dissatisfaction with extra charges for seat selection, inflexibility in booking changes, refunds, and the use of vouchers or credits. Many found promotional codes and credits difficult to use due to system issues or restrictive policies. Customer service interactions were mixed, with several customers expressing frustration over unhelpful or unempathetic agents.

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Reviewsairfrance.ca/en

Community member

1 Reviews

Verified

My experience was not bad, except when I attempted to apply for the SkyBlue for my husband my booking time-out. When I returned to book the flight it no longer showed my preferred travel. The new booking now makes me and my family wait 8 hours at CDG and arriving 5 hours than planned in my final destination. When I returned the next day to see if the real flight I wanted to take was available, it was. I contacted the Chat and wrote to an actual agent, who informed me (the same as on a change of booking), that I must pay to make the changes. This was very unfortunate, as I was exited to try Air France from Ottawa going to Malaga through CDG. I hope my next booking does not cause a similar issue, if I choose to fly with AF in a future travel to Europe.

Community member

2 Reviews

Verified

I was traveling with my mom in a wheelchair and appreciated how seamlessly it went. Of course, very much enjoy the food and service and attention from the whole personel from the check in to the lounge and the plane

Community member

1 Reviews

Verified

Efficient and economical!

The online reservation with Air France was efficient and clear . Flight to Paris was also cheaper compared to other airlines ! Now I look forward to the checking in process and of course the overnight flight ! À bientot

Community member

1 Reviews

Verified

I purchased economy class tickets for…

I purchased economy class tickets for myself and my family. According to the fare conditions, changing the reservation should only require paying any difference in ticket price. However, although the ticket price shown on the Air France website had not changed, when I attempted to modify my reservation to the following day, I was asked to pay nearly double the original fare as a “price difference.” As a result, I contacted customer service to process the change instead of using the website. Unfortunately, I was still quoted a significantly higher fare. When I asked about the reason for this discrepancy, I was told that prices available to new customers are not the same as those offered to passengers who have already booked. I have been traveling with Air France for the past 10 years and have never encountered such an issue. I believe this practice is unfair, and I hope this matter will receive your attention. --- If you want, I can make it sound more formal/firm or more concise depending on where you plan to send it.

Community member

1 Reviews

Verified

Thought I would give Air France a try

Thought I would try Air France as I heard good things. They had great connections and times to meet my needs. Price was good also and was the booking process. Hopefully the flights themselves work out as well.

Community member

1 Reviews

Verified

Love Air France - direct from Ottawa. Air France pricing and length of journey also beats most other airlines.

Community member

2 Reviews

Verified

Booking was easy and convenient. The process was smooth, straightforward, and user-friendly.

Community member

1 Reviews

Verified

Use of voucher and birthday gift code.

I was glad to receive a birthday gift from Air France but I was unable to use it as I was also using a voucher. I think you should allow both to be used. Booking online is quite easy although a bit tedious to scroll across the dates.

Community member

1 Reviews

Verified

the code doesn't work

You sent me a code to use for my birthday. I booked the flight, and the code didn't work. I tried again later to select a seat, but it still didn't work. Would you give me a free seat selection? javier

Community member

1 Reviews

Verified

We had a problem with flying blue, it was amazing the good service we got. I want to say thank you.

Community member

4 Reviews

Verified

Finally, the ability to confirm seats on your partner airlines. Lower prices and better deals

Community member

1 Reviews

Verified

Everything was great. In particular, all the flight attendants were very friendly and kind.”

Community member

1 Reviews

Verified

booking was easy price change from morning to evening was a bit of a dissappointment

Community member

1 Reviews

Verified

excellent service a la clientele

Community member

1 Reviews

Verified

Very easy to buy tickets online. Reasonable prices.

Community member

1 Reviews

Verified

Seat selection is confusing and difficult. Perhaps we should call the help number?

Community member

3 Reviews

Verified

I booked a refundable ticket but when I tried to change the dates I couldn't so had to cancel and rebook another new ticket. Just something I thought could be made easier

Community member

1 Reviews

Verified

Hidden charges

I was disappointed that I was forced to pay additional costs to select a seat (any seat) on the flights. I had understood seat selection to be included in my fare, but I was still forced to pay more for any seat. This made the quoted rate inaccurate.

Community member

2 Reviews

Verified

User friendly website, very competitive pricing.

Community member

1 Reviews

Verified

Thus far I have only booked my flight. The price was right and the flight availability plentiful. The process for booking via my mobile was simple. While still on the ground, my experience thus far is very satisfactory.

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Contact

+33892702654
www.airfrance.ca/en
Tremblay-en-France, FRA

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Let yourself be inspired by the sophistication of the French trip and live a singular experience by booking your plane ticket online! With more than 300 destinations served and a hundred countries cov...

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Reviews:

5,564 total reviews

Good

5,564 reviews since Nov 23, 2018

Review summary

Authentic reviews from real people.

Reviewsairfrance.ca/en

Efficient and economical!

I purchased economy class tickets for…

Thought I would give Air France a try

Use of voucher and birthday gift code.

the code doesn't work

Hidden charges

To Verify Authenticity

Verified Reviews

Imported Reviews

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