koro-shop.ie- Logo - reviews

koro-shop.ie
Reviews:

108 reviews in the last 12 months108 total reviews  

4.56
Excellent

Trustmark
Valid

Includes Buyer Protection
Certified since: Jun 22, 2023
The Trustmark indicates trustworthy online retailers.
koro-shop.ie fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to €2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

Apr 29, 2024
 Verified review
Hi🙋‍♀️, I was very happy with my first order. I would like to try more of the products that I don't know yet. You could perhaps offer smaller trial packs for this. I would be really happy about some small sample packs that don't cost that much. Thank you
Read more
See all positive reviews

Top negative review

12 days ago
 Verified review
The parcel showed that there was a "leak" (that there is something wrong inside), BUT there were absolutely NO dents on the parcel outside. It is not the courier's fault, but the shipping department of Koro should have wrapped the items accordingly. I hope they will make them aware of this. I'm sorry to say, though, that I'm truly disappointed about this order. I have written a "complaint" to explain, but it was not possible to submit the form. The website did not respond correctly. So I decided to write a complaint / bad review here. Koro has just lost a customer. Best wishes for the future, and I do hope you will get this sorted with the shipping department!
Read more
See all critical reviews
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for koro-shop.ie

Filter
Rating
 Sort by  
Relevance
(2)
(6)
Reset
12 days ago
 Verified review

Products Not Sufficiently Wrapped (Glass broken inside)

The parcel showed that there was a "leak" (that there is something wrong inside), BUT there were absolutely NO dents on the parcel outside. It is not the courier's fault, but the shipping department of Koro should have wrapped the items accordingly. I hope they will make them aware of this. I'm sorry to say, though, that I'm truly disappointed about this order. I have written a "complaint" to explain, but it was not possible to submit the form. The website did not respond correctly. So I decided to write a complaint / bad review here. Koro has just lost a customer. Best wishes for the future, and I do hope you will get this sorted with the shipping department!
Report review
11 days ago
 Verified review
I am still waiting for delivery. It is my 1st order with Koro and I so until my parcel is delivered I cannot rate their products! The original delivery estimate was 6-7 days, it's now day 8 and the parcel is still in transit...
Report review
Mar 20, 2024
 Verified review

Selling products they don’t have in stock

Once again items listed as „in stock“ are not available. Koro refunds only when opening case with Paypal. No answer to any email.
Report review
Answer by koro-shop.ie
Mar 20, 2024
Hi there, we are very sorry for the technical issue you experienced. Please always use the Help Centre on www.koro.ie to contact customer support. Thank you, your KoRo Team.
Feb 2, 2024
 Verified review
2 of my products were open and had spilt all over tge package. I contacted Koro and got no response very poor service
Report review
Answer by koro-shop.ie
Feb 14, 2024
Hi, thank you for your feedback and I apologise for the condition that your products arrived in. Please get in touch with our customer support team and they will happily help you. You can contact them here: support@koro.ie Thanks and best wishes, your KoRo Team
BC
Nov 21, 2023
 Verified review
Your website will not let me by off your German website as everything is more expensive on the Irish site but I'm getting emails in German
Report review
Answer by koro-shop.ie
Nov 29, 2023
Hi there, thank you for your feedback! Please can you contact our customer service team about this? We will be able to check this for you.
Oct 22, 2023
 Verified review
Did not receive my parcel after 10 days and even though I have raised a complaint a couple days ago, no acknowledgment at all.
Report review
Answer by koro-shop.ie
Nov 15, 2023
Hi there, Thank you for your feedback and I apologise for the delay in receiving your products. According to the tracking your parcel was delivered on 26th October. If you still have not received it please do get in touch with our customer service team. Best wishes, KoRo Ireland
Aug 16, 2023
 Verified review
The package appears to have disappeared. DHL has no record of it.
Report review
Jul 11, 2023
 Verified review
the bag of coated peas was opened
Report review