koro-shop.ieReviews:
121 reviews in the last 12 months128 total reviews
Excellent
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Most relevant positive review
Jun 5, 2024
Verified review
I absolutely love their dates! Sometimes it happens that there are a few rotten ones but their fast delivery and customer care make up for the few rotten dates ;) I wish there were less plastic packaging. Also, there are often the same products out of stock and I find the nut butters quiet pricey compared to other brands. Overall, they are great quality products.
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Most relevant negative review
May 8, 2024
Verified review
The parcel showed that there was a "leak" (that there is something wrong inside), BUT there were absolutely NO dents on the parcel outside. It is not the courier's fault, but the shipping department of Koro should have wrapped the items accordingly. I hope they will make them aware of this. I'm sorry to say, though, that I'm truly disappointed about this order.
I have written a "complaint" to explain, but it was not possible to submit the form. The website did not respond correctly. So I decided to write a complaint / bad review here.
Koro has just lost a customer. Best wishes for the future, and I do hope you will get this sorted with the shipping department!
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Reviews for koro-shop.ie
May 5, 2024
Verified review
You have healthy products and the juices are good. Your shipping process and logistic is slow and need to improve. For my current order I received an email on 28 April that my order was shipped. The tracking showed the courier only received the order on the 2nd of May. Wrong information disappoints a customer. Shipping items faster if it means a customer paying for it should be an option. This is my 3rd order. In my first order an item was received damaged.
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Answer by koro-shop.ie
Jun 4, 2024
Hello, thank you for your feedback. We are very sorry for the inconvenience caused. Please always use the Help Centre on www.koro.ie to contact customer support. Thank you, your KoRo Team.
Mar 2, 2024
Verified review
1 out of 3 orders my items arrive damaged. Usually good quality. Perhaps more effort required in packaging items
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Answer by koro-shop.ie
Mar 18, 2024
Hi there, thank you for your feedback! Please contact our customer support team and we will be able to send a replacement or a refund for you.
Thanks, your KoRo Team
Jan 18, 2024
Verified review
I have not received my order yet and i dont have a tracking numbet
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Answer by koro-shop.ie
Jun 4, 2024
Hello, please always use the Help Centre on www.koro.ie to contact customer support.
Thank you, your KoRo Team.
Aug 25, 2023
Verified review
I didn't receive the correct package and haven't gotten a response from the company yet to acknowledge that or if my original order will be sent.
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Answer by koro-shop.ie
Jun 4, 2024
Hi there, we are very sorry for the issue you experienced. Please always use the Help Centre on www.koro.ie to contact customer support.
Thank you, your KoRo Team.
Jul 30, 2023
Verified review
Service does not adequate reflect price or quality of goods
Was far better in the past, vast majority of items out of stock, product handling by courier is poor... items in last 3 shipments have arrived damaged. Overpriced for quality of goods recieved and service provided.
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Answer by koro-shop.ie
Jun 4, 2024
Hi there, we are very sorry for the issue you experienced. Please always use the Help Centre on www.koro.ie to contact customer support.
Thank you, your KoRo Team.