reuter.de/enReviews:
33 reviews in the last 12 months118 total reviews
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Most relevant positive review
Mar 21, 2024
Verified review
We recently purchased many bathroom and kitchen fixtures as a result of very knowledgeable, professional, friendly service received at the showroom in Dusseldorf. Alexandra patiently helped through various options for fixtures. She communicated with us in English well that allowed us to shop with ease. Pick up at the warehouse in Monchengladbach also worked very well. They were organized, efficient, clean facility, easy to get to. All in all, good exprience is bringing us back to reuter for our new house development.
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Most relevant negative review
Dec 13, 2023
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Ein Artikel den wir bestellt haben hatte laut Webseite nur wenige Tage Lieferzeit. Nach der Bestellung wurden daraus über zwei Monate. Die Webseite zeigt immer noch wenige Tage an. Wir haben daraufhin storniert. Das hat immerhin gut funktioniert.
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Reviews for reuter.de/en
Sep 30, 2024
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Delivered what was ordered, and in the time listed on the website.
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Sep 29, 2024
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Tolle Abwicklung der Bestellung, sehr schnelle Lieferung.
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Sep 30, 2024
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Fast delivery and no Problem with change of products
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Aug 9, 2024
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Aug 9, 2024
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Aug 2, 2024
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Site says immediately available
Reality is 4 weeks delay
No compensation other than we are sorry about
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Answer by reuter.de/en
Aug 5, 2024
We apologise a bug has arisen within the manufacturers stock display.
Jul 18, 2024
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Jul 18, 2024
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Jul 9, 2024
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Jul 7, 2024
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Jul 7, 2024
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Answer by reuter.de/en
Jul 8, 2024
We apologise you aren't satisfied.
Mar 21, 2024
Verified review
Great service, satisfied with options, choices available on a good website where we are able to search in English. Well designed website.
We recently purchased many bathroom and kitchen fixtures as a result of very knowledgeable, professional, friendly service received at the showroom in Dusseldorf. Alexandra patiently helped through various options for fixtures. She communicated with us in English well that allowed us to shop with ease. Pick up at the warehouse in Monchengladbach also worked very well. They were organized, efficient, clean facility, easy to get to. All in all, good exprience is bringing us back to reuter for our new house development.
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Dec 13, 2023
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Falsche Lieferzeiten
Ein Artikel den wir bestellt haben hatte laut Webseite nur wenige Tage Lieferzeit. Nach der Bestellung wurden daraus über zwei Monate. Die Webseite zeigt immer noch wenige Tage an. Wir haben daraufhin storniert. Das hat immerhin gut funktioniert.
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Answer by reuter.de/en
Dec 14, 2023
Wir bedauern, dass es zu einer Abweichung der Regellieferzeit kommt und Sie daher stornieren mussten.
Dec 2, 2023
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slow processing
The time needed for them to receive my bank transfer and acknowledge it in the system is 4-5 days, although money is transferred on the next day at the latest. This leads to delays in delivery. Support is of limited help and usefulness.
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Answer by reuter.de/en
Dec 4, 2023
We apologise for the inconvenience caused. Unfortunately, we have no influence on the duration of the value date.
Nov 12, 2023
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Prompt, swift and professional
Wish you stop this non binding date business. If not in stock , or you can provide an EXACT delivery date short after replacing the order by contacting the supplier or the manufacturer
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Feb 11, 2024
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Much delay for delivery. Very poor packing, box arrived all smashed. Goods were ok inside but at high risk
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Answer by reuter.de/en
Feb 12, 2024
Unfortunately you have ordered more items than we had available on stock so we had to re-oder them. We apologise a transportdamage has arisen. In case of damaged items, please contact us before you export the goods.
AR
Anne R.
Ostrhauderfehn
Dec 31, 2023
Verified review
I didn't realise it had to be assembled but it did not take long and I am very pleased with the light.
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Nov 29, 2023
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Fast and Right Delivery
Everything fine, see you next time!
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May 13, 2024
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great customer service and quick reliable delivery!
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May 26, 2024
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Excellent support and instant delivery to Greece
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