reuter.de/enReviews:
31 reviews in the last 12 months99 total reviews
Good
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Top positive review
Mar 21, 2024
Verified review
We recently purchased many bathroom and kitchen fixtures as a result of very knowledgeable, professional, friendly service received at the showroom in Dusseldorf. Alexandra patiently helped through various options for fixtures. She communicated with us in English well that allowed us to shop with ease. Pick up at the warehouse in Monchengladbach also worked very well. They were organized, efficient, clean facility, easy to get to. All in all, good exprience is bringing us back to reuter for our new house development.
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Top negative review
Dec 13, 2023
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Ein Artikel den wir bestellt haben hatte laut Webseite nur wenige Tage Lieferzeit. Nach der Bestellung wurden daraus über zwei Monate. Die Webseite zeigt immer noch wenige Tage an. Wir haben daraufhin storniert. Das hat immerhin gut funktioniert.
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Reviews for reuter.de/en
Mar 21, 2024
Verified review
Great service, satisfied with options, choices available on a good website where we are able to search in English. Well designed website.
We recently purchased many bathroom and kitchen fixtures as a result of very knowledgeable, professional, friendly service received at the showroom in Dusseldorf. Alexandra patiently helped through various options for fixtures. She communicated with us in English well that allowed us to shop with ease. Pick up at the warehouse in Monchengladbach also worked very well. They were organized, efficient, clean facility, easy to get to. All in all, good exprience is bringing us back to reuter for our new house development.
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5 days ago
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10 days ago
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Feb 11, 2024
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Much delay for delivery. Very poor packing, box arrived all smashed. Goods were ok inside but at high risk
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Answer by reuter.de/en
Feb 12, 2024
Unfortunately you have ordered more items than we had available on stock so we had to re-oder them. We apologise a transportdamage has arisen. In case of damaged items, please contact us before you export the goods.
Feb 18, 2024
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Good customer service.
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Feb 3, 2024
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Good
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Feb 15, 2024
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AR
Anne R.
Ostrhauderfehn
Dec 31, 2023
Verified review
I didn't realise it had to be assembled but it did not take long and I am very pleased with the light.
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Sep 7, 2023
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Everything was fine. However, you could have your delivery service be more in communication. The item arrived (on a pallet) and I didn't know it was coming that day. I had no tracking number or information other than that it had been shipped. Luckily I was home.
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Dec 13, 2023
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Falsche Lieferzeiten
Ein Artikel den wir bestellt haben hatte laut Webseite nur wenige Tage Lieferzeit. Nach der Bestellung wurden daraus über zwei Monate. Die Webseite zeigt immer noch wenige Tage an. Wir haben daraufhin storniert. Das hat immerhin gut funktioniert.
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Answer by reuter.de/en
Dec 14, 2023
Wir bedauern, dass es zu einer Abweichung der Regellieferzeit kommt und Sie daher stornieren mussten.
Dec 2, 2023
Verified review
slow processing
The time needed for them to receive my bank transfer and acknowledge it in the system is 4-5 days, although money is transferred on the next day at the latest. This leads to delays in delivery. Support is of limited help and usefulness.
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Answer by reuter.de/en
Dec 4, 2023
We apologise for the inconvenience caused. Unfortunately, we have no influence on the duration of the value date.
Nov 12, 2023
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Prompt, swift and professional
Wish you stop this non binding date business. If not in stock , or you can provide an EXACT delivery date short after replacing the order by contacting the supplier or the manufacturer
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Jun 18, 2023
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I made an order for 11K Euro and unfortunately I see that the service that was promised earlier is not at such a high level...
Instead of a decision on your part, you ask for an additional payment.
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Answer by reuter.de/en
Jun 19, 2023
We regret that you aren't satisfied with our terms and conditions.
May 4, 2023
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Quick, smooth and problem free.
Smooth sailing from delivery to goods receipt - highly recommended.
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Nov 29, 2023
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Fast and Right Delivery
Everything fine, see you next time!
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RH
Rijad H.
Berlin
Aug 3, 2023
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Fast delivery, great quality, good customer support
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Jul 16, 2023
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It was perfect
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Aug 12, 2023
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n/a
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Oct 25, 2023
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Oct 23, 2023
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