reuter.de/en- Logo - reviews

reuter.de/en
Reviews:

31 reviews in the last 12 months101 total reviews  

4.39
Good

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Top positive review

Mar 21, 2024
 Verified review
We recently purchased many bathroom and kitchen fixtures as a result of very knowledgeable, professional, friendly service received at the showroom in Dusseldorf. Alexandra patiently helped through various options for fixtures. She communicated with us in English well that allowed us to shop with ease. Pick up at the warehouse in Monchengladbach also worked very well. They were organized, efficient, clean facility, easy to get to. All in all, good exprience is bringing us back to reuter for our new house development.
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Top negative review

Dec 13, 2023
 Verified review
Ein Artikel den wir bestellt haben hatte laut Webseite nur wenige Tage Lieferzeit. Nach der Bestellung wurden daraus über zwei Monate. Die Webseite zeigt immer noch wenige Tage an. Wir haben daraufhin storniert. Das hat immerhin gut funktioniert.
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Reviews for reuter.de/en

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Apr 10, 2024
 Verified review
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Feb 11, 2024
 Verified review
Much delay for delivery. Very poor packing, box arrived all smashed. Goods were ok inside but at high risk
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Answer by reuter.de/en
Feb 12, 2024
Unfortunately you have ordered more items than we had available on stock so we had to re-oder them. We apologise a transportdamage has arisen. In case of damaged items, please contact us before you export the goods.
Feb 18, 2024
 Verified review
Good customer service.
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Dec 13, 2023
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Falsche Lieferzeiten

Ein Artikel den wir bestellt haben hatte laut Webseite nur wenige Tage Lieferzeit. Nach der Bestellung wurden daraus über zwei Monate. Die Webseite zeigt immer noch wenige Tage an. Wir haben daraufhin storniert. Das hat immerhin gut funktioniert.
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Answer by reuter.de/en
Dec 14, 2023
Wir bedauern, dass es zu einer Abweichung der Regellieferzeit kommt und Sie daher stornieren mussten.
Dec 2, 2023
 Verified review

slow processing

The time needed for them to receive my bank transfer and acknowledge it in the system is 4-5 days, although money is transferred on the next day at the latest. This leads to delays in delivery. Support is of limited help and usefulness.
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Answer by reuter.de/en
Dec 4, 2023
We apologise for the inconvenience caused. Unfortunately, we have no influence on the duration of the value date.
Jun 18, 2023
 Verified review
I made an order for 11K Euro and unfortunately I see that the service that was promised earlier is not at such a high level... Instead of a decision on your part, you ask for an additional payment.
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Answer by reuter.de/en
Jun 19, 2023
We regret that you aren't satisfied with our terms and conditions.
Oct 23, 2023
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