FixPart.fi/fiReviews:
2,428 reviews in the last 12 months5,142 total reviews
Good
Most relevant positive review
Jan 31, 2024
Verified review
Your spare part offering is very large and it was easy to find the right part. Excellent!
Your delivery system did not work. In fact you ordered the part from Germany to Finland and your supplier used DHL. Unfortunately you did not make sure that DHL and in Finland Posti have my email and phone info and that created a long delay in delivering as Posti could not reach me. I had to fix it in waiting on OmaPosti chat-line for a long time and give my information through that. All the emails from OmaPosti were sent to Fixpart info-email and no one was replying to those or forwarding those to me.
Please fix this problem and you are even better and give an option to delivery the parts for a pick-up center (Noutopaikka) instead of home delivery. Working people cannot afford sitting home waiting for DHL-courier.
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Most relevant negative review
Mar 20, 2024
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In the option 'Delivery to another address' there is missing a very important info field, namely the telephone number of the receiver. It is critically important to have the receiver's tel. number included, because without this information the local courier doesn't have any means to contact the receiver, and the shipment would ultimately be returned to the sender/Fixpart. The local courier does not contact the buyer, whose tel. number is asked for in the order form.
The return shipment almost happened to me, but I was able to give local courier (Post office in Finland) the receiver's tel. number. However, this required me to contact Post via a phone call.
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Reviews for FixPart.fi/fi
13 days ago
Verified review
Tuotetta ei ole tullut. Palauttakaa rahat takaisin
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Answer by FixPart.fi/fi
10 days ago
Hyvää päivää, olen pahoillani kuullessani, ettet ole saanut tilaustasi. Näen, että se olisi pitänyt toimittaa. Olemme ottaneet sinuun yhteyttä selvittääksemme asian. Bram, FixPartin asiakaspalvelu
Sep 24, 2024
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You promised 1-3 days and it took 13
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Answer by FixPart.fi/fi
Sep 25, 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
8 days ago
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9 days ago
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9 days ago
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9 days ago
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9 days ago
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12 days ago
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12 days ago
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13 days ago
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Oct 8, 2024
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Oct 8, 2024
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Sep 26, 2024
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Sep 26, 2024
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Aug 31, 2024
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I recommend! But could be improved.
The parts fit perfectly. Delivery was fast.
Customer service helped me find the correct part, but could have done more and could have been faster.
There was a production defect in one of the parts I received. This defect may impact the life expectancy of the part. The original version of this part did infact break due to stress, which is why I am replacing it. The replacement part quality is not great because of the defect. I payed about 40€ for a set of parts where this part is included, I think for that price the quality should be top notch. Otherwise it is a great fit, and 40€ is cheaper than purchasing a new appliance.
The original manufacturer of the home appliance was not able to provide a spare part, so I love that there is a service that provides these products!
I would give 5/5 stars if the quality control of parts was better and if customer service replied faster and searched for the part for me, instead of just helping me to find it myself. However I want to thank customer service because they were still very helpful and reasonably fast. But there is always room for improvement.
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Aug 28, 2024
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Website is informative and I think site is easy to read.
You say that customer is able to follow the delivery but nothing happens there suddenly just came text message delivery is ready to pick up.
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Sep 6, 2024
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Easy shopping, wrong part
Everything was fine until i noticed that the part i ordered does not belong to oven i have even though my oven was listed as compatible
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Sep 9, 2024
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The part came quickly, but the quality of the part was not original. The quality was pretty poor
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Sep 20, 2024
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Sep 19, 2024
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