FixPart.fi/fi

Reviews:

The products I ordered were just right, so from that point of view this shop is reliable and ok. And the delivery was very quick. But, the products were finally unnecessary to us (we found our own spareparts), and we wanted to return the order. I asked for return and got the return address to the France. When I went to the post office here in Finland, it clarified to me, that the return was to be done at my own expence. And the return costs would be about the same amount than was the price of the spareparts. I tried to negotiate about the return costs with the shop, but with poor success. I am sure that I was negotiating with a robot, the answers were so clumsy. So I didn't return the spareparts. I think that this shop is very twisted, dishonest and misleading to the client. This shop advertises the client's easy right to return the order, but doesn't mention by a single word, that the only way to do the return is to do it by the client's own expence. If I had known that, I wouldn't have ordered at all. I can't recommend this shop. You can order, if you are 100% sure you are ordering just the right spareparts you won't need to return.

I accidentally ordered wrong product, and the terms of returning are unfair in my opinion, I shouldn´t have to pay for returning an item. You should also improve your returning system to more convenient. The info I got of how to do the returning was clearly written with google translate and was very hard to understand. I can´t understand why you did´nt send the returning address and stamps needed for that with the orginal order.

The product that I ordered has not arrived. They promised to send me a text message when I could fetch the product from a shop. The message hasn’t arrived. I have been waiting for ten days. I ordered the same product about four weeks ago. Then the package was deliered to my home in four days. Something is wrong. Could you explain why?

turhat kyselyt palautuksen perusteista. saako palauttaa vai ei jos ei ole sopiva pitäs voida palauttaa niinkö posti myynnin säännöt sanovat.

the return conditions are lousy, chargeable and made difficult in terms of transportation. that's why I won't buy anything from you again.

The whole shop feels like a hoax. The return process has been made very difficult and you have to pay the return shipping yourself.

Tilaus hetkellä toimitus aika oli 3-5 arkipäivää mutta Tilauksen jälkeen toimitusaika olikin 6-8 viikkoa.

I paid more of faster deliver 1-3 days, it arrived after 5 business days

Very long delivery time and no help from customer support