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Review summary
Customers consistently praise the friendliness, helpfulness, and courteousness of the staff, which stands out as a key strength of the service. The order process is frequently described as easy, smooth, quick, and reliable, and many customers appreciate the speed and efficiency of both order processing and pickup. Additionally, several customers share that issues, when they arise, are resolved professionally and often exceed expectations. Some customers mention issues with communication, particularly regarding unclear pickup locations, order status updates, and instructions. There are also occasional concerns about product availability, with some noting limited variety or the need to pre-order to secure desired items. A few customers experience issues with order readiness or unclear pickup spots during the pickup process.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewsheinemann-shop.com/en
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Cross-market review
Verified
Cross-market review
Everything was straightforward
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Reply from heinemann-shop.com/en
Thank you very much for your review and the nice feedback.
We are pleased that our Click & Collect service is straightforward.
We look forward to your next visit to our shops.
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Cross-market review
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Cross-market review
Friendly Service
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Reply from heinemann-shop.com/en
Thank you for your positive feedback and review!
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Cross-market review
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Cross-market review
order was prepared properly
everything was correct
gladly again
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Reply from heinemann-shop.com/en
Thank you very much for your positive review and feedback.
The Click & Collect service is designed to make shopping more convenient for our customers. We are pleased that everything was correct.
See you soon, and we look forward to your next order!
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Verified
Price (offer) was not recognized by the first employee. I ordered 2 items both on sale and only one was accepted. After involving the manager, the price was corrected - so all ok 👍
Reply from heinemann-shop.com/en
Thank you for your review and feedback!
Glad to hear that it could be resolved!
Verified
I changed the airport last minute and they still managed to get my pre-order in place.
Reply from heinemann-shop.com/en
Thank you for your feedback!
We are glad we could adjust your preorder despite the last-minute airport change.
Looking forward to seeing you again!
Verified
Reply from heinemann-shop.com/en
Thank you for your positive rating!
Cross-market review
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Cross-market review
Everything went great and very friendly staff.
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Reply from heinemann-shop.com/en
Thank you very much for your positive review!
We are pleased that you used our Click & Collect service and that everything went great.
We look forward to your next visit to our shops!
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Cross-market review
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Cross-market review
Good Consultation
Good consultation, great selection!
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Reply from heinemann-shop.com/en
Thank you very much for your review!
It's wonderful to hear that you highlighted both our team's consultation and our product selection positively.
We look forward to welcoming you again on your next visit!
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Cross-market review
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Cross-market review
It was great that my order was already prepared and I was personally greeted.
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Reply from heinemann-shop.com/en
Thank you very much for your review!
We are delighted that everything went smoothly and the Click & Collect order was ready and waiting for you!
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Cross-market review
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Cross-market review
Very good consultation.
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Reply from heinemann-shop.com/en
Thank you very much for your positive review!
We are pleased that you highlight the service and top consultation!
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Cross-market review
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Cross-market review
In short - Ordered - Airport Pickup…
In short - Ordered - Airport pickup - Everything good and fast.
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Reply from heinemann-shop.com/en
Thank you very much for the positive review of our Click & Collect service at the airport.
We are pleased to hear that the ordering process and pickup were good and fast.
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Verified
It was good
Everything was goid . Or almost goid bcs it took time to "find" my order...
Reply from heinemann-shop.com/en
Thank you for using our click & collect service!
We look forward to your next visit!
Verified
Reply from heinemann-shop.com/en
Thank you for your positive feedback!
Cross-market review
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Cross-market review
Great Service
The reservation is a great service and works perfectly!
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Reply from heinemann-shop.com/en
Thank you very much for the review and the great feedback!\n\nWe are pleased to hear that everything worked perfectly!
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Cross-market review
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Cross-market review
As Always
As always, everything is there, super nice employees. I was at Terminal 2, in Frankfurt, even though just before the move - everything was great.
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Reply from heinemann-shop.com/en
Thank you very much for your top rating!
We are pleased to hear that you had a nice shopping experience in our shops.
We look forward to your next visit!
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Cross-market review
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Cross-market review
Reply from heinemann-shop.com/en
Thank you for your positive review!
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Cross-market review
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Cross-market review
Quick processing of my order
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Reply from heinemann-shop.com/en
Thank you for your positive review!
We are pleased that you used our Click & Collect service and highlighted the quick processing.
We look forward to your next visit to our shops!
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Cross-market review
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Cross-market review
Reply from heinemann-shop.com/en
Thank you for your positive review!
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Cross-market review
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Cross-market review
Reply from heinemann-shop.com/en
Thank you for your positive review!
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Cross-market review
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Cross-market review
Reply from heinemann-shop.com/en
Thank you very much for your positive review!
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Verified Reviews
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They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Local score
4.72
Excellent368 total reviews101 reviews in the last 12 months
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heinemann-shop.com/en
Welcome to Heinemann Duty Free - online shopping that gives you the feeling of being at the airport! Do you also love that exciting feeling before your departure? Checked in, passed through security...
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