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Review summary
Customers consistently praise the friendliness and warmth of the staff, making the shopping experience pleasant and memorable. Many appreciate the quick and efficient service, as well as the smooth and well-organized order pickup process. The online ordering and reservation system is generally considered straightforward and reliable, saving customers time. Shoppers also value the knowledgeable advice and personalized recommendations provided by the staff, and when issues do arise, they appreciate prompt problem resolution, often with personal follow-up or compensation. Some customers report occasional issues with order readiness or confusion regarding pickup location. There is mention of minor confusion or limitations with the website during online ordering. Additionally, a few customers have experienced mismatches between online listings and in-store stock or found the product variety to be limited.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsheinemann-shop.com/en
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Cross-market review
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Cross-market review
Very satisfied! Everything went very well! Gladly again!
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Reply from heinemann-shop.com
Thank you very much for your feedback and review!
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Cross-market review
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Cross-market review
All good, happy to order again
Not the first time ordering online
Online order - seamless
Service at the airport - friendly and helpful
Handover of the ordered goods - fast, seamless
In summary - all good, happy to order again
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Reply from heinemann-shop.com
Thank you for the detailed feedback on our Click & Collect Service at the airport.
We are pleased to hear that you have had such a positive experience every time, as that is our goal.
If you have further suggestions, our Customer Service would be happy to hear from you. service@heinemann-shop.com
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Cross-market review
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Cross-market review
As Ordered and Very Friendly
As ordered and very friendly provided.
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Reply from heinemann-shop.com
Thank you for your feedback and positive review!
We are pleased that you have used our Click & Collect service.
We look forward to your next visit.
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Cross-market review
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Cross-market review
Online Order and Pickup at the Airport
Online order and pickup at Hamburg Airport went smoothly.
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Reply from heinemann-shop.com
Thank you for your positive review!
We are pleased that you used our Click & Collect service and that the order and pickup went smoothly.
We look forward to your next visit to our shops.
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Verified
People are kind quick and very helpful quickly found my order and sorted out the payment very effectively and kindly.
Reply from heinemann-shop.com/en
Thank you very much for your positive review!
We are delighted to hear that our team was kind, quick, and helpful in locating your order and assisting you with the payment process efficiently.
We look forward to welcoming you again soon!
Cross-market review
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Cross-market review
Very nice service, everything as described!
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Reply from heinemann-shop.com
Thank you very much for your positive review!
We are glad that you used our Click & Collect service.
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Cross-market review
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Cross-market review
Quick Order
Quick order, picked up on site as described, well packaged, everything fits, I can recommend it.
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Reply from heinemann-shop.com
Thank you very much for the positive review!
We are glad to hear that everything went well with the Click & Collect order.
We look forward to your next visit!
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Verified
Super nice deal and successful visit to the store at DUS International.
Reply from heinemann-shop.com/en
Thank you for your review and purchase.
We are pleased to hear that you found everything you liked and that it was a successful visit.
Cross-market review
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Cross-market review
Everything went smoothly.
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Reply from heinemann-shop.com
Thank you very much for the positive review!
We are glad that everything went smoothly.
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Verified
In shop service is really always great. I would strongly recommend your confirmation state WHICH shop and near which gate or specific location has my order. The FRA map is rather useless, if actually confusing.
Reply from heinemann-shop.com/en
Thank you for your rating and feedback!
We will pass on your opinion to the team.
Cross-market review
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Cross-market review
I have always enjoyed shopping at Heinemann Duty Free with home delivery. I was never disappointed, but as of 11/17, the option is no longer available, which I deeply regret. Unfortunately, my last order from 11/16 has not yet arrived, which is not Heinemann's fault—it's been sitting at DHL for days, ready for further shipping. Annoying. Now my preference for Heinemann continues, and I will be shopping again soon, but at the airport. Thank you and see you soon:))
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Reply from heinemann-shop.com
Thank you for your positive review and your loyalty!\nWe also regret that the home delivery option is no longer available and understand that this is disappointing for you. We are also sorry for the delay in the delivery of your last order.\nWe are all the more pleased that you continue to enjoy shopping with us and hope to welcome you soon at one of our airport shops. Thank you for your trust!
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Verified
Staff are really friendly, I forgot to add some stuff to my order and the staff helped me get them quickly
Reply from heinemann-shop.com/en
Thank you for your positive review and your purchase!
Cross-market review
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Cross-market review
The pickup went perfectly and efficiently
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Reply from heinemann-shop.com
Thank you very much for your positive review!
We are pleased to hear that everything went very well with our Click & Collect service.
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Cross-market review
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Cross-market review
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The order process was ok. I did not appreciate that it said one could order up to 12 hours before but then when ordering it did not apply to the Vienna airport and this information was quite well hidden. Thankfully I flew again soon after.
Reply from heinemann-shop.com/en
Thank you for your review and feedback!
Cross-market review
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Cross-market review
Reply from heinemann-shop.com
Thank you for your feedback and the positive review!
We are glad that you used our Click & Collect service.
We look forward to your next visit.
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Cross-market review
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Cross-market review
Reply from heinemann-shop.com
Thank you for your feedback and positive review!
We are glad you used our Click & Collect service.
We look forward to your next visit.
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Cross-market review
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Cross-market review
Very friendly service and handling of the presented goods
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Reply from heinemann-shop.com
Thank you for your positive feedback and rating!
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Cross-market review
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Cross-market review
Simple Processing
I was able to pick up my order on May 14th without any problems, and the colleague at the booth was very friendly. I would definitely do it the same way next time. Just great 👍
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Reply from heinemann-shop.com
Thank you very much for your review and valuable feedback!
We are very pleased to hear that you are so satisfied with our Click & Collect service and that you highlight it positively.
This is exactly how our service should work for you. All the more gratifying that we were able to meet your expectations.
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Cross-market review
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Cross-market review
Fernet Branca
I need a bottle of Fernet Branca for every trip abroad except Italy. Since the shelf is occasionally empty, I pre-order a bottle just to be safe. So far, it has always worked out to pick up the ordered bottle during these incidents.
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Reply from heinemann-shop.com
Thank you for your positive review!
We are delighted that you use our Click & Collect Service to pre-order and pick up a bottle of Fernet Branca for your trips abroad.
We look forward to your next trip and visit to our shop.
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Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for heinemann-shop.com/en
4.63
Excellent376 reviews
since May 27, 2022
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Welcome to Heinemann Duty Free - online shopping that gives you the feeling of being at the airport! Do you also love that exciting feeling before your departure? Checked in, passed through security...
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