Every time I go and collect my order there is a problem. One time I went and asked the staff I spoke to didn't know you could preorder and then I was more shocked when they didn't realise there was an app for heinemann
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Jan 6, 2024
Verified review
deliver ordered goods
Only deliver the goods, that people order and all will be fine. It's unpleasant when people order goods, you confirm, and then it turns out that some of the goods are missing and Heinemann cancel the order.
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Answer by heinemann-shop.com/en
Jan 9, 2024
We regret the cancellation of your order.
To allow us to check the reason for the cancellation, please let us know your order number by email to service@heinemann-shop.com.
Thank you in advance.
Dec 5, 2023
Verified review
There was an item- not sure why but it was too late for me to choose an alternative because I was already at the gate boarding the plane when I realised!
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Answer by heinemann-shop.com/en
Dec 8, 2023
We are sorry to hear about the issues you are facing. Please be rest assured that the customer service team is here for you to resolve.
Jun 19, 2023
Verified review
Duty free online. Airport pick up
Quick, convenient and efficient when booking online. Pick up service at the airport. Saving time.
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Answer by heinemann-shop.com/en
Jun 19, 2023
Glad that you are happy with the service! Thank you for your rating!
May 23, 2023
Verified review
Problem gut verstanden, entschuldigt und einen Plan gemacht, wie es weitergeht.
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Answer by heinemann-shop.com/en
May 25, 2023
Vielen Dank für die 5-Sterne Bewertung.
Wir freuen uns, dass wir das Problem schnell und unkompliziert lösen konnten.
Dec 19, 2023
Verified review
Good communication regarding status of order. Worked very good.
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Answer by heinemann-shop.com/en
Dec 28, 2023
Thank you for the positive review and feedback!
Enjoy your new products!
Oct 5, 2023
Verified review
Excellent
Prompt delivery. High quality goods. Everything excellent.
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Answer by heinemann-shop.com/en
Oct 5, 2023
Glad that your happy with the delivery and our products.Thank you for the excellent review!
Aug 13, 2023
Verified review
Professional service,. Great choice of products.
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Answer by heinemann-shop.com/en
Aug 16, 2023
Thank you for your positive review! We are glad that you were satisfied with our service and selection of products.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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