Every time I go and collect my order there is a problem. One time I went and asked the staff I spoke to didn't know you could preorder and then I was more shocked when they didn't realise there was an app for heinemann
Only deliver the goods, that people order and all will be fine. It's unpleasant when people order goods, you confirm, and then it turns out that some of the goods are missing and Heinemann cancel the order.
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Answer by heinemann-shop.com/en
Jan 9, 2024
We regret the cancellation of your order.
To allow us to check the reason for the cancellation, please let us know your order number by email to service@heinemann-shop.com.
Thank you in advance.
Aug 21, 2023
Verified review
You confirm my order and then you cancel the confirmation. This has happened on more than one occasion. Your system needs much improvement
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Answer by heinemann-shop.com/en
Aug 22, 2023
Thank you for taking the time to rate your experience with us. We regret the cancellation of your order.
Unfortunately it may happen that some pre-ordered items will not be available in our shops, which is listed on an overview.
We hope for a better experience with your next order.
Sep 16, 2023
Verified review
The product don't have but always tell available
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Answer by heinemann-shop.com/en
Sep 18, 2023
We apologize for any inconvenience. We have forwarded your feedback to the team and thank you for your time. Please contact customer service at service@heinemann-shop.com so we can look into your order.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.