heinemann-shop.com/enReviews:
79 reviews in the last 12 months154 total reviews
Excellent
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Most relevant positive review
Jan 8, 2024
Verified review
On both occasions I have used Heinemann going thru Salzburg, goods were ready and on time with no issues.
Highly recommend. Competitive pricing.
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Most relevant negative review
Mar 17, 2024
Verified review
Every time I go and collect my order there is a problem. One time I went and asked the staff I spoke to didn't know you could preorder and then I was more shocked when they didn't realise there was an app for heinemann
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Reviews for heinemann-shop.com/en
Jul 14, 2024
Verified review
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Answer by heinemann-shop.com/en
Jul 15, 2024
Thank you for your review. Please be rest assured that the customer service team is here for you to resolve. Please send an email to service@heinemann-shop.com
KM
Kai M.
Hamburg
Jun 16, 2024
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Answer by heinemann-shop.com/en
Jun 19, 2024
Lieber Kunde,
wir bedauern, dass Sie mit Ihrer Bestellung nicht ganz zufrieden waren.
Bitte senden Sie uns eine E-Mail oder rufen Sie uns an, damit wir die Sachlage klären können. Vielen Dank!
Mar 17, 2024
Verified review
Every time I go and collect my order there is a problem. One time I went and asked the staff I spoke to didn't know you could preorder and then I was more shocked when they didn't realise there was an app for heinemann
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Answer by heinemann-shop.com/en
Mar 18, 2024
We are sorry to hear about the issues you are facing. Please be rest assured that the customer service team is here for you to resolve.
Jan 6, 2024
Verified review
deliver ordered goods
Only deliver the goods, that people order and all will be fine. It's unpleasant when people order goods, you confirm, and then it turns out that some of the goods are missing and Heinemann cancel the order.
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Answer by heinemann-shop.com/en
Jan 9, 2024
We regret the cancellation of your order.
To allow us to check the reason for the cancellation, please let us know your order number by email to service@heinemann-shop.com.
Thank you in advance.
Dec 5, 2023
Verified review
There was an item- not sure why but it was too late for me to choose an alternative because I was already at the gate boarding the plane when I realised!
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Answer by heinemann-shop.com/en
Dec 8, 2023
We are sorry to hear about the issues you are facing. Please be rest assured that the customer service team is here for you to resolve.
Sep 16, 2023
Verified review
The product don't have but always tell available
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Answer by heinemann-shop.com/en
Sep 18, 2023
We apologize for any inconvenience. We have forwarded your feedback to the team and thank you for your time. Please contact customer service at service@heinemann-shop.com so we can look into your order.