heinemann-shop.com/en Reviews:
Review summary
Reviews for heinemann-shop.com/en are consistently positive. Customers frequently praise the friendliness, helpfulness, and professionalism of the staff. Many appreciate the fast and efficient service, and the ordering process is generally described as easy and smooth. Customers also value the wide selection and availability of products, as well as attractive offers and discounts. However, some customers note lapses in staff training or attentiveness. A few report slower delivery or processing times, and some encounter confusing or unclear instructions during the ordering process. There are also reports of unclear pickup locations or insufficient instructions causing confusion during collection, mentions of limited variety or missing items online, and dissatisfaction with high or non-competitive prices.
This text was automatically created by an AI system from user reviews.
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Reviews for heinemann-shop.com/en/global
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The order process was ok. I did not appreciate that it said one could order up to 12 hours before but then when ordering it did not apply to the Vienna airport and this information was quite well hidden. Thankfully I flew again soon after.
Your variety is limited and sometimes what you dont show on line exists in teh shop
Heinemann is always excellent expirience
Always love to shop in Heinemann.Last was in Vienna and Frankfurt (unexpected Frankfurt concerning my rescheduled flights). Maybe in Vienna must have (similar as Frankfurt) separated desk for online previously ordered articles to avoid crowd on regular cash desks. Even my guy in Vienna was very helpful and skilled to finish my order quickly and leave enough time for my coffee time in the smoking lounge
Answer by heinemann-shop.com/en
Thank you for your positive feedback and your loyalty!
We’re delighted to hear you had great experiences in both Vienna and Frankfurt. Your suggestion about a separate pick-up desk for click & collect orders is very valuable, and we’ll gladly take it into consideration to improve our service. We’re also happy that our colleague in Vienna made the process smooth and gave you enough time to enjoy your coffee break. We look forward to welcoming you again soon!
Great price, great service
Everything was great. The staff was very kind and helpful. The pre-order was easy.
Answer by heinemann-shop.com/en
Thank you for your fantastic review and for using our click & collect service!
We look forward to your next visit in our shops at the airport!
Better description of pickup point in FRA. The map provided isn't very useful. State "the duty free near gate B1234 or A3888" and mention (depending the case) whether it's before or after the passport / checks.
Answer by heinemann-shop.com/en
Thank you very much for your feedback!
We truly appreciate your comment.
Thank you for bringing this to our attention.
O.
Perfect and quick service. The advance order was cancelled but the lady in Heinemann found it. Two things more finished. All incl. cashier was not more than 10 minutes. Great 👍
Answer by heinemann-shop.com/en
Thank you for your great feedback!
We’re delighted to hear that everything went quickly and smoothly, and that our colleague was able to locate your advance order despite the cancellation. We appreciate your kind words and look forward to welcoming you again soon!
I love this service, as I hate to drag my bottles around the airport and airplane. So having them shipped to my front door instead is a great relieve. Love your service and all is done within good time. I keep an eye out for exclusive bottles and love the reward system.
Answer by heinemann-shop.com/en
Thank you so much for your wonderful feedback!
We're thrilled to hear that our service makes your travels easier and more convenient.
We truly appreciate your support and look forward to serving you again soon!
Eine nette Betreuung und tolle Beratung bei vielen Fragen außerhalb der Vorbestellung...danke.... gerne wieder
Answer by heinemann-shop.com/en
Vielen Dank für Ihr wunderbares Feedback und die großartige Bewertung!
Es freut uns sehr zu hören, dass Sie mit unserem Service zufrieden waren und Ihren Besuch genießen konnten.
Great service at pickup. The instructions to find the specific shop (near gate xyz) are useless. Don’t include a standard map, give specific instructions.
Answer by heinemann-shop.com/en
Thank you for your feedback and positive rating.
We will forward your feedback to the team.
Schnell und einfach. Habe ein Parfüm, das ich in keiner normalen Parfümerie finden konnte, hier innerhalb von ein paar Tagen bekommen.
Answer by heinemann-shop.com/en
Vielen Dank für positive Bewertung!
Es freut uns zu hören, dass Sie bei uns Ihr Parfum finden konnten!
Answer by heinemann-shop.com/en
Thank you for your great review!
Professional personnel
The stuff was very kind and helpful. The 2 employees from Customer service was very helpful regarding how to use my benefits as a member and also help me with my shopping. Thanks to Ms. Cristine Jung and her collogue.
Answer by heinemann-shop.com/en
Thank you so much for your kind feedback!
We’re delighted to hear that our team was able to assist you with using your member benefits and make your shopping experience easier.
We look forward to welcoming you again soon!
I had some issues with my previous order. The person who solved the problem (phone calls, emails) was dismissed by the company so, no-one knew about the solution. I t took literally one hour to get to the end (not to solve the problem). Thank’s god I arrived earlier to the airport and it was not a hassle to catch my plane…Btw my membership card or number is useless…
Answer by heinemann-shop.com/en
Thank you for your rating.
We would like to hear more about the order and issues you encountered. If you like please send an email to the customer service team service@heinemann-shop.com
Answer by heinemann-shop.com/en
Thank you for your feedback and review!
We are pleased to hear that you are satisfied with our Click & Collect service.
Home Delivery. Love it, not having to carry the bottles around, especially if one is travelling for work for 10 days away. Also love the ability to purchase in Frankfurt when one lands. But I guess that is a FRA specific.
Answer by heinemann-shop.com/en
Thank you very much for your positive review!
We’re delighted that you were able to make use of our home delivery service – especially for larger purchases, it’s a convenient solution.
We’re happy we could make your shopping experience a little easier!
I only mention the negative things; my order wasn’t found…I was pushed to be part of the loyalty program. After cca 10 min it turned out that I already am….one of the ladies said: “give him a gift”. The other one answered “he bought drinks”….all of those show no professionalism… other than those the ladies were kind and polite
Answer by heinemann-shop.com/en
Thank you for your feedback.
We’re sorry for the confusion regarding your Click & Collect order and the loyalty program, as well as for the unprofessional situation you experienced.
At the same time, we appreciate your kind words about our team being polite and friendly.
Nonetheless, we hope to welcome you again soon.
It was not clear which one of the shops I was supposed to pick my order up from. I was successful in the third one I tried. Maybe a bit more specific information on the order email would be helpful?
Answer by heinemann-shop.com/en
Thank you for your feedback!
We’re sorry to hear that the pickup location was unclear and that you had to visit several shops.
Thank you for your patience, and we hope to offer you a smoother experience next time.
Attractive offers and coupons on great products
Answer by heinemann-shop.com/en
Thank you for your feedback and top rating!
Answer by heinemann-shop.com/en
Thank you for your great review!