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Reviews:

Before my flight to Lisbon, I reserved some Clinique skincare products online and picked them up at the Heinemann Shop at Düsseldorf Airport. The entire process was uncomplicated and reliable. The products were ready as ordered, and the pickup was quick and smooth. The staff was friendly and helpful, making the shopping experience before departure very relaxing. I am happy to use the service again and can absolutely recommend it to travelers.

Picked up pre-order promptly and also had nice advice on perfume and hand cream beforehand. The gentleman at the checkout and the consultant at the Frankfurt Heinemann shop were very competent, quick, attentive, helpful, and friendly. I am totally thrilled with a service like this. You have to find something like this in today's time..... There were also goodies at the checkout as the Heinemann shop moves to the new Terminal 3. What more could you want. Clear recommendation!!! 5 stars!!! I will gladly come again and would like to thank you once again. Purchase on 02/05/26 around 1 PM.

Very friendly service, processing of the reserved order with the best advice and conversation. Thank you very much for accommodating the reservation after the friendly conversation in August.

I placed my order online in advance and was able to pick it up directly at the airport. Everything was already prepared and carefully packed, so the pickup took only a few moments. It couldn't be faster and more uncomplicated. I will definitely use this service again.

I was particularly impressed by the friendly, courteous, and at the same time very professional demeanor of Anita and Murat. The prepared order was handed to me immediately.

Pre-ordered goods should be there at departure. But they weren't. We had pre-ordered a bottle of champagne for our departure from Hanover for pickup at the Heinemann Shop. I am a Heinemann & me member. We had our wedding anniversary during our vacation and knew that we would hardly get champagne in Marrakech – especially since it was still Ramadan – and wanted to prepare. Unfortunately, the champagne was NOT ready or was at the wrong terminal (I had provided the correct flight number, etc.) – the champagne could no longer be obtained – I waited and waited and almost missed the flight. Of course, we were disappointed and annoyed. I informed Heinemann about this and they apologized and asked for my address – they wanted to apologize with a small gift. And today I received a package with precisely that pre-ordered type of champagne – a bottle – as a gift with a very nice apology card and belated wedding anniversary wishes! I was absolutely delighted! This shows class and customer service – one can forgive a mistake! Thank you!

Very friendly welcome, the goods were very well packaged. The saleswoman/salesman were even very talkative, which unfortunately is not so common anymore.

Everything's good - Ordering process - Order confirmation - Handover of goods at Hannover Airport - Friendly staff at the airport Gladly again

It was a nice experience. At the outset, the option of Click and Collect helped me to save time and avoid anxiety. When I reached the shop to collect my purchase, it was ready and the transaction was completed in couple of minutes.

Everything worked very well. Ordered beforehand and could pick it up before departure. Everything perfect, thank you very much.

The lady after check-in immediately knew what was needed and fetched the desired item in presentable packaging, so it could be given directly as a gift.

Good selection however, Estee Lauder has become very expensive. Probably due to the manufacturer. Otherwise, everything is good.

As always, everything went perfectly. Fast, friendly, and very good value for money. Always happy to return.

Goods pre-ordered, saves you the search. Very friendly staff, just great.

Great offer! I always find something for myself and something to give away!

Pre-ordered and picked up, it doesn't get any better than this, Thank you

Everything worked wonderfully, the staff was perfectly prepared.

Everything worked out smoothly. As always, great service.

Everything worked out perfectly. Will gladly use again and have already recommended.

Ordered goods already on site in the cabinet ready for pickup - unlike usual, the